Welcome to Access-i

Domaine de Villers Sainte Gertrude asbl

A player in social tourism and a meeting and accommodation centre (CRH) for many years, the Domaine de Villers-Ste-Gertrude is nestled in the picturesque village of the same name, on the heights of Durbuy. With its natural stone buildings of various capacities, it welcomes a diverse and varied public every day of the year: families, groups, associations, schools, etc. Surrounded by a 4 hectare arboretum and close to hiking trails, the estate's enchanting setting will undoubtedly delight lovers of nature and beautiful stones.

The certification covers the reception building, the restaurant and the various accommodations grouped together in the gîte "La Ferme".

La Ferme is a modular building that offers several possibilities: rooms for 2 to 3 people with sanitary facilities, gîtes for 2 to 8 people with kitchens and sanitary facilities. Total capacity 70 persons.

The Domaine de Villers-Sainte-Gertrude is made up of several buildings spread throughout the site. 

The certification covers the reception building, the restaurant and the various accommodations grouped together in the "La Ferme" gîte.

Guide and assistance dogs are accepted for an extra charge per night in the accommodation

Strong points

Staff
  • A reference person is present to welcome and accompany the persons with special needs.
  • There is staff available to help negotiate obstacles.
  • The staff has received training for the reception of persons with special needs.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • A specific map indicating the accessible pathways and equipment is available.
  • A map of the location is distributed at the reception.
  • The function of the space is displayed on each door.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Field of analysis
  • The building’s park has not been analysed.

Access to the reception building is on one level. 

Access to the restaurant is via a flight of 8 steps. An alternative accessible entrance exists and is accessed by a good sized external lift.

The accommodation on the ground floor of "La Ferme" all have a step at the entrance. They are on one or two levels. They all have an open plan bedroom on the ground floor and a shower room with WC. On the first floor, a narrow staircase leads to a room with two beds and a small shower room.

The bedrooms on the first floor of "La Ferme" are also accessible via a common double door on the ground floor with a step. There is no lift in the building. There is only a staircase to the first floor.

The dwellings with an adapted shower room and sanitary facilities are D4 and D5. The clear passage width of the entrance doors to these dwellings is less than 80 cm.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • There is no step to negotiate.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • The passage width of the door measures at least 85 cm.
Horizontal circulation
  • The floor is hard.
  • The width of the pathways is sufficient.
Adapted sanitary
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
  • The passage width of the door measures at least 85 cm.
Dining room
  • Some tables allow a correct positioning in a wheelchair.
  • The width of circulations is sufficient.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
  • The adapted room has a private shower room with an adapted toilet.
Shower room
  • The adapted shower is equipped with a seat.
  • The sink is accessible and it is easy to use.
  • The passage width of the door measures at least 85 cm.

Points of attention

Access road from the street
  • The floor is irregular.
  • There is at least one ramp that is difficult to negotiate.
Room
  • The access to the adapted room is not easy.
  • The suggested room is too small.
  • The bed is too low (lower than 48 cm).
  • The passage width of the door measures less than 80 cm.
Shower room
  • The shower room is not properly equipped.
Kitchen
  • The kitchen furniture is not adapted.
  • There is no usable open space underneath the sink.
  • There is no usable open space underneath the cooking area.
  • The oven, microwave and coffee machine are not well placed to be used.
  • The tables do not allow a correct positioning in a wheelchair.

Access to the reception building is on one level. 

Access to the restaurant is via a flight of 8 steps. An alternative accessible entrance exists and is accessed by a good sized external lift.

The accommodation on the ground floor of "La Ferme" all have a step at the entrance. They are on one or two levels. They all have 2 beds in the living area on the ground floor and a shower room with WC. On the first floor, a narrow staircase leads to a room with two beds and a small shower room.

The bedrooms on the first floor of "La Ferme" are also accessible via a common double door on the ground floor with a step. There is no lift in the building. There is only a staircase to the first floor.

