the information portal on accessibility

Hôtel Naxhelet

Simplicité et authenticité, histoire et design forgent l’ambiance de nos 33 chambres, et de nos 2 suites aménagées dans l’ancienne chapelle du domaine. Nous avons privilégié les matériaux de notre pays comme le marbre du Hainaut et le chêne des Ardennes, les tissus chaleureux et le mobilier confortable et contemporain.

Dès l’entrée dans l’espace hôtel, couleurs et matières s’harmonisent pour offrir un accueil cosy, auréolé de ses 4 étoiles supérieur. Décorées avec goût, tout en subtilité, toutes les chambres offrent une vue sur la campagne ou sur le practice, avec l’horizon en point de mire. Un accès au wellness est compris dans le prix de la chambre pendant la durée du séjour. Profitez de ce havre de ressourcement lorsque vos réunions d’affaires se prolongent.

En 2019, l’hôtel Naxhelet a été désigné 20ème meilleur hôtel de Belgique.

Simplicity and authenticity, history and design shape the atmosphere of our 28 rooms and 5 suites including 2 located in the old 17th century chapel of the castle. We focus on the materials of our country such as Hainaut marble and Ardennes oak, the warm fabrics and comfortable contemporary furniture.

Upon entering the hotel, colors and materials are aligned to provide a cosy area, crowned with its 4-star superior. Tastefully and subtlety decorated, all rooms offer a view either on the countryside or on the driving range, with the horizon in focus. The access to the spa is included in the room rate during the entire stay. Enjoy the healing haven after a busy day or simply at the end of your business week.

In 2019, Naxhelet was awarded 20th best hotel in Belgium.*

 

Strong points

Staff
  • A reference person is present to welcome and accompany the persons with special needs.

Points of attention

Safety
  • The location is complex and the signage is insufficient for orientation.

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • There is no step to negotiate.
Entrance
  • The building is easy to identify.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • There is a mobile payment device.
  • A reference person is present to welcome and accompany the persons with special needs.
Horizontal circulation
  • The steps can be bypassed by a well-indicated alternative pathway.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • The passage width of the doors measures at least 85 cm.
Vertical circulation
  • A sufficiently large lift serves all the floors open to the public.
  • The lift can be used in autonomy.
Adapted sanitary
  • The adapted toilet is easy to find.
  • The passage width of the door measures at least 85 cm.
Dining room
  • The width of circulations is sufficient.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The passage width of the door measures at least 85 cm.
Room
  • There is a sufficiently large adapted room.
  • The adapted room has a private adapted shower room.
  • The passage width of the door measures at least 85 cm.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • The sink is accessible and it is easy to use.
  • There is an adapted toilet and it is easy to use.

Points of attention

Access road from the car park
  • The floor is hardly passable in some places.
  • There is at least one ramp that is difficult to negotiate.
Home
  • The counter is too high.
Horizontal circulation
  • The floor is hardly passable in some places.
Adapted sanitary
  • There is an adapted toilet, but it is difficult to use.
  • The space around the toilet seat is too small.
Dining room
  • No table allows a correct positioning in a wheelchair.
  • The door is heavy.
  • The tables have a central leg that may impede a correct positioning in a wheelchair.
Room
  • The access to the adapted room is not easy.
  • The bed is too high (higher than 53 cm).
  • There is a level difference between the room and the shower room.
  • The door is heavy.

Strong points

Parking
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
  • There is no step to negotiate.
Entrance
  • There is a doorbell at the entrance that allows asking for help.
  • The building is easy to identify.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • Seats are available near the reception.
  • A reference person is present to welcome and accompany the persons with special needs.
Horizontal circulation
  • The steps can be bypassed by a well-indicated alternative pathway.
  • Circulation is easy almost everywhere.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • The passage width of the doors measures at least 85 cm.
Vertical circulation
  • A lift serves all the floors open to the public.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.
  • The passage width of the door measures at least 85 cm.
Dining room
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The width of circulations is sufficient.
  • There is no step to negotiate.
  • The passage width of the door measures at least 85 cm.
Room
  • There is a sufficiently big room and it is accessible by lift.
  • The height of the bed is at least 48 cm.
  • The room has a private adapted shower room.
  • The passage width of the door measures at least 85 cm.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • There is a toilet with grab bars and it is easy to use.

Points of attention

Parking
  • The reserved parking spaces are located further than 50 metres from the entrance.
Access road from the car park
  • There are no seats along the pathway.
  • The floor is hardly passable in some places.
  • There is at least one ramp that is difficult to negotiate.
Horizontal circulation
  • The floor is hardly passable in some places.
Room
  • There is a level difference between the room and the shower room.
  • The door is heavy.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
Home
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
  • A reference person is present to welcome and accompany the persons with special needs.
Vertical circulation
  • A lift serves all the floors open to the public.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.

Points of attention

Entrance
  • The entrance is hard to find.
Horizontal circulation
  • There are dangerous objects in the pathway.
  • The location is complex and there is no adapted map available.
Vertical circulation
  • The staircases include a non-secure handrail.
  • The staircases are not secured by warning tiles at their top.
Dining room
  • The catering is buffet-style.

Strong points

Access road from the car park
  • There are no obstacles.
Entrance
  • The opening of the door is automatic.
  • There is a doorbell at the entrance that allows asking for help.
Home
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in front of the entrance.
  • The reception is located in the logical continuation of the pathway.
Vertical circulation
  • A lift serves all the floors.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
  • The room door contrasts with its environment.
  • The staff is available to show the room and its equipment.

Points of attention

Entrance
  • The entrance is hard to find.
  • There is at least one non secure glass door.
Horizontal circulation
  • Some glass walls in the pathway are not secured by a contrasting visual marking.
  • There is a blinding lighting through the floor in a part of the pathway.
  • The location is complex and there is no adapted map available.
Vertical circulation
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
  • The signage is not adapted and does not make it possible to orient oneself easily.
Dining room
  • The catering is buffet-style.

Strong points

Entrance
  • The building is easy to find.
  • The entrance device us easy to find and use.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • A reference person is present to welcome and accompany the persons with special needs.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is free and available anywhere in the building.
Vertical circulation
  • There is a visual display of the floors in the lift.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Home
  • There is no staff member practicing sign language.
  • The signage is not adapted and does not make it possible to orient oneself easily.
Light
  • Badly lit areas make lip reading difficult.
Adapted sanitary
  • It is impossible to see whether a toilet is occupied or free.
Dining room
  • There is no round or oval table for X persons.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).
  • There no room equipped with an adapted doorbell (light or vibration).

Strong points

Entrance
  • The building is easy to find.
  • The entrance device us easy to find and use.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • A reference person is present to welcome and accompany the persons with special needs.
Vertical circulation
  • There is a visual display of the floors in the lift.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Magnetic induction loop
  • There is no mobile induction loop.
Light
  • Badly lit areas make lip reading difficult .
Adapted sanitary
  • It is impossible to see whether a toilet is occupied or free.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).

Strong points

Entrance
  • The staff sees the persons who arrive and can offer assistance.
Home
  • It is possible to pay in cash (coins and notes).
  • A reference person is present to welcome and accompany the persons with special needs.
Vertical circulation
  • There is an visual announcement in the lift.
  • A reference person is present to welcome and accompany the persons with special needs.
Horizontal circulation
  • The location is calm.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The catering is buffet-style.
  • The location is calm.
  • The location is well lit.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.

Points of attention

Entrance
  • The entrance is hard to find.
  • The signage is not adapted and does not make it possible to orient oneself easily.
Vertical circulation
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.