Espace TEC de Wavre
ESPACES TEC are present everywhere in Wallonia:
- Sale of all transport tickets
- Information for passengers (timetables, routes, fares)
- After-sales service
- Certificates / Duplicates.
⚠ If a ticket dispenser is present, it has not been audited as it is not part of the certification audit.
⚠ Busy period: mainly at the beginning of the school year.
- In general
- in wheelchair Accessible with a occasionnal help for people in wheelchair
- walking with difficulties An information sheet is available for the accessibility of people walking with difficulties
- blind Accessible with a occasionnal help for people blind
- visualy impaired An information sheet is available for the accessibility of people visualy impaired
- deaf Accessible with a occasionnal help for people deaf
- hard of hearing Accessible with a occasionnal help for people hard of hearing
- with difficulty understanding Independently accessible to people with difficulty understanding
In general
Strong points
Parking
- It is possible to drop a person off near the entrance.
Identification
- The building is easy to find.
People in weelchair
Strong points
Parking
- There is at least 1 parking space less than 100 metres from the entrance.
- The reserved parking spaces are properly indicated.
- It is possible to drop a person off near the entrance.
Access road from the car park
- All the transit areas are sufficiently large.
- The floor is regular and free of obstacles.
Entrance
- The building is easy to identify.
Home
- The payment device is easy to use.
- There is a mobile payment device.
- The free space in front of the counter is sufficiently big.
- The counter is at the correct height.
Points of attention
Entrance
- There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
- The staff does not see the persons who arrive.
- Help is needed to open the door.
People walking with difficulties
Strong points
Parking
- There is at least 1 reserved parking space less than 50 metres from the entrance.
- The reserved parking spaces are properly indicated.
Entrance
- The entrance is easy to identify.
Points of attention
Entrance
- The staff does not see the persons who arrive.
- Help is needed to open the door.
Home
- There are no seats near the reception.
Personnes aveugles
Strong points
Access road from the car park
- Circulation is free from obstacles.
Access road from the street
- Circulation is free from obstacles.
Guide dog
- Assistance dogs are accepted.
Entrance
- The entrance is easy to identify.
- The entrance is located in the logical continuation of the pathway.
Home
- The reception is located in front of the entrance.
- The reception is in a quiet environment.
- The location is structured in a simple and intuitive way.
Points of attention
Entrance
- The staff does not see the persons who arrive and can‘t offer assistance.
Personnes malvoyantes
Strong points
Access road from the street
- Circulation is free from obstacles.
- The path contrasts with its environment.
Entrance
- The entrance is easy to identify.
Points of attention
Entrance
- The staff does not see the persons who arrive and can‘t offer assistance.
- There is at least one non secure glass door.
Personnes sourdes
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
Home
- The reception is easy to find and close to the entrance.
- The institution can be contacted in writing: text or email.
Wireless
- It is possible to connect to the mobile networks, 3G or 4G.
Points of attention
Home
- The rates are not displayed in the reception.
Personnes malentendantes
Strong points
Home
- The reception is located in a quiet environment.
- There is an induction loop in the reception.
- The reception is easy to find and close to the entrance.
- The institution can be contacted in writing: text or email.
Points of attention
Home
- Depending on attendance, the reception can be very noisy.
Personnes avec difficultés de compréhension
Strong points
Entrance
- The entrance is easy to find.
Home
- The reception is calm.
- The reception is easy to find and close to the entrance.
- It is possible to pay in cash (coins and notes).
Points of attention
Entrance
- The staff does not see the persons who arrive.
Home
- Sometimes, the reception is very noisy.