The dwellings with an adapted shower room and sanitary facilities are D4 and D5. The clear passage width of the entrance doors to these dwellings is less than 80 cm.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • There are seats along the pathway.
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
Entrance
  • The entrance is easy to identify.
  • The building is easy to identify.
Home
  • Seats are available near the reception.
  • The passage width of the door measures at least 85 cm.
Horizontal circulation
  • The floor is regular and free of obstacles.
  • The width of the pathways is sufficient.
  • There are seats along the pathway.
  • The passage width of the doors measures at least 85 cm.
Vertical circulation
  • The staircases are equipped with handrails on both sides.
  • The staircases are secure.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.
  • The passage width of the door measures at least 85 cm.
Dining room
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The width of circulations is sufficient.
Room
  • There is a sufficiently big room on the ground floor.
  • The room has a private shower room with an adapted toilet.
Shower room
  • The adapted shower is equipped with a seat.
  • There is a toilet with grab bars and it is easy to use.
  • The passage width of the door measures at least 85 cm.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
Shower room
  • The shower room is not properly equipped.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Access road from the street
  • Guide-lines facilitate circulation .
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
Home
  • The reception is in a quiet environment.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
Horizontal circulation
  • Guide-lines facilitate circulation.
  • The dangerous objects in the pathway are secured.
  • The doors can be easily crossed in autonomy.
Vertical circulation
  • The staircases have at least one handrail.
  • The staircases are secured by warning tiles.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
  • The doors can be easily crossed in autonomy.
Room
  • The staff is available to show the room and its equipment.
Kitchen
  • The knobs of the cooktop are raised.

Points of attention

Entrance
  • The staff does not see the persons who arrive and can‘t offer assistance.
Dining room
  • The catering is buffet-style.
Room
  • The room number is not embossed on the door.
Kitchen
  • The cooking areas do not comprise a raised outline.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
Access road from the street
  • Circulation is free from obstacles.
Entrance
  • The entrance is easy to identify.
Home
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
  • The door contrasts with its environment.
  • The lighting is sufficient and continuous.
Horizontal circulation
  • The dangerous objects in the pathway are secured.
  • The furniture contrasts with its environment.
  • The contrast between the floor and the walls facilitates circulation.
  • The doors contrast with their environment.
  • The lighting is sufficient.
  • The signage makes it possible to find the way and orient oneself easily.
  • A specific map indicating the accessible pathways and equipment is available.
  • A map of the location is distributed at the reception.
  • The function of the space is displayed on each door.
Vertical circulation
  • The stair steps are contrasting.
  • The staircases are equipped with at least one secure handrail.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
  • The door contrasts with its environment.
Room
  • The room door contrasts with its environment.
  • The room number is in a colour contrasting with its environment.
  • The staff is available to show the room and its equipment.
Kitchen
  • The knobs of the cooktop are contrasting.
  • The knobs of the cooktop are raised.

Points of attention

Entrance
  • The staff does not see the persons who arrive and can‘t offer assistance.
Dining room
  • The catering is buffet-style.
Kitchen
  • The cooking areas do not comprise a raised outline.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • A mobile number for contact is displayed.
  • The signage makes it possible to find the way and orient oneself easily.
  • A specific map indicating the accessible pathways and equipment is available.
  • A map of the location is distributed at the reception.
  • The function of the space is displayed on each door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
  • The lighting is sufficient and continuous.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is available in this room.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.
  • There are several rooms equipped with an adapted fire alarm system (light or vibration).
Kitchen
  • The open kitchen allows visual contact to the other rooms.

Points of attention

Dining room
  • There is no round or oval table for X persons.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The signage makes it possible to find the way and orient oneself easily.
  • A specific map indicating the accessible pathways and equipment is available.
  • A map of the location is distributed at the reception.
  • The function of the space is displayed on each door.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.
  • There are several rooms equipped with an adapted fire alarm system (light or vibration).
Kitchen
  • The open kitchen allows visual contact to the other rooms.

Points of attention

Magnetic induction loop
  • There is no mobile induction loop.

Strong points

Entrance
  • The entrance is easy to find.
  • The doors can be easily crossed in autonomy.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
Vertical circulation
  • The stair steps are contrasting.
  • The staircases are equipped with at least one secure handrail.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The catering is buffet-style.
  • The location is well lit.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.
  • It is easy to recognise the door of one‘s room (image, colour, number).
Kitchen
  • The kitchen is open to the other rooms.
  • There is a smoke detector.
  • The cooktops are electrical and easy to use.

Points of attention

Entrance
  • The staff does not see the persons who arrive.
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