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Espace TEC d'Ohey

Espace TEC: TEC services in one place to simplify procedures.

Office with a small space (a ticket office) located at the entrance of the TEC depot.

⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

Possibility of a drop-off point right next to the entrance door of the TEC area.

No reserved parking, only parking spaces in the TEC depot with a gravel surface.

The TEC office is located on the right-hand side of the access aisle to the TEC depot.

This TEC space does not have an ATM with free access.

Strong points

Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.

Possibility of a drop-off point in the immediate vicinity of the entrance door.

No reserved parking space, only parking spaces in the TEC depot with a gravel surface.

Next to the drop-off point, access to the entrance door is possible via the 153 cm to 163 cm wide pavement. 

The entrance door has a step of +/- 5 cm (stone threshold and door frame).

There are 2 steps at pavement level just in front of the entrance door at +/-163 cm.

The entrance door is a swing door with a clear passage of 76 cm.

 

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
Home
  • The free space in front of the counter is sufficiently big.
Horizontal circulation
  • All the transit areas are sufficiently large.

Points of attention

Parking
  • There are no reserved parking spaces.
  • The surface of the parking space is not adapted.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • The passage width of the door measures less than 80 cm.
  • The door is heavy.
Home
  • The payment device is difficult to use.
  • Help is needed to use the payment device.
  • The counter is too high.

Possibility of a drop-off point in the immediate vicinity of the entrance door.

No reserved parking space, only parking spaces in the TEC depot with a gravel surface.

Next to the drop-off point, access to the entrance door is possible via the 153 cm to 163 cm wide pavement.

The entrance door has a step of +/- 5 cm (stone threshold and door frame).

There are 2 steps without handrails at the pavement level just in front of the entrance door.

The entrance door is a swing door with a clear passage of 76 cm.

Strong points

Parking
  • There is at least 1 parking space less than 50 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
Home
  • Seats are available near the reception.
Horizontal circulation
  • Circulation is easy everywhere.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
  • There are a few steps, with no handrail, to negotiate.
Access road from the street
  • There are no seats along the pathway.
  • There are a few steps, with no handrail, to negotiate.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • The passage width of the doors measures less than 80 cm.
  • The door is heavy.

Possibility of a drop-off point in the immediate vicinity of the entrance door.

Next to the drop-off point, access to the entrance door is possible via the 153 cm to 163 cm wide pavement.

The bus stops in the vicinity of the Espace TEC do not have safe pedestrian crossings (warning slabs).

The entrance door has a +/- 5 cm rise (stone threshold and door frame).

There are two steps without handrails and without safety tiles on the pavement just in front of the entrance door.

Strong points

Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • The reception is in a quiet environment.
  • The location is structured in a simple and intuitive way.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.

Points of attention

Access road from the car park
  • The staircases are not secured.
Access road from the street
  • The staircases are not secured.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • The visual information is not backed up by a voice announcement.

Possibility of a drop-off point in the immediate vicinity of the entrance door.

Next to the drop-off point, access to the entrance door is possible via the 153 cm to 163 cm wide pavement.

The bus stops in the vicinity of the Espace TEC do not have safe pedestrian crossings (warning slabs).

The entrance door has a +/- 5 cm rise (stone threshold and door frame).

There are two steps without handrails and with little contrast (only the corner of the first step), at the level of the pavement just in front of the entrance door.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Access road from the car park
  • The staircases are not secured.
  • The pedestrian crossings are not secured by tactile tiles.
Access road from the street
  • The staircases are not secured.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • There is no reference person to welcome and accompany the persons with special needs.
  • The visual information is not backed up by a voice announcement.

Possibility of a drop-off point right next to the TEC entrance door.

No reserved parking, only parking spaces in the TEC depot.

The Espace TEC office is located on the right-hand side of the access aisle to the TEC depot.

The counter is glazed with a window system that can be opened completely.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.

Points of attention

Entrance
  • There is no doorbell.
  • The staff does not see the persons who arrive.
Home
  • There is no staff member practicing sign language.
  • There is no information available in sign language.
  • The auditory information is backed up visually.
Wireless
  • Connecting to the mobile networks, 3G or 4G, is problematic at the location.
  • There is no Wi-Fi.

Possibility of a drop-off point right next to the TEC entrance door.

No reserved parking, only parking spaces in the TEC depot.

The Espace TEC office is located on the right-hand side of the access aisle to the TEC depot.

The counter is glazed with a window system that can be opened completely.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.

Points of attention

Entrance
  • There is no doorbell.
  • The staff does not see the persons who arrive.
Home
  • The auditory information is not backed up visually.
Magnetic induction loop
  • There is no mobile induction loop.

Possibility of a drop-off point right next to the TEC entrance door.

No reserved parking, only parking spaces in the TEC depot.

The Espace TEC office is located on the right-hand side of the access aisle to the TEC depot.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm and well lit.

Points of attention

Entrance
  • There is no doorbell.
  • The staff does not see the persons who arrive.
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