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Hôtel et Aparthôtel Casteau Resort Mons

The Hôtel We Care Casteau is a 4-star hotel located in Casteau, Belgium. It is part of the We Care Hotels group, which has more than 250 rooms and aparthotels in France and Belgium. The hotel is located in a quiet area, just a short drive from Mons and Brussels. It offers a variety of facilities, including a restaurant, bar, spa and fitness centre.

Hotel located in Casteau, accessible to people with reduced mobility :

The hotel offers a warm and accessible welcome. With 58 comfortable rooms, the hotel is committed to offering a pleasant stay to all its guests, including those with reduced mobility.

Optimum accessibility for all :

  • Private car park : A private car park is available, with two spaces reserved for people with reduced mobility (PRM).
  • Accessible reception : The reception desk is wheelchair accessible and equipped with an induction loop for the hearing impaired. Tactile lines have also been installed to guide the visually impaired.
  • Accessible toilets : An adapted toilet is available on the ground floor to meet the needs of people with reduced mobility.
  • Inclusive restaurant : The restaurant has a raised table so that people in wheelchairs can sit comfortably. Round tables are also provided to facilitate communication for sign language users.
  • Adapted room : A room specially designed for people with reduced mobility is located on the ground floor. It is equipped with an adapted shower and toilet, a flashing light connected to the fire system, and all the equipment is positioned between 80 and 110 cm high for optimum accessibility.

Attentive staff and dedicated procedures :

Concerned about the well-being of all its guests, the hotel has trained its staff to welcome guests with special needs. Procedures have been put in place to provide the best possible support for guests with special needs, guaranteeing a serene and pleasant stay for all.

Strong points

Staff
  • A reference person is present to accompany the persons with special needs.
  • There is staff available to direct and guide.
  • The staff has received training for the reception of persons with special needs.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

This is a small hotel with 58 rooms. It has :
- a private car park with two spaces reserved for PRMs.
- an accessible main entrance.
- a ticket office adapted for wheelchair users.
- an adapted toilet on the ground floor.
- a dining room with a raised table for wheelchair users.
- an adapted bedroom on the ground floor. This is equipped with an adapted shower and toilet. The various facilities are between 80 and 110 cm high.

In addition, staff have received training in how to deal with customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
Horizontal circulation
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • All the transit areas are sufficiently large.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
Dining room
  • Some tables allow a correct positioning in a wheelchair.
  • The width of circulations is sufficient.
  • The buffet allows self-service.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
  • There is a sufficiently large adapted room.
  • A switch and a socket are accessible from the bed.
  • The adapted room has a private shower room with an adapted toilet.

This is a small hotel with 58 rooms. It has :
- a private car park with two spaces reserved for PRMs.
- a seat near reception.
- an adapted toilet on the ground floor.
- an adapted room on the ground floor. This is equipped with an adapted shower and toilet.

Staff have been trained to welcome customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
  • The main entrance is accessible.
Home
  • Seats are available near the reception.
Horizontal circulation
  • Circulation is easy everywhere.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
Room
  • The room has a private shower room with an adapted toilet.

Points of attention

Room
  • There is no sufficiently big room.

This is a small hotel with 58 rooms. Lines have been installed to enable visually impaired guests to find their way around the hotel.

Staff have been trained to welcome guests with special needs, and procedures have been put in place to provide the best possible assistance to guests who need it.

Strong points

Access road from the car park
  • The dangerous objects in the pathway are secured.
  • Circulation is free from obstacles.
Access road from the street
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • Guide lines in relief facilitate circulation to the reception.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is in a quiet environment.
  • The reception is located in the logical continuation of the pathway.
Horizontal circulation
  • The dangerous objects in the pathway are secured.
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The room number is embossed on the door.
  • The staff is available to show the room and its equipment.

This is a small hotel with 58 rooms. Lines have been installed to enable visually impaired guests to find their way around the hotel.

Staff have been trained to welcome guests with special needs, and procedures have been put in place to provide the best possible assistance to guests who need it.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • There are no obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • A reference person is present to accompany the persons with special needs.
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • Guide lines in relief facilitate circulation to the reception.
Horizontal circulation
  • Circulation is free from obstacles.
  • The dangerous objects in the pathway are secured.
  • Circulation is free from obstacles.
Vertical circulation
  • The stair steps are contrasting.
  • The staircases are equipped with at least one secure handrail.
Room
  • The room door contrasts with its environment.
  • The room number is in a colour contrasting with its environment.
  • The staff is available to show the room and its equipment.

This is a small hotel with 58 rooms. It has :
- a ticket office equipped with an induction loop for the hearing impaired.
- round tables for people who use sign language.
- an adapted room on the ground floor. This is equipped with a flashing light which is connected to the fire system.

Staff have been trained to welcome customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • There is a doorbell near the door.
  • The staff sees the persons who arrive and can offer assistance.
  • The rates are displayed next to the door.
Home
  • The reception is open, well lit and allows lip reading.
  • The institution can be contacted in writing: text or email.
  • The institution can be contacted by text.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Dining room
  • There are round or oval tables for X persons.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.
  • There is at least one room equipped with adapted fire alarm system and doorbell (light or vibration).

This is a small hotel with 58 rooms. It has :
- a ticket office equipped with an induction loop for the hearing impaired.
- round tables for people who use sign language.
- an adapted room on the ground floor. This is equipped with a flashing light which is connected to the fire system.

Staff have been trained to welcome customers with special needs, and procedures have been put in place to provide the best possible assistance to customers who need it.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • There is a doorbell near the door.
  • The staff sees the persons who arrive and can offer assistance.
  • The rates are displayed next to the door.
Home
  • The reception is located in a quiet environment.
  • There is an induction loop in the reception.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
  • The rates are displayed in the reception.
  • The premises are easy to understand.
Magnetic induction loop
  • An mobile induction loop is available upon request.
Light
  • The lighting is sufficient and allows lip reading.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.
  • There are several rooms equipped with an adapted fire alarm system (light or vibration).

This is a small hotel with 58 rooms. It has good signage. The area is quiet and safe.

Staff have been trained to welcome guests with special needs, and procedures have been put in place to provide the best possible assistance to guests who need it.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • There is a doorbell near the door.
  • The entrance device us easy to find and use.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Horizontal circulation
  • The location is calm.
  • The location is well lit.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
  • The location is well lit.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.
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