Welcome to Access-i

CBC Banque Louvain-la-Neuve

Strong points

Staff
  • A reference person is present to welcome and accompany the persons with special needs.
  • There is staff available to direct and guide.
Safety
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
Home
  • There is a mobile payment device.
  • The free space in front of the counter is sufficiently big.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
Adapted sanitary
  • The adapted toilet is easy to find.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Entrance
  • The entrance device is inaccessible.
  • The door is heavy.
Home
  • The counter is too high.
Adapted sanitary
  • There is an adapted toilet, but it is difficult to use.
  • The toilet is not properly equipped.
  • The space around the toilet seat is too small.
  • The use of the sink is difficult.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • The main entrance is accessible.
Home
  • Seats are available near the reception.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.
Adapted sanitary
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Access road from the car park
  • There are no seats along the pathway.
  • The ramp is not equipped with a handrail.
Access road from the street
  • There are no seats along the pathway.
Entrance
  • The staff does not see the persons who arrive.
  • The door is heavy.
  • The ramp is not equipped with a handrail.
Adapted sanitary
  • There are no grab bars in the toilet.

There is a shelf that cannot be detected with a walking stick along the corridor towards the advice offices. It is not in the pathway leading to reception. Staff accompany people from reception. 

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is located in the logical continuation of the pathway.
  • There is a doorbell at the entrance that allows asking for help.
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The visual information is backed up by a voice announcement.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.

Points of attention

Access road from the street
  • There are no guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
  • The car park must be crossed in order to reach the entrance.

There is a shelf that cannot be detected with a walking stick along the corridor towards the advice offices. It is not in the pathway leading to reception. Staff accompany people from reception. 

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • There are no obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • A reference person is present to welcome the persons with special needs.
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The visual information is backed up by a voice announcement.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Access road from the street
  • The pedestrian crossings are not secured by tactile tiles.
Horizontal circulation
  • The glass walls and doors are not secured by a contrasting visual marking.
  • The lack of contrast between the furniture and its environment makes it difficult to circulate.
  • Reflections or backlighting can impair vision.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is available upon request.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.

Points of attention

Home
  • There is no staff member practicing sign language.
  • There is no information available in sign language.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

Points of attention

Magnetic induction loop
  • There is no mobile induction loop.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • There is a doorbell near the door.
  • The entrance device us easy to find and use.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
Horizontal circulation
  • The location is calm.
  • The location is well lit.
Adapted sanitary
  • The toilets are easy to find.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.