Espace TEC de Charleroi-Central
⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit.
⚠ Busy period: mainly at the beginning of the school year.
- In general
- in wheelchair An information sheet is available for the accessibility of people in wheelchair
- walking with difficulties An information sheet is available for the accessibility of people walking with difficulties
- blind An information sheet is available for the accessibility of people blind
- visualy impaired An information sheet is available for the accessibility of people visualy impaired
- deaf An information sheet is available for the accessibility of people deaf
- hard of hearing An information sheet is available for the accessibility of people hard of hearing
- with difficulty understanding An information sheet is available for the accessibility of people with difficulty understanding
In general
Due to the numerous works in the South Station area, this TEC Space is installed in a container. The latter is not easily accessible by road, public transport and the street because of the ongoing pavement and road works.
Stewards are available on request to accompany people with special needs through the maze of works.
Strong points
Staff
- A reference person is present to accompany the persons with special needs.
- An reference person is available upon prior request.
- There is staff available to help negotiate obstacles.
- There is staff available to direct and guide.
Safety
- The signage makes it possible to find the way and orient oneself easily.
Identification
- The building is easy to find.
People in weelchair
Strong points
Entrance
- The building is easy to identify.
- The entrance is easy to identify.
Home
- The payment device is easy to use.
- The free space in front of the counter is sufficiently big.
Points of attention
Parking
- There is no car park.
Access road from the street
- Some transit areas are too narrow.
- The floor is irregular.
- The floor is hardly passable in some places.
Entrance
- There are steps in the entrance.
People walking with difficulties
Strong points
Parking
- It is possible to drop a person off near the entrance.
Entrance
- The entrance is easy to identify.
Horizontal circulation
- The floor is regular and free of obstacles.
- All the transit areas are sufficiently large.
Points of attention
Access road from the street
- There are not enough seats along the pathway.
- Some transit areas are too narrow.
- There are a few steps, with no handrail, to negotiate.
- The floor is hardly passable in some places.
Entrance
- The building is hard to identify.
- The main entrance is not accessible.
- There is a step higher than 18 cm in the entrance.
Home
- The reception is hard to find.
Wainting room
- There are no seats.
Horizontal circulation
- There are no seats along the pathway.
Personnes aveugles
Strong points
Guide dog
- Assistance dogs are accepted.
Entrance
- The entrance is easy to identify.
Home
- The staff sees the persons coming into the building and can assist them.
Points of attention
Access road from the car park
- There are dangerous objects in the pathway.
- The pedestrian crossings are not secured by tactile tiles.
Access road from the street
- There are no guide-lines.
- The staircases are not secured.
- There are dangerous objects in the pathway.
- The pedestrian crossings are not secured by tactile tiles.
Home
- The reception is in a noisy environment.
Personnes malvoyantes
Strong points
Entrance
- The entrance is easy to identify.
- The staff sees the persons who arrive and can offer assistance.
Horizontal circulation
- The contrast between the floor and the walls facilitates circulation.
Points of attention
Access road from the street
- There are no guide-lines.
- There are dangerous objects in the pathway.
- The staircases are not secured.
- The pedestrian crossings are not secured by tactile tiles.
Home
- The reception is not located in the logical continuation of the pathway.
- The reception is in a noisy environment.
Personnes sourdes
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The opening hours are displayed next to the door.
Home
- The rates are displayed in the reception.
- The premises are easy to understand.
- The lighting is sufficient and continuous.
Wireless
- It is possible to connect to the mobile networks, 3G or 4G.
Light
- The lighting is sufficient and allows lip reading.
Personnes malentendantes
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The staff sees the persons who arrive and can offer assistance.
- The opening hours are displayed next to the door.
Home
- The reception is easy to find and close to the entrance.
- The rates are displayed in the reception.
- The premises are easy to understand.
Light
- The lighting is sufficient and allows lip reading.
Points of attention
Home
- The reception is located in a noisy environment.
- Depending on attendance, the reception can be very noisy.
Personnes avec difficultés de compréhension
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The opening hours are displayed next to the door.
Home
- The reception is easy to find and close to the entrance.
- It is possible to pay in cash (coins and notes).
Points of attention
Home
- The reception is noisy.
- Sometimes, the reception is very noisy.