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Espace TEC de Robermont

Espace TEC: TEC services in one place to simplify procedures.

This Espace TEC has three counters, one of which is PRM.

⚠ If there is a ticket machine, it was not audited because it was not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

Possibility of a drop-off point right next to the entrance door of the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

The TEC-Space office is accessible via steps or a compliant ramp.

The entrance door is automatic and sliding.

This TEC Space has an open-access vending machine outside on Rue du Bassin.

Strong points

Safety
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

The TEC office is accessible via a ramp.

The entrance door is automatic and sliding.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
  • The ramp is secured on the void side.
  • All the ramps are easy to negotiate.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
  • The ramp is secured on the void side.
  • All the ramps are easy to negotiate.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The opening of the door is automatic.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Access road from the street
  • The access path has a significant super-elevation.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

The TEC office is accessible via a ramp.

Stairs have no handrails and no contrasts.

The entrance door is automatic and sliding.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The steps can be bypassed by a well-indicated alternative pathway.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • The main entrance is accessible.
Home
  • Seats are available near the reception.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • All the transit areas are sufficiently large.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
  • There are a few steps, with no handrail, to negotiate.
Access road from the street
  • There are no seats along the pathway.
  • There are a few steps, with no handrail, to negotiate.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

Bus stops in the vicinity of the TEC area do not have safe pedestrian crossings (warning signs).

The TEC office is accessible via a compliant ramp.

The stairs have no handrails and no warning slabs.

The entrance door is automatic and sliding.

.

Strong points

Access road from the car park
  • Guide-lines facilitate circulation.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The opening of the door is automatic.
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The location is structured in a simple and intuitive way.
Horizontal circulation
  • The location is structured in a simple and intuitive way.

Points of attention

Access road from the car park
  • The staircases are not secured.
Access road from the street
  • There are no guide-lines.
  • The staircases are not secured.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • There is no device allowing the identification of the entrance.
Home
  • The visual information is not backed up by a voice announcement.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitor car park +/- 90 m from the entrance to the TEC area.

Bus stops in the vicinity of the TEC area do not have safe pedestrian crossings (warning signs).

The TEC office is accessible via a compliant ramp.

The staircase steps have no handrails, warning slabs and contrast.

The entrance door is automatic and sliding.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
Entrance
  • The opening of the door is automatic.
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Access road from the car park
  • The staircases are not secured.
Access road from the street
  • There are no guide-lines.
  • The staircases are not secured.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • There is no device allowing the identification of the entrance.
Home
  • Reflections or backlighting can impair vision.
  • The visual information is not backed up by a voice announcement.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitor car park +/- 90 m from the entrance to the TEC area.

All ticket offices are glazed.

Fares are displayed on a board near the Rue du Bassin entrance.

One member of staff speaks sign language (the level of knowledge has not been assessed).

Strong points

Parking
  • The car park is freely accessible.
  • The signage makes it possible to find the way and orient oneself easily.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The institution can be contacted by email.
  • A member of the staff practices sign language.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is available in this room.
Light
  • The lighting is sufficient and allows lip reading.

Possibility of a drop-off point right next to the entrance of the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

All ticket offices are glazed but have a sound amplifier.

Fares are displayed on a board near the Rue du Bassin entrance.

One member of staff speaks sign language (the level of knowledge has not been assessed).

Strong points

Parking
  • The car park is freely accessible.
  • The signage makes it possible to find the way and orient oneself easily.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.

Points of attention

Home
  • The counter has a glass partition and there is no induction loop.
Magnetic induction loop
  • There is no mobile induction loop.

Possibility of a drop-off point right next to the entrance to the TEC area.

Reserved parking spaces in the visitors' car park +/- 90 m from the entrance to the Espace TEC.

The TEC office is accessible via a compliant ramp.

Stairs have no handrails, warning slabs or contrast.

The entrance door is automatic and sliding.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • It is possible to pay in cash (coins and notes).
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