Welcome to Access-i

Espace TEC de Verviers

Espace TEC: TEC services in one place to simplify procedures.

This TEC area has a free access vending machine outside to the right of the entrance door.

⚠ If a ticket machine is present, it has not been audited as it is not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

The office of the Espace TEC is accessible via a ramp of +/-16.5% over a length of 142 cm and a width of 135 cm with simple handrails placed at a height of 90 cm, just in front of the entrance door and the exit door.

Strong points

Staff
  • There is staff available to direct and guide.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

The office of the TEC Space is accessible via a ramp of +/-16.5% over a length of 142 cm and a width of 135 cm with simple handrails placed at a height of 90 cm, just in front of the entrance door and the exit door.

The entrance and exit doors are somewhat heavy and neither door has the 150 cm turning area outside the doorway.

The counters are at a height of 122 cm and the payment machines at a height of over 130 cm.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
Home
  • The free space in front of the counter is sufficiently big.
  • There is staff available to direct and guide.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Parking
  • The reserved parking spaces have a slope.
Entrance
  • There is a bevelled step of more than 3 centimetres.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • Help is needed to open the door.
  • The door is heavy.
  • There is at least one too steep ramp.
  • There is at least one ramp that is difficult to negotiate.
Home
  • The payment device is difficult to use.
  • The counter is too high.

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

The office of the TEC Space is accessible via a ramp of +/-16.5% over a length of 142 cm and a width of 135 cm with simple handrails placed at a height of 90 cm, just in front of the entrance door and the exit door.

The entrance and exit doors are a little heavy and neither door has the 150 cm turning area outside the doorway.

With the flooding, the doormat at the entrance was temporarily replaced by a removable carpet.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
  • The ramp is equipped with a handrail on both sides.
Home
  • Seats are available near the reception.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • The floor is regular and free of obstacles.
  • All the transit areas are sufficiently large.

Points of attention

Parking
  • The reserved parking spaces have a slope.
Access road from the car park
  • There are no seats along the pathway.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • There is a bevelled step of more than 3 centimetres.
  • The door is heavy.
  • There is at least one too steep ramp.

From the reserved parking space, the entrance door to the TEC is located directly after the ticket machine outside. The entrance is set back from the front of the building.

The TEC office is accessible via a ramp of +/-16.5%, 142 cm long and 135 cm wide, directly in front of the entrance and exit doors.

The entrance and exit doors are a bit heavy and are not in the continuity of the path. In front of the ramp there is a bay window, the entrance door is on the left of this bay window and the exit door on the right.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
  • The pedestrian crossings are secured by tactile tiles.
Access road from the street
  • Circulation is free from obstacles.
  • The pedestrian crossings are secured by tactile tiles.
Guide dog
  • Assistance dogs are accepted.
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The location is structured in a simple and intuitive way.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.

Points of attention

Entrance
  • The entrance is hard to find.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • The door is heavy.
Home
  • The visual information is not backed up by a voice announcement.

From the reserved parking space, the entrance door to the TEC is located directly after the ticket machine outside. The entrance is set back from the front of the building.

The TEC office is accessible via a ramp of +/-16.5%, 142 cm long and 135 cm wide, directly in front of the entrance and exit doors.

The entrance and exit doors are a bit heavy and are not in the continuity of the path. In front of the ramp there is a bay window, the entrance door is on the left of this bay window and the exit door on the right.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • The pedestrian crossings are secured by tactile tiles.
Access road from the street
  • The pedestrian crossings are secured by tactile tiles.
Home
  • The reception is located in front of the entrance.
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
  • There is staff available to direct and guide.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Entrance
  • The entrance is hard to find.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • The visual information is not backed up by a voice announcement.
  • The lighting is not sufficient.
  • The lighting is not continuous.

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

All ticket offices are glazed. 

No WIFI and poor 4G.

Fares are displayed on a board near the entrance.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
  • There is staff available to direct and guide.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
  • The door is heavy.
Home
  • The reception has a glass partition or is badly lit and does not allow lip reading.
  • The is no mobile number under which to contact the institution.
  • There is no information available in sign language.
  • The auditory information is backed up visually.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Wireless
  • Connecting to the mobile networks, 3G or 4G, is problematic at the location.
  • There is no Wi-Fi.
Light
  • Badly lit areas make lip reading difficult.
  • The lighting is not sufficient.
  • The lighting is not continuous.

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

All ticket offices are glazed without induction loops and without sound amplifiers.

There is some resonance at the counters.

Fares are displayed on a board near the entrance.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
Home
  • The counter has a glass partition and there is no induction loop.
  • The counter has a glass partition and there is no sound amplification.
  • The counter has a glass partition or is badly lit and does not allow lip reading.
  • The is no mobile number under which to contact the institution.
  • The auditory information is not backed up visually.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Magnetic induction loop
  • There is no mobile induction loop.
Light
  • Badly lit areas make lip reading difficult .

Reserved parking space in the Rue de Rome +/- 50 m from the entrance door of the Espace TEC. This reserved space is not dedicated to the Espace TEC but to the public domain. However, it is possible to park in a reserved parking space near the Espace TEC.

The entrance and exit doors are a bit heavy and not in the continuity of the path. Opposite the access ramp, there is a bay window, the entrance door is on the left of this bay window and the exit door on the right.

All windows are glazed. There is some resonance at the counters.

Fares are displayed on a board near the entrance.

Strong points

Entrance
  • The building is easy to find.
  • The opening hours are displayed next to the door.
  • The rates are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm.

Points of attention

Entrance
  • The entrance is hard to find.
  • The staff does not see the persons who arrive.
Horizontal circulation
  • The location is dark.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.