Espace TEC de Liège Saint-Lambert

At the time of the audit on 28/03/2022, the approaches and access to the TEC area were modified due to the tram works. An alternative route to the TEC area has been put in place.

The Saint-Lambert TEC centre is located near the centre of Liege and the TEC lines serving various destinations. You can renew your season ticket or receive information on the TEC's fares and lines.

You can reach the Saint-Lambert TEC centre by public transport, stop "Liège place Saint-Lambert".

The TEC area is also equipped with an outdoor terminal for making purchases.

⚠ If a ticket dispenser is present, it has not been audited as it is not part of the certification audit.

⚠ Busy period: mainly at the beginning of the school year.

At the time of the audit on 28/03/2022, the approaches and access to the TEC area were modified due to the tramway works. An alternative route is provided to the TEC area.
Once you have entered the building, it is necessary to take a ticket at the terminal

Strong points

Staff

There is staff available to direct and guide.

Safety

The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Identification

The building is easy to find.

Once you have entered the building, it is necessary to take a ticket from the kiosk. The height of the screen is 105cm and the ticket comes out at 80cm.
To reach the ticket office, it is necessary to go down a ramp with low gradients (5% for 5.8m, then 4.9% for 2m).
The last section of slope is a steeper 7% for 1m on the left side of the downhill slope.
The ramp is not equipped with a handrail.

Strong points

Access road from the street

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.
The floor is hard.

Entrance

The building is easy to identify.
The entrance is easy to identify.
The main entrance is accessible.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance.

Home

The payment device is easy to use.
The free space in front of the counter is sufficiently big.
The counter is at the correct height.

Horizontal circulation

There is no step to negotiate.
The floor is hard.
The floor is regular and free of obstacles.
The width of the hallways is sufficient.

Once you have entered the building, it is necessary to take a ticket from the kiosk. The height of the screen is 105cm and the ticket comes out at 80cm.
To reach the ticket office, it is necessary to go down a ramp with low gradients (5% for 5.8m, then 4.9% for 2m).
The last section of slope is a steeper 7% for 1m on the left side of the downhill slope.
The ramp is not equipped with a handrail.
At the time of the audit on 28/03/2022, the approaches and access to the TEC area were modified due to the tramway works. An alternative pathway is in place to reach the TEC area on the same level.
It is also possible to reach the TEC area (from the Liège Saint-Lambert station) with a staircase of 4 flights of 8 steps, equipped with a handrail.
It is possible to park nearby, in a paying car park, to reach the agency, there is a staircase of 10 steps equipped with a handrail.

Strong points

Access road from the street

There are seats along the pathway.
All the transit areas are sufficiently large.
The floor is regular and free of obstacles.
The floor is hard.

Entrance

The entrance is easy to identify.
The staff sees the persons who arrive and can offer assistance.
The building is easy to identify.
The main entrance is accessible.
The opening of the door is automatic.

Home

Seats are available near the reception.

Horizontal circulation

There is no step to negotiate.
Circulation is easy everywhere.
The floor is hard.
The floor is regular and free of obstacles.
The width of the hallways is sufficient.

At the time of the audit on 28/03/2022, the approaches and access to the TEC area were modified due to the tram works. An alternative route is in place to reach the TEC area on the same level.
It is also possible to reach the TEC area (from the Liège Saint-Lambert station) with a staircase of 4 flights of 8 steps, equipped with a handrail.
The staircase is not equipped with a podotactile paving stone.
Once inside the TEC area, access to the ticket office is via a ramp. The ramp is not equipped with a handrail.
It is necessary to take a ticket with a number once you have passed through the sliding door.
Once the ticket is taken, the number announcements are only made visually on a screen.

Strong points

Access road from the street

Guide-lines facilitate circulation .

Guide dog

Assistance dogs are accepted.

Entrance

The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance .

Home

The reception is in a quiet environment.

Points of attention

Entrance

There is no device allowing the identification of the entrance.

Home

The visual information is not backed up by a voice announcement.
The reception is hard to find.

Horizontal circulation

There are no guide-lines in the large pathways.
There is at least one non-secured ramp in the logical pathway.

At the time of the audit on 28/03/2022, the approaches and access to the TEC area were modified due to the tram works. An alternative route is in place to reach the TEC area on the same level.
It is also possible to reach the TEC area (from the Liège Saint-Lambert station) with a staircase of 4 flights of 8 steps, equipped with a handrail.
Once inside the TEC area, access to the ticket office is via a ramp. The ramp is not equipped with a handrail.
It is necessary to take a ticket with a number after passing through the sliding door.
Once the ticket is taken, the number announcements are made only visually on a screen.
The counters are glazed.
The ramp is not equipped with a handrail.
The ramp is not surfaced with contrasting materials.
The environment of the entrance and the counters is not very contrasting, grey/beige.

Strong points

Access road from the street

Guide-lines facilitate circulation.

Entrance

The entrance is easy to identify.
The opening of the door is automatic.

Home

The staff sees the persons coming into the building and can assist them.
The reception is in a quiet environment.

Horizontal circulation

Circulation is free from obstacles.
The glass walls and doors are secured by a contrasting visual marking.
The furniture contrasts with its environment.

Points of attention

Home

Reflections or backlighting can impair vision.
The visual information is not backed up by a voice announcement.

Parking is available in the vicinity of the TEC branch. Parking is subject to a charge.

Strong points

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.

Home

The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The auditory information is backed up visually.
The rates are displayed in the reception.
The premises are easy to understand.

Wireless

It is possible to connect to the mobile networks, 3G or 4G.
Wi-Fi is available upon request.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Home

The is no mobile number under which to contact the institution.
The is no email address at which to contact the institution.
There is no staff member practicing sign language.
There is no information available in sign language.

The counters are equipped with sound amplification.

Strong points

Entrance

The entrance is easy to find.
The building is easy to find.

Home

The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The auditory information is backed up visually.
The rates are displayed in the reception.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Home

Depending on attendance, the reception can be very noisy.
The is no mobile number under which to contact the institution.
The is no email address at which to contact the institution.

Once you have entered the building, it is necessary to take a ticket from the kiosk. There is an instruction manual to explain the use of the terminal.