Halle al'Chair

The Tourist Office welcomes you to the ‘Halle al'Chair’, a historic building dating from the 16th century, which has been completely renovated and refurbished.

Visit Namur is happy to provide you with all the tourist information you need about Namur. There's also a souvenir shop selling a wide range of local objects, local produce, books and maps.

The Tourist Office is open 7 days a week, in a setting where tradition and modernity blend harmoniously :

Open Monday to Sunday, 9:30 to 18:00
In winter : open on Sundays and public holidays, from 11am to 3pm

The main function of the building is on the ground floor (the Tourist Office), and it is this part of the building that is included in this audit. Some activities may take place on different floors, but you will always be accompanied by a guide.
All levels are accessible by lift or passenger lift.
There is an adapted toilet on the ground floor. Staff are aware of the issues and are available to help if required.

Strong points

Staff

A reference person is present to welcome and accompany the persons with special needs.

Safety

The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Parking

It is possible to drop a person off near the entrance.

Identification

The building is easy to find.

There is no car park for the building, but there are two PRM parking spaces (end-to-end spaces) in the street, and a public car park (Interparking Namur - Parking Confluence, Rue du Grognon 2, 5000 Namur) is 190 m away and has PRM parking spaces.
On the ground floor, there is a passenger lift to avoid the two steps at the entrance, as well as a lift to access the different levels of the building.

Strong points

Parking

There is at least 1 reserved parking space less than 100 metres from the entrance.
It is possible to drop a person off near the entrance.

Access road from the car park

All the transit areas are sufficiently large.
The floor is hard.

Entrance

The building is easy to identify.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance.

Home

The payment device is easy to use.
The free space in front of the counter is sufficiently big.

Horizontal circulation

The steps can be bypassed by a well-indicated alternative pathway.
All the transit areas are sufficiently large.

Vertical circulation

A sufficiently large lift serves all the floors open to the public.

Adapted sanitary

An adapted toilet is available, well signalled and easy to use.
There is an accessible sink outside of the adapted toilet.

Points of attention

Access road from the car park

The floor is irregular.

Strong points

Parking

There is at least 1 reserved parking space less than 50 metres from the entrance.

Access road from the car park

There is no step to negotiate.

Entrance

The entrance is easy to identify.
The staff sees the persons who arrive and can offer assistance.
There is a step lower than 18 cm in the entrance.
The opening of the door is automatic.

Home

Seats are available near the reception.
Wheelchairs are available.

Horizontal circulation

The steps can be bypassed by a well-indicated alternative pathway.
The floor is regular and free of obstacles.
All the transit areas are sufficiently large.
There are seats along the pathway.

Vertical circulation

A lift serves all the floors open to the public.
There is a grab bar in the lift.

Adapted sanitary

There is a toilet with grab bars and it is easy to use.

Points of attention

Vertical circulation

The staircases are not secure.

On the ground floor, part of the area around the staircase at the entrance is dangerous : there is an unsecured gap of 30 cm.
The handrail on the two steps at the entrance does not extend beyond the bottom.

If you are planning to carry out an activity on the -1 or 2nd floor :

Room at -1 : there is a vaulted space at a height of 196 cm, and access to the WC at -1 is after a vaulted space 181 cm high.
Room +2 : there are structural elements that cannot be removed with a cane.

Strong points

Guide dog

Assistance dogs are accepted.

Entrance

The entrance is located in the logical continuation of the pathway.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance .
The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Home

The reception is located in front of the entrance.
The reception has no glass partition.
The staff sees the persons coming into the building and can assist them.
The location is structured in a simple and intuitive way.

Vertical circulation

A lift serves all the floors open to the public.

Points of attention

Horizontal circulation

There is at least one non-secured step in the logical pathway.

On the ground floor, part of the area around the staircase at the entrance is dangerous : there is an unsecured gap of 30 cm.
The handrail on the two steps at the entrance does not extend beyond the bottom.
Underfloor lighting is dazzling in some places, at the entrance stairs and on the various floors.

If you are planning an activity on the -1 or 2nd floor :

Room at -1 : there is a vaulted space at a height of 196 cm, and access to the WC at -1 is after a vaulted space 181 cm high.
Room +2 : there are non-contrasting structural elements.
There is no glazing on some of the doors at -1 and on the upper floors.

Strong points

Entrance

The entrance is located in the logical continuation of the pathway.
The opening of the door is automatic.
The staff sees the persons who arrive and can offer assistance.

Home

A reference person is present to welcome the persons with special needs.

Horizontal circulation

The furniture contrasts with its environment.

Vertical circulation

The lift can be used in autonomy or staff is available to help.
The floor numbers are clearly indicated at each landing.

Points of attention

Horizontal circulation

There is at least one non-secured step in the logical pathway.

A public car park (Interparking Namur - Parking Confluence, Rue du Grognon 2, 5000 Namur) is 190 m away and has automatic pay stations.
There is no FALC, but staff are aware of this and are available to help.
There is a touch screen for information.

Please note that there is no telephone number in the lift in the event of a breakdown. However, the main function of the site is on the ground floor.

Strong points

Entrance

The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is easy to find and close to the entrance.
The institution can be contacted in writing: text or email.

Wireless

It is possible to connect to the mobile networks, 3G or 4G.
Wi-Fi is free and available anywhere in the building.

Vertical circulation

The floors of the building are well marked.

Light

The lighting is sufficient and allows lip reading.

Adapted sanitary

It is possible to see whether a toilet is occupied or free.
The toilets are easy to find.

Points of attention

Home

There is no staff member practicing sign language.
There is no information available in sign language.

Strong points

Entrance

The entrance is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is open, well lit and allows lip reading.
The institution can be contacted in writing: text or email.

Vertical circulation

The floors of the building are well marked.
There is a visual display of the floors in the lift.

Adapted sanitary

It is possible to see whether a toilet is occupied or free.

Points of attention

Magnetic induction loop

There is no mobile induction loop.

Underfloor lighting is glaring in some places, at the entrance stairs and on the various floors.
There is no contrast between the two entrance steps.
There is an unsecured gap of +- 30 cm between the two entrance steps.