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Espace TEC d'Eupen

Espace TEC: TEC services in one place to simplify procedures.

This Espace TEC has an open-access ticket dispenser outside to the right of the access barrier to the TEC depot.

⚠ If a ticket dispenser is present, it has not been audited as it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

Possibility of a drop-off point right in front of the entrance door to the TEC area.

No reserved parking space but parking spaces in the TEC depot with asphalt pavement.

The Espace TEC office is located to the right of the entrance to the TEC depot.

On the day of the visit, there was no lighting because the light bulb needed to be replaced (request made by the referent of this TEC space, procedure underway).

Strong points

Staff
  • There is staff available to direct and guide.
Safety
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Possibility of a drop-off point right in front of the entrance door.

No reserved parking space, but parking spaces in the TEC depot with asphalt surface.

Next to the drop-off point, a concrete pavement with an 8 cm high step.

The entrance door has a stone threshold with a 12 cm rise.

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
Home
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • There is staff available to direct and guide.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Parking
  • There are no reserved parking spaces.
Access road from the car park
  • There is a step to negotiate.
Access road from the street
  • There is a step of 3 cm minimum to negotiate.
Entrance
  • There is a step in the entrance.
  • The staff does not see the persons who arrive.
Home
  • Help is needed to use the payment device.

Possibility of a drop-off point right in front of the entrance door.

No reserved parking space, but parking spaces in the TEC depot with asphalt surface.

Next to the drop-off point, a concrete pavement with an 8 cm high step.

The entrance door has a stone threshold with a 12 cm rise.

Strong points

Parking
  • There is at least 1 parking space less than 50 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • There is a step lower than 18 cm in the entrance.
Home
  • Seats are available near the reception.
  • There is staff available to direct and guide.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Entrance
  • The staff does not see the persons who arrive.

Possibility of a drop-off point just in front of the entrance door.

The entrance door has a +/- 12 cm rise (stone threshold).

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Access road from the street
  • Circulation is free from obstacles.
  • The pedestrian crossings are secured by tactile tiles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • The reception is in a quiet environment.
  • The reception is located in the logical continuation of the pathway.
  • The location is structured in a simple and intuitive way.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.

Points of attention

Access road from the car park
  • There are no guide-lines in the large pathways.
Entrance
  • The staff does not see the persons who arrive and can‘t offer assistance.
Home
  • The staff does not see the persons coming into the building and cannot assist them .
  • The visual information is not backed up by a voice announcement.

Possibility of a drop-off point just in front of the entrance door.

The entrance door has a +/- 12 cm rise (stone threshold).

Strong points

Access road from the street
  • The path contrasts with its environment.
  • The pedestrian crossings are secured by tactile tiles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is free from obstacles.
  • The furniture contrasts with its environment.
  • The contrast between the floor and the walls facilitates circulation.

Points of attention

Access road from the car park
  • There are no natural or artificial guide-lines.
Entrance
  • The staff does not see the persons who arrive and can‘t offer assistance.
Home
  • The staff does not see the persons coming into the building and cannot assist them.
  • The visual information is not backed up by a voice announcement.
  • The lighting is not sufficient.

Possibility of a drop-off point just in front of the entrance door.

No reserved parking space but parking spaces in the TEC depot with asphalt pavement.

The Espace TEC office is located to the right of the entrance to the TEC depot.

The counter is glazed.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
  • There is staff available to direct and guide.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
Home
  • The reception has a glass partition or is badly lit and does not allow lip reading.
  • The is no mobile number under which to contact the institution.
  • There is no staff member practicing sign language.
  • There is no information available in sign language.
  • The auditory information is backed up visually.
  • The lighting is not sufficient.
Wireless
  • There is no Wi-Fi.
Light
  • Badly lit areas make lip reading difficult.

Possibility of a drop-off point just in front of the entrance door.

No reserved parking space but parking spaces in the TEC depot with asphalt pavement.

The Espace TEC office is located to the right of the entrance to the TEC depot.

The counter is glazed with a sound amplifier.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • There is staff available to direct and guide.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
Home
  • The counter has a glass partition and there is no induction loop.
  • The counter has a glass partition or is badly lit and does not allow lip reading.
  • The is no mobile number under which to contact the institution.
  • The auditory information is not backed up visually.
Magnetic induction loop
  • There is no mobile induction loop.
Light
  • Badly lit areas make lip reading difficult .
  • The lighting is not sufficient.

Possibility of a drop-off point right in front of the entrance door to the TEC area.

No reserved parking space but parking spaces in the TEC depot with asphalt pavement.

The Espace TEC office is located to the right of the entrance to the TEC depot.

On the day of the visit, there was no lighting because the light bulb needed to be replaced (request made by the referent of this TEC space, procedure underway).

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
  • There is staff available to direct and guide.
Horizontal circulation
  • The location is calm.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
  • The lighting is not sufficient.
Horizontal circulation
  • The location is dark.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.