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Espace TEC de La Louvière

⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

ATTENTION: If you park in the customer parking spaces on the site, the lane leading from the parking spaces to the ticket office is shared with buses and is not secured.

Strong points

Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.

There are 3 steps at the entrance

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • It is possible to drop a person off near the entrance.
  • The lighting is sufficient and continuous.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular.
  • The lighting is sufficient and continuous.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The lighting is sufficient and continuous.
Home
  • The payment device is easy to use.
  • There is a mobile payment device.
  • The free space in front of the counter is sufficiently big.
  • The lighting is sufficient and continuous.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular .
  • All the transit areas are sufficiently large.

Points of attention

Parking
  • There are no reserved parking spaces.
  • The reserved parking spaces are not properly adapted.
Access road from the car park
  • There are several steps to negotiate.
Access road from the street
  • There is a step of 3 cm minimum to negotiate.
Entrance
  • There are steps in the entrance.
  • The passage width of the door measures less than 80 cm.
  • The door is heavy.
Home
  • The counter is too high.
  • There is no reference person to welcome and accompany the persons with special needs.

There are 3 steps at the entrance

Strong points

Parking
  • There is at least 1 parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular.
  • The floor is hard.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
Home
  • Seats are available near the reception.
Wainting room
  • There are seats.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Entrance
  • The main entrance is not accessible.
  • The passage width of the doors measures less than 80 cm.
  • The door is heavy.

Caution: access to the TEC area may require crossing areas shared with buses without special security

Strong points

Guide dog
  • Assistance dogs are accepted.
Entrance
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is in a quiet environment.
  • The location is structured in a simple and intuitive way.
  • The lighting is sufficient and continuous.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.

Points of attention

Access road from the car park
  • There are no guide-lines in the large pathways.
  • There are dangerous objects in the pathway.
  • The car park must be crossed in order to reach the entrance.
Access road from the street
  • There are no guide-lines.
  • There are dangerous objects in the pathway.
  • The car park must be crossed in order to reach the entrance.
Entrance
  • There is no device allowing the identification of the entrance.
  • The door is heavy.
Home
  • The reception is not located in the logical continuation of the pathway.

Caution: access to the TEC area may require crossing areas shared with buses without special security

Strong points

Access road from the car park
  • There are no obstacles.
  • There is contrast.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The staff sees the persons coming into the building and can assist them.
  • The reception is in a quiet environment.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Access road from the car park
  • The staircases are not secured.
  • The ramp is not secured on the void side.
Access road from the street
  • There are dangerous objects in the pathway.
  • The staircases are not secured.
Home
  • The reception is not located in the logical continuation of the pathway.
Horizontal circulation
  • There are dangerous objects in the pathway.
  • The glass walls and doors are not secured by a contrasting visual marking.
  • Some glass walls in the pathway are not secured by a contrasting visual marking.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.

Points of attention

Home
  • There is no staff member practicing sign language.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • There is an induction loop in the reception.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Magnetic induction loop
  • An mobile induction loop is available upon request.
Light
  • The lighting is sufficient and allows lip reading.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
  • The lighting is sufficient and continuous.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm and well lit.
  • The lighting is sufficient and continuous.

Points of attention

Home
  • Sometimes, the reception is very noisy.
  • There is no reference person to welcome the persons with special needs.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.