Welcome to Access-i

Hôpital Notre-Dame à la Rose - Lessines

A magnificent hospital founded in the Middle Ages : a magical, timeless place !

 

One of the oldest hospitals in Europe ! A majestic and authentic architectural complex. A place full of emotion, to be discovered absolutely, with its thousand facets: baroque chapel, cloister, gardens, patients' ward, convent...

As part of the analysis of the museum, the garden, the restaurant ‘La table d'Alix’ and the temporary exhibition were not audited.

The museum's address (Place Alix de Rosoit) is not visible from the Grand'Rue (a one-way street).

You enter the museum along the Tourist Office.

Strong points

Staff
  • A reference person is present to welcome the persons with special needs.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • A specific map indicating the accessible pathways and equipment is available.
  • A map of the location is distributed at the reception.
  • The function of the space is displayed on each door.
Parking
  • It is possible to drop a person off near the entrance.

Points of attention

Field of analysis
  • The building’s park has not been analysed.
  • The restaurant has not been analysed.
Identification
  • The building is hard to find.

At the reception desk, the cable for the automatic payment machine is too short, but you can buy your ticket online beforehand.

Because of its special status as a listed building, the museum's managers wanted to make it accessible, but technical constraints limited the choice of facilities. Each of the museum's rooms can be visited using custom-made inclined surfaces that do not always comply with current standards, but they are completely wheelchair-accessible. There are no wheelguards or handrails on the inclined surfaces, which are often trapezoidal in shape.

An interior slope between two rooms is 18% over 50cm, and may require occasional assistance.

3 rooms in the exhibition are not accessible to wheelchairs. The museum has produced 3 explanatory videos which you can download from the Internet before your visit.

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
Entrance
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • The passage width of the doors measures at least 85 cm.
Vertical circulation
  • A sufficiently large lift serves all the floors open to the public.
  • The lift can be used in autonomy.
Adapted sanitary
  • The adapted toilet is easy to find.
  • There is an accessible sink outside of the adapted toilet.
  • The passage width of the doors measures at least 85 cm.
Exposition
  • The majority of the content of the exhibition is accessible and visible.

Points of attention

Parking
  • There are no reserved parking spaces.
  • The reserved parking spaces have a slope.
Access road from the car park
  • The access path has a significant super-elevation.
Entrance
  • The building is hard to identify.
  • The entrance is hard to identify.
  • The entrance device is inaccessible.
Home
  • The payment device is difficult to use.
Vertical circulation
  • The width of the lift door is between 80 and 85 cm.
  • The depth of the lift car is between 130 and 140 cm.
Adapted sanitary
  • There is an adapted toilet, but it is difficult to use.
  • The toilet is not properly equipped.
  • Help is needed to open the door.

There is only one disabled parking space in the Grand'Rue (a one-way street on a slope).

Because of its special status as a listed building, the museum's managers wanted to make it accessible, but technical constraints limited the choice of facilities. Each of the museum's rooms can be visited using custom-made inclined surfaces, which do not always comply with current standards. There are no handrails on the inclined surfaces, which are often trapezoidal in shape. Beware of loss of balance.

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • It is possible to drop a person off near the entrance.
Entrance
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
  • The passage width of the doors measures at least 85 cm.
Home
  • Seats are available near the reception.
  • Wheelchairs are available.
Horizontal circulation
  • The steps can be bypassed by a well-indicated alternative pathway.
  • Circulation is easy almost everywhere.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • There are seats along the pathway.
Vertical circulation
  • A lift serves all the floors open to the public.
  • There is a grab bar in the lift.
  • The passage width of the doors measures at least 85 cm.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
Exposition
  • All the content of the exhibition is accessible.
  • There are seats in every space of the exhibition.
  • Wheelchairs are available.

Points of attention

Parking
  • The reserved parking spaces have a slope.
Access road from the car park
  • There are no seats along the pathway.
Entrance
  • The entrance is hard to identify.
  • The building is hard to identify.
Horizontal circulation
  • There is a step higher than 18 cm to negotiate.
  • The ramps are not equipped with handrails.
Vertical circulation
  • There is a handrail on one side of the staircases only.
  • The width of the lift door is between 80 and 85 cm.

Because of its special status as a listed building, the museum's managers wanted to make it accessible, but technical constraints limited the choice of facilities. Each of the museum's rooms can be visited using custom-made inclined surfaces, which do not always comply with current standards. There are no wheelguards or handrails on the slopes, which are often trapezoidal in shape. These inclined surfaces can be an obstacle for blind people, as they encroach on the pathway in an irregular manner.

