Welcome to Access-i

Maison des Citoyens

Since 17 July 2007, the Maison des Citoyens has been welcoming citizens in a friendly atmosphere. Colourful signage, a pleasant and bright waiting room, a welcoming counter area, everything has been done to ensure that the population receives appropriate and personalised care.

The Maison des Citoyens houses the Population service counters, the Birth, Marriage, Death and Cemetery units of the Civil Status department, the Pensions counters of the Social Affairs department, the Finance counters (exemption from public cleansing and sewerage taxes + bin bags), and the registration counters for sports courses and youth camps.

(DeepL Translation)

Strong points

Staff
  • A reference person is present to accompany the persons with special needs.

Strong points

Access road from the street
  • Most of the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The floor is regular.
  • The floor is hard.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • There is no step to negotiate.
  • All the transit areas are sufficiently large.
Vertical circulation
  • There is a lift.
  • A sufficiently large lift serves all the floors open to the public.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.

Points of attention

Home
  • Help is needed to use the payment device.

Strong points

Entrance
  • There is no step in the entrance.
Wainting room
  • There are seats.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
Vertical circulation
  • There is a lift.

Strong points

Home
  • Guide lines in relief facilitate circulation to the reception.
  • The visual information is backed up by a voice announcement.

Points of attention

Horizontal circulation
  • There are dangerous objects in the pathway.

Strong points

Home
  • Guide lines in relief facilitate circulation to the reception.
  • The reception is located in the logical continuation of the pathway.
  • The visual information is backed up by a voice announcement.

Points of attention

Horizontal circulation
  • There are dangerous objects in the pathway.
  • The glass walls and doors are not secured by a contrasting visual marking.

Strong points

Home
  • A member of the staff practices sign language.
  • The staff has received training for the reception of deaf persons.
  • The premises are easy to understand.
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Points of attention

Wireless
  • Connecting to the mobile networks, 3G or 4G, is problematic in a part of the location.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • There is an induction loop in the reception.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The premises are easy to understand.
  • The signage makes it possible to find the way and orient oneself easily.

Points of attention

Magnetic induction loop
  • There is no mobile induction loop.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • A priority access is possible.
Horizontal circulation
  • The location is calm.
Adapted sanitary
  • The toilets are easy to find.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.