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Espace TEC de Liège - Gare des Guillemins

Espace TEC: TEC services in one place to simplify procedures.

This Espace TEC has a free-access dispenser inside near the TEC counters.

⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

This Espace TEC is located in the Guillemins station in the same area as the SNCB ticket offices.

Access to this TEC area is directly on the left from the main doors of the station, which open onto the Place des Guillemins.

There are reserved parking spaces on the upper level of the station (upper rear part, access via the Observatory Bridge), with the possibility of parking for 30 minutes.

There are also reserved parking spaces to the left of the station, on Rue Varin.

Possibility of a drop-off point to the left of the station, Rue Bovy.

There are SNCB staff to guide you, but only in the station near the SNCB and TEC ticket offices.

Strong points

Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.
Safety
  • The signage is not adapted and does not make it possible to orient oneself easily.
  • The location is complex and the signage is insufficient for orientation.

Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

A circular lift with an internal diameter of 138 cm is available for access from the reserved parking spaces on the upper level (rear, access from the Pont de l'Observatoire).

Possibility of a drop-off point at +/-120 m, Rue Bovy.

Pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm).

The pedestrian crossings from the rear car park and the bus stops (Rue Paradis and Place des Guillemins) have low kerbs.

The entrance to the Guillemins station is easily identifiable, but lacks directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Horizontal circulation
  • All the transit areas are sufficiently large.
Vertical circulation
  • There is a lift.
Adapted sanitary
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.

Points of attention

Access road from the car park
  • There is a step of 3 cm minimum to negotiate.
  • The signage is insufficient for orientation.
Access road from the street
  • There is a step of 3 cm minimum to negotiate.
  • The signage is insufficient for orientation.
Vertical circulation
  • The depth of the lift car measures less than 130 cm.

Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

There is a drop-off point +/-120 m away, Rue Bovy.

There is no seating from Rue Varin and Rue Bovy, but there is seating from the reserved parking spaces at the rear (access from the Observatory Bridge).

Pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm).

The pedestrian crossings from the rear car park and the bus stops (Rue Paradis and Place des Guillemins) have low kerbs.

The entrance to the Guillemins station is easily identifiable, but lacks directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • Seats are available near the reception.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is easy everywhere.
Vertical circulation
  • There is a lift.
  • There is a grab bar in the lift.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
  • The signage is insufficient for orientation.
Access road from the street
  • There are no seats along the pathway.
  • The signage is insufficient for orientation.

Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

There is a drop-off point +/-120 m away, Rue Bovy.

The pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm) and are not safe. On the other hand, pedestrian crossings from the bus stops in Rue Paradis and Place des Guillemins are safe (vigilance slab).

Presence of mobile retractable barriers near the ticket offices for the queue.

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

Strong points

Guide dog
  • Assistance dogs are accepted.
Entrance
  • The opening of the door is automatic.
Home
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Vertical circulation
  • A lift serves all the floors open to the public.

Points of attention

Access road from the car park
  • There are no guide-lines in the large pathways.
  • The pedestrian crossings are not secured by tactile tiles.
Access road from the street
  • There are no guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • The entrance is hard to find.
  • The staff does not see the persons who arrive and can‘t offer assistance.
Home
  • The reception is hard to find.
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • There are no guide-lines in the large pathways.

Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

There is a drop-off point +/-120 m away, Rue Bovy.

The pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm) and are not safe. On the other hand, pedestrian crossings from the bus stops in Rue Paradis and Place des Guillemins are safe (vigilance slab).

The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Presence of mobile retractable barriers near the ticket offices for the queue.

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

Strong points

Entrance
  • The opening of the door is automatic.
Home
  • The staff sees the persons coming into the building and can assist them.
  • Guide lines in relief facilitate circulation to the reception.
  • The reception is in a quiet environment.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Vertical circulation
  • A lift serves all the floors.
  • The lift can be used in autonomy or staff is available to help.

Points of attention

Access road from the car park
  • There are no natural or artificial guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
  • The signage is insufficient for orientation.
Access road from the street
  • There are no guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
  • The signage is insufficient for orientation.
Entrance
  • The entrance is hard to find.
  • The staff does not see the persons who arrive and can‘t offer assistance.
  • The signage is insufficient for orientation.
Home
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • Some glass walls in the pathway are not secured by a contrasting visual marking.
  • There are no guide-lines in contrasting colour facilitating circulation.

The entrance to the Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Fares are displayed on a board at the reception.

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • There is staff available to direct and guide.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is available in this room.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
  • The signage is insufficient for orientation.
Home
  • The is no mobile number under which to contact the institution.
  • The is no email address at which to contact the institution.
  • There is no staff member practicing sign language.
  • The auditory information is backed up visually.

The entrance to the Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Fares are displayed on a board at the reception.

The area where the ticket offices are located is quiet but there is some noise.

Presence of SNCB staff to direct and guide but only in the station near the SNCB and TEC counters (not outside).

 

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • There is staff available to direct and guide.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
  • The signage is insufficient for orientation.
Home
  • Depending on attendance, the reception can be very noisy.
  • The is no mobile number under which to contact the institution.
  • The is no email address at which to contact the institution.
  • The auditory information is not backed up visually.
Magnetic induction loop
  • There is no mobile induction loop.

The entrance to the Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Fares are displayed on a board at the reception.

The area where the ticket offices are located is quiet but there is some noise.

SNCB staff are present to direct and guide, but only in the station near the SNCB and TEC ticket offices (not outside).

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
  • There is staff available to direct and guide.
Vertical circulation
  • The lift is easy to use or staff is available to help.
  • There is staff available to direct and guide.
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
Home
  • Sometimes, the reception is very noisy.
  • The location is complex and it is difficult to understand its organisation.
  • The location is complex and the signage is insufficient for orientation.
Vertical circulation
  • There is no audio or visual announcement in the lift.
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