Espace TEC de Namur

Espace TEC: TEC services in one place to simplify procedures.

This TEC area has a free access vending machine outside to the right of the entrance door.

⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit.

⚠ Busy period: mainly at the beginning of the school year.

Reserved parking space in Rue des Urselines +/- 30 m from the entrance door of the Espace TEC.

The Espace TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding (2 possible openings, 79 cm and 150 cm) but with a curtain with wide flexible PVC strips (to cut off the cold and draughts).

Strong points

Staff

There is staff available to help negotiate obstacles.
There is staff available to direct and guide.

Safety

The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Identification

The building is easy to find.

Reserved parking space in Rue des Urselines +/- 30 m from the entrance door of the Espace TEC.

The Espace TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding (2 possible openings, 79 cm and 150 cm) but with a curtain with wide flexible PVC strips (to cut off the cold and draughts).

The counters are at a height of 115 cm and the payment machines at a height of over 120 cm.

Strong points

Parking

There is at least 1 reserved parking space less than 100 metres from the entrance.
The reserved parking spaces are sufficiently big and horizontal.

Access road from the car park

All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.

Access road from the street

All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.

Entrance

The building is easy to identify.
The entrance is easy to identify.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance.

Home

The free space in front of the counter is sufficiently big.

Horizontal circulation

There is no step to negotiate.
The floor is regular and free of obstacles.
All the transit areas are sufficiently large.

Points of attention

Parking

The reserved parking spaces are not properly indicated.

Entrance

There is a bevelled step of more than 3 centimetres.
There is at least one too steep ramp.
There is at least one ramp that is difficult to negotiate.

Home

The payment device is difficult to use.
Help is needed to use the payment device.
The counter is too high.

Reserved parking space in Rue des Urselines +/- 30 m from the entrance door of the Espace TEC.

The Espace TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding (2 possible openings, 79 cm and 150 cm) but with a curtain with wide flexible PVC strips (to cut off the cold and draughts).

Strong points

Parking

There is at least 1 reserved parking space less than 50 metres from the entrance.
The reserved parking spaces are sufficiently big and horizontal.

Access road from the car park

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.

Access road from the street

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.

Entrance

The entrance is easy to identify.
The staff sees the persons who arrive and can offer assistance.
The building is easy to identify.
The opening of the door is automatic.

Horizontal circulation

There is no step to negotiate.
Circulation is easy everywhere.
The floor is regular and free of obstacles.
All the transit areas are sufficiently large.

Points of attention

Parking

The reserved parking spaces are not properly indicated.

Access road from the car park

There are no seats along the pathway.

Access road from the street

There are no seats along the pathway.

Entrance

There is a bevelled step of more than 3 centimetres.
The ramp is not equipped with a handrail.
There is at least one too steep ramp.

Home

There are no seats near the reception.

From the reserved parking space, the entrance door to the TEC is located directly after the ticket machine on the pavement.

The TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding, but with a curtain with wide flexible PVC strips (to cut out the cold and draughts).

In the TEC area, there are removable tape barriers to create the waiting path.

Strong points

Access road from the car park

Guide-lines facilitate circulation.
Circulation is free from obstacles.

Access road from the street

Guide-lines facilitate circulation .

Guide dog

Assistance dogs are accepted.

Entrance

The entrance is easy to identify.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance .

Home

The reception is in a quiet environment.
The reception has no glass partition.
The staff sees the persons coming into the building and can assist them.

Points of attention

Access road from the car park

The pedestrian crossings are not secured by tactile tiles.

Access road from the street

The pedestrian crossings are not secured by tactile tiles.

Home

The reception is hard to find.
The visual information is not backed up by a voice announcement.
The reception is not located in the logical continuation of the pathway.

Horizontal circulation

There are no guide-lines in the large pathways.

From the reserved parking space, the entrance door to the TEC is located directly after the ticket machine on the pavement.

The TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding, but with a curtain with wide flexible PVC strips (to cut out the cold and draughts) which lacks contrast and can cause reflections (difficulty in visualising the entrance).

In the TEC area, there are removable tape barriers to create the waiting path.

Strong points

Access road from the car park

Natural or artificial guide-lines facilitate circulation.
There are no obstacles.

Access road from the street

Guide-lines facilitate circulation.

Entrance

The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance.

Home

The staff sees the persons coming into the building and can assist them.
The reception is in a quiet environment.
There is staff available to direct and guide.

Horizontal circulation

Circulation is free from obstacles.
The glass walls and doors are secured by a contrasting visual marking.
The contrast between the floor and the walls facilitates circulation.

Points of attention

Access road from the car park

The pedestrian crossings are not secured by tactile tiles.

Access road from the street

The pedestrian crossings are not secured by tactile tiles.

Entrance

There is no device allowing the identification of the entrance.
The entrance is hard to find.

Home

The reception is not located in the logical continuation of the pathway.
Reflections or backlighting can impair vision.
The visual information is not backed up by a voice announcement.

The opening hours are displayed on the door, but the sign is partially hidden by the soft PVC wide strip curtain.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
The rates are displayed in the reception.
The premises are easy to understand.
There is staff available to direct and guide.

Wireless

It is possible to connect to the mobile networks, 3G or 4G.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Home

There is no staff member practicing sign language.
There is no information available in sign language.
The auditory information is backed up visually.

Wireless

There is no Wi-Fi.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is located in a quiet environment.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
The rates are displayed in the reception.
The premises are easy to understand.
There is staff available to direct and guide.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Home

The auditory information is not backed up visually.

Magnetic induction loop

There is no mobile induction loop.

From the reserved parking space, the entrance door to the TEC is located directly after the ticket machine on the pavement.

The TEC office is accessible via a 50 cm long and 150 cm wide +/-22% ramp without handrails, just in front of the entrance door.

The entrance door is automatic and sliding but with a wide strip curtain in soft PVC (to cut out the cold and draughts) which lacks contrast and can cause reflections (difficulty in visualising the entrance).