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Espace TEC Madeleine

TEC point in Jumet

⚠ If a ticket machine is present, it was not audited as it was not part of the certification audit. 

⚠ Busy period: mainly at the beginning of the school year. 

The TEC point is located on the island between the car parks and the bus / tram stops.

Please note that the tram passes next to the TEC point.

Strong points

Staff
  • An reference person is available upon prior request.

Points of attention

Staff
  • There is no staff available to help negotiate obstacles.
Safety
  • The location is complex and it is difficult to understand its organisation.
  • It is difficult to distinguish the doors one from the other.

There are 2 accessible counters at a low height.

The entrance has a 2 cm rise with a slope of ± 33% over a width of 18 cm. Staff cannot provide assistance.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is a step of 2 cm maximum to negotiate but it is bevelled.
  • The floor is hard.
Entrance
  • The opening of the door is automatic.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is hard.
  • The width of the hallways is sufficient.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Entrance
  • There is a bevelled step of more than 3 centimetres.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The main entrance is accessible.
  • The opening of the door is automatic.
Home
  • The reception is easy to find and close to the entrance.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • The floor is regular.
  • The width of the hallways is sufficient.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Access road from the street
  • The floor is hardly passable in some places.
Entrance
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
  • There is a bevelled step of more than 3 centimetres.

Please note that visitors are expected to walk around the site, which is also the traffic area for buses / trams and vehicles.

The TEC space is located on the island between the car parks and the bus / tram stops.

The presence of guide lines and paving stones does not make it easy to find the entrance (much noise pollution due to traffic).

Presence of a glazed counter

Strong points

Access road from the car park
  • The pedestrian crossings are secured by tactile tiles.
Entrance
  • The opening of the door is automatic.
Home
  • The reception is located in front of the entrance.
  • The reception is located in the logical continuation of the pathway.
Horizontal circulation
  • Circulation is free from obstacles.

Points of attention

Access road from the car park
  • The car park must be crossed in order to reach the entrance.
Entrance
  • There is no device allowing the identification of the entrance.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • The reception is located in a noisy environment.

Please note that visitors are expected to walk around the site, which is also the traffic area for buses / trams and vehicles.

The TEC space is located on the island between the car parks and the bus/ tram stops.

The entrance door is not contrasted with its immediate surroundings.

Presence of a glazed counter

Strong points

Access road from the car park
  • The pedestrian crossings are secured by tactile tiles.
Entrance
  • The opening of the door is automatic.
Home
  • The reception is located in the logical continuation of the pathway.

Points of attention

Entrance
  • The entrance is hard to find.
  • There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
  • The staff does not see the persons coming into the building and cannot assist them.
  • The reception is in a noisy environment.
Horizontal circulation
  • The glass walls and doors are not secured by a contrasting visual marking.
  • The floor covering is blinding in a part of the pathway.

Glassed-in lobby, but good lighting.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The rates are displayed in the reception.

Points of attention

Home
  • There is no information available in sign language.
Wireless
  • There is no Wi-Fi.

Glassed-in reception area with sound amplification.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The rates are displayed in the reception.
  • The premises are easy to understand.

Points of attention

Home
  • Depending on attendance, the reception can be very noisy.

Beware of the tram crossing next to the TEC area

Strong points

Entrance
  • The building is easy to find.
  • The opening hours are displayed next to the door.
Home
  • The reception is easy to find and close to the entrance.
Horizontal circulation
  • The location is well lit.

Points of attention

Home
  • Sometimes, the reception is very noisy.
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