The lift does not have raised buttons, contrast or Braille.

Strong points

Access road from the street
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
Horizontal circulation
  • Circulation is free from obstacles.
Vertical circulation
  • A lift serves all the floors open to the public.

Points of attention

Access road from the car park
  • The pedestrian crossings are not secured by tactile tiles.
Access road from the street
  • There are no guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • There is no device allowing the identification of the entrance.
Home
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • There are no guide-lines in the large pathways.
  • There is at least one non-secured step in the logical pathway.
  • There is at least one non-secured ramp in the logical pathway.
Vertical circulation
  • The staircases include a non-secure handrail.
  • The staircases are not secured by warning tiles at their top.
  • The staircases are not secure.
Exposition
  • No adapted tours are planned.

Because of its special status as a listed building, the museum's managers wanted to make it accessible, but technical constraints limited the choice of facilities. The inclined surfaces in the corridor have no wheelguards or handrails, and are often trapezoidal in shape. These slopes can be an obstacle for the visually impaired, as they encroach irregularly on the pathway. Backlighting from the many windows overlooking this corridor could increase the risk of a fall.

The lift does not have raised buttons, contrast or Braille, but there is signage next to it.

Strong points

Access road from the street
  • Circulation is free from obstacles.
Entrance
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • An adapted plan of the premises is available.
Horizontal circulation
  • Circulation is free from obstacles.
Vertical circulation
  • A lift serves all the floors.

Points of attention

Access road from the car park
  • The ramp is not secured on the void side.
Access road from the street
  • There are no guide-lines.
  • The pedestrian crossings are not secured by tactile tiles.
Entrance
  • The entrance is hard to find.
  • Reflections or backlighting can impair vision.
Home
  • Reflections or backlighting can impair vision.
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • The glass walls and doors are not secured by a contrasting visual marking.
  • There are no guide-lines in contrasting colour facilitating circulation.
  • The lack of contrast between the furniture and its environment makes it difficult to circulate.
  • The floor covering is blinding in a part of the pathway.
  • There is at least one non-secured step in the logical pathway.
  • The lighting is not continuous.
  • Reflections or backlighting can impair vision.
Vertical circulation
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
Exposition
  • The written explanations are hard to read.
  • There is no visitor guide in large characters.
  • An audio-guide is available, but does not adapt itself automatically to the visitor‘s progress.
  • The majority of works are displayed in display cases.
  • No adapted tours are planned.

The car park is on a public road.

Strong points

Entrance
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by fax.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
Vertical circulation
  • The floors of the building are well marked.
  • There is a visual display of the floors in the lift.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Exposition
  • The displayed content is mainly visual.
  • A visit in Belgian French sign language is available upon prior request.

Points of attention

Entrance
  • The entrance is hard to find.
Home
  • There is no staff member practicing sign language.
  • There is no information available in sign language.
  • The auditory information is backed up visually.
  • Reflections or backlighting can impair vision.
Light
  • Badly lit areas make lip reading difficult.
Exposition
  • There is no easy to read support.
  • There are no organised guided tours in sign language.
  • Badly lit areas make lip reading difficult.
  • There is no adapted fire alarm system (light or vibration).
  • Reflections or backlighting can impair vision.

The car park is on a public road.

Strong points

Entrance
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by fax.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Vertical circulation
  • The floors of the building are well marked.
  • There is a visual display of the floors in the lift.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
Exposition
  • The environment is calm.
  • The displayed content is mainly visual.
  • An audio-guide with adjustable volume is available.

Points of attention

Entrance
  • The entrance is hard to find.
  • Reflections or backlighting can impair vision.
Light
  • Badly lit areas make lip reading difficult .
Exposition
  • There is no easy to read support.

Inclined planes in the corridors should be points of attention to avoid falls. 

Strong points

Entrance
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The opening hours are displayed next to the door.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Vertical circulation
  • The floors of the building are well marked.
  • There is an visual announcement in the lift.
  • The staircases are equipped with at least one secure handrail.
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.
Exposition
  • There is no need to by a ticket in advance.
  • The location is calm.

Points of attention

Entrance
  • The entrance is hard to find.
Vertical circulation
  • The stair steps are not contrasting.
Exposition
  • No adapted guided visits are organised.
  • A significant part of the exhibition is presented in a classical way.
  • There is no easy to read support.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.