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Espace TEC de Tournai

The TEC area is located in the SNCB station.

The entrance is accessible via the access ramp.

⚠ If there is a ticket dispenser, it was not audited because it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

The use of Covid plexiglass at the TEC counters is always required during the audit. 

You can reach the Tournai TEC by public transport, stop "Gare SNCB". 

For the sanitary facilities, you can go to platform n°1, an adapted toilet is available for a compulsory payment. 

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

From the car park, there are no crossings that allow you to reach the pavement with a 16 cm step.

From the car park, you can access the ticket office on the same level by platform n°1 by taking the path via the internal SNCB car park, reserved for commuters at the extreme right of the station.   

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • Most of the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The passage width of the doors measures at least 85 cm.
  • The ramp is secured on the void side.
  • The lighting is sufficient.
Entrance
  • The building is easy to identify.
  • The main entrance is accessible.
  • The opening of the door is automatic.
  • The passage width of the doors measures at least 85 cm.
  • The door can be crossed in autonomy.
  • The lighting is sufficient.
Home
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • The lighting is sufficient.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.

Points of attention

Access road from the car park
  • There is a step to negotiate.
  • The access path towards the alternative entrance is badly signalled.
Access road from the street
  • There is a step to negotiate.
  • The signage is insufficient for orientation.
Entrance
  • The staff does not see the persons who arrive.
Adapted sanitary
  • There is an adapted toilet, but it is difficult to access.

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • There is at least 1 parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the street
  • Most of the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • The main entrance is accessible.
  • The alternative entrance is permanently open.
  • The passage width of the doors measures at least 85 cm.
  • The ramp is equipped with a handrail on both sides.
  • The lighting is sufficient.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Home
  • Seats are available near the reception.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is easy everywhere.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • All the transit areas are sufficiently large.
  • The passage width of the doors measures at least 85 cm.
  • The lighting is sufficient.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.

Points of attention

Access road from the street
  • There are no seats along the pathway.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • The staff does not see the persons who arrive.
Horizontal circulation
  • There are no seats along the pathway.

The Tournai TEC centre is located in the SNCB railway station along with other shops. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

Strong points

Access road from the car park
  • Guide-lines and tactile tiles facilitate circulation.
  • Circulation is free from obstacles.
Access road from the street
  • Guide-lines and tactile tiles facilitate circulation.
  • Circulation is free from obstacles.
  • The lighting is sufficient.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The opening of the door is automatic.
  • The doors can be easily crossed in autonomy.
  • The lighting is sufficient.
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The location is structured in a simple and intuitive way.
Horizontal circulation
  • Guide-lines facilitate circulation.
  • Circulation is free from obstacles.

Points of attention

Access road from the car park
  • The car park must be crossed in order to reach the entrance.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • The staff does not see the persons who arrive and can‘t offer assistance.
Home
  • The visual information is not backed up by a voice announcement.

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

The use of Covid plexiglass at the TEC counters is always required during the audit.

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

Strong points

Access road from the car park
  • There are no obstacles.
  • The pedestrian crossings are secured by tactile tiles.
Access road from the street
  • Guide-lines facilitate circulation.
  • Circulation is free from obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
Home
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The door contrasts with its environment.
  • The lighting is sufficient.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • Reflections or backlighting can impair vision.
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • The glass walls and doors are not secured by a contrasting visual marking.
  • There are no guide-lines in contrasting colour facilitating circulation.

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

The use of Covid plexiglass at the TEC counters is always required during the audit.

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

Points of attention

Entrance
  • The building is hard to find.
  • There is no doorbell.
  • The staff does not see the persons who arrive.
Home
  • The is no mobile number under which to contact the institution.
  • The is no email address at which to contact the institution.
  • There is no staff member practicing sign language.
  • There is no information available in sign language.

The Tournai TEC centre is located in the SNCB station. Direct access to this area is facilitated by a ramp that is accessible for all disabilities. 

You can renew your season ticket or receive information about the TEC's tariffs and lines. 

The use of Covid plexiglass at the TEC counters is always required during the audit.

You can reach the Tournai TEC area by public transport, stop "Gare SNCB". 

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is located in a quiet environment.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
  • The doors can be easily crossed in autonomy.
  • The lighting is sufficient.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

Points of attention

Entrance
  • There is no doorbell.
  • The staff does not see the persons who arrive.
Home
  • Depending on attendance, the reception can be very noisy.
  • The counter has a glass partition and there is no sound amplification.
  • The is no email address at which to contact the institution.
Magnetic induction loop
  • There is no mobile induction loop.

The Tournai TEC centre is located in the SNCB railway station along with other shops. Direct access to this area is facilitated by a ramp accessible to all disabilities. 

You can renew your season ticket or receive information about the fares and lines of the TEC. 

The use of Covid plexiglass at the TEC counters is always required during the audit.

You can reach the Tournai TEC by public transport, stop "Gare SNCB". 

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm and well lit.
  • The doors can be easily crossed in autonomy.
  • The lighting is sufficient.
Adapted sanitary
  • The toilets are easy to find.

Points of attention

Entrance
  • There is no doorbell.
  • The staff does not see the persons who arrive.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.