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Hôtel et Aparthôtel Alizé Mouscron

The hotel has 62 rooms, including 4 aparthotels and a room adapted for people with reduced mobility. 

Whether you're on a business trip or looking for a relaxing break with your partner or family, our rooms offer all the comforts you could wish for.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms:
- a private car park with two spaces reserved for PRMs
- a ticket office adapted for wheelchair users and equipped with an induction loop for the hearing impaired. Lines have also been installed to help the visually impaired find their way around.
- an adapted toilet on the ground floor
- a dining room with a raised table to allow wheelchair users to sit comfortably
- round tables for people who use sign language
- an adapted room on the ground floor, equipped with an adapted shower and toilet, and a flashing light connected to the fire system. The various pieces of equipment are between 80 and 110 cm high, 

Staff have been trained to welcome guests with special needs and procedures have been put in place to provide the best possible assistance to guests who need it.

Strong points

Staff
  • A reference person is present to accompany the persons with special needs.
  • There is staff available to direct and guide.
  • The staff has received training for the reception of persons with special needs.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms:
- a private car park with two spaces reserved for PRMs
- two accessible entrances: the main entrance and the entrance via the car park
- a ticket office adapted for wheelchair users.
- an adapted toilet on the ground floor
- a dining room with a raised table to allow wheelchair users to sit comfortably
- an adapted room on the ground floor, equipped with a shower and an adapted toilet, with the various facilities at a height of between 80 and 110 cm, 

In addition, staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • The staff sees the persons who arrive and can offer assistance.
  • The entrance device is easy to use.
Home
  • The payment device is easy to use.
  • There is a mobile payment device.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The width of the pathways is sufficient.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
Dining room
  • Some tables allow a correct positioning in a wheelchair.
  • The width of circulations is sufficient.
  • Service is provided at the table by the staff.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
  • There is a sufficiently large adapted room.
  • A switch and a socket are accessible from the bed.
  • The adapted room has a private adapted shower room.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms:
- a private car park with two spaces reserved for PRMs
- seat near reception
- an adapted toilet on the ground floor
- an adapted room on the ground floor, equipped with a shower and an adapted toilet.

Staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • There is at least 1 parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
  • The main entrance is accessible.
Home
  • Seats are available near the reception.
Horizontal circulation
  • The width of the hallways is sufficient.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
Room
  • There is a sufficiently big room on the ground floor.
  • The height of the bed is at least 48 cm.
  • The room has a private shower room with an adapted toilet.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms, and lines have been installed to enable visually impaired people to find their way around the hotel.

Staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Access road from the street
  • Guide-lines and tactile tiles facilitate circulation.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
Home
  • The reception is located in front of the entrance.
Horizontal circulation
  • Guide-lines facilitate circulation.
  • The dangerous objects in the pathway are secured.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The room number is embossed on the door.
  • The staff is available to show the room and its equipment.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms, and lines have been installed to enable visually impaired people to find their way around the hotel.

Staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Access road from the street
  • Guide-lines facilitate circulation.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
Home
  • A reference person is present to accompany the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
  • The room number is in a colour contrasting with its environment.
  • The staff is available to guide to the room.

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms:
- a counter equipped with an induction loop for the hearing impaired. 
- round tables for people who use sign language
- an adapted room on the ground floor, equipped with a flashing light linked to the fire system.

Staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • There is a doorbell near the door.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
  • The institution can be contacted by email.
  • The staff has received training for the reception of deaf persons.
  • The premises are easy to understand.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
Light
  • The lighting is sufficient and allows lip reading.
Dining room
  • There are round or oval tables for X persons.
Room
  • The staff is available to show the room and its equipment.
  • There is at least one room equipped with adapted fire alarm system and doorbell (light or vibration).

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms:
- a counter equipped with an induction loop for the hearing impaired. 
- round tables for people who use sign language
- an adapted room on the ground floor, equipped with a flashing light linked to the fire system.

Staff have received training in welcoming customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is located in a quiet environment.
  • There is an induction loop in the reception.
  • The reception is easy to find and close to the entrance.
Vertical circulation
  • The floors of the building are well marked.
Light
  • The lighting is sufficient and allows lip reading.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
Room
  • The staff is available to show the room and its equipment.
  • There is at least one room equipped with adapted fire alarm system and doorbell (light or vibration).
  • There is at least one room equipped with an adapted fire alarm system (light or vibration).

The hotel is located in Mouscron, in the centre of the town.

It is a small hotel with 62 rooms and good signage. The location is quiet and safe.

Staff have been trained to welcome guests with special needs and procedures have been put in place to provide the best possible assistance to guests who need it.

Strong points

Entrance
  • The entrance is easy to find.
  • There is a doorbell near the door.
  • The entrance device us easy to find and use.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.
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