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Hôtel Van der Valk Verviers - Partie Hôtel

Site comprising a hotel, restaurant and wellness area. Each function is assessed separately in a separate sheet.

This sheet concerns the hotel and restaurant for the "breakfast" part. The restaurant and wellness area are in other files.

The hotel has 100 rooms, including 2 rooms for people with reduced mobility, 40 superior duplex rooms, 9 junior suites with Jacuzzi and 5 spacious business suites with whirlpool bath.

The restaurant is also analysed in terms of breakfast.

Strong points

Staff
  • A reference person is present to welcome and accompany the persons with special needs.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
  • The function of the space is displayed on each door.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Additional comments:

Lift: the free passage of the lift door is 91cm. The cabin is 139 cm by 110 cm. However, the call button is too high to be used independently (111 cm to the axis).

Bedroom WC: the room is a good size, but the toilet bowl is centred in the room, so there is no transfer area to the left or right. The washbasin is in the shower room.

Shared WC: The toilet is 55cm high.

The bed is 55cm high.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is a step of 2 cm maximum to negotiate but it is bevelled.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is a step of 2 cm maximum to negotiate but it is bevelled.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Horizontal circulation
  • The steps can be bypassed by a well-indicated alternative pathway.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • All the transit areas are sufficiently large.
Vertical circulation
  • There is a lift.
  • A sufficiently large lift serves all the floors open to the public.
  • The passage width of the door measures at least 85 cm.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
Dining room
  • The width of circulations is sufficient.
  • The buffet allows self-service.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • A wheeled sideboard is available for service.
Room
  • There is a sufficiently large adapted room and its arrangement is comfortable.
  • A switch and a socket are accessible from the bed.
  • The adapted room has a private shower room with an adapted toilet.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • The sink is accessible and it is easy to use.
  • There is an adapted toilet and it is easy to use.
  • The adapted toilet is located outside of the shower room.

Points of attention

Home
  • Help is needed to use the payment device.
  • The counter is too high.
Vertical circulation
  • The depth of the lift car is between 130 and 140 cm.
Adapted sanitary
  • The use of the sink is difficult.
Dining room
  • No table allows a correct positioning in a wheelchair.
  • The tables do not allow a correct positioning in a wheelchair.
Room
  • The bed is too high (higher than 53 cm).
  • There is a thick carpeting.
Shower room
  • The space around the toilet is too small.

A few additions:

The stairs have handrails on both sides but these do not protrude.

The lift door has a clear passage of 91cm.

The communal toilet is located on level -1. The toilet bowl is 55cm high, with grab rails on either side.

 

Breakfast is buffet style, but staff are available to help.

 

In the bedroom, the shower room has a walk-in shower with a seat and 2 fold-down grab rails. The toilet is separate. It has a fold-down grab rail. But the fixed grab rail on the wall is too far away. It is 86cm from the centreline of the toilet bowl.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • There is at least 1 parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • Seats are available near the reception.
Horizontal circulation
  • There are a few steps, equipped with a handrail, to negotiate.
  • The steps can be bypassed by a well-indicated alternative pathway.
  • Circulation is easy everywhere.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • All the transit areas are sufficiently large.
Vertical circulation
  • The staircases are equipped with handrails on both sides.
  • There is a lift.
  • A lift serves all the floors open to the public.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.
Dining room
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The width of circulations is sufficient.
Room
  • There are several sufficiently big rooms and they are accessible by lift.
  • The height of the bed is at least 48 cm.
  • The room has a private shower room with an adapted toilet.
  • The room has a private adapted shower room.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • The adapted toilet is located outside of the shower room.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
Access road from the street
  • There are no seats along the pathway.
Horizontal circulation
  • There are no seats along the pathway.

A few additions:

Access from the street is quite long and you have to cross the entire car park.

The stairs have handrails on both sides but these do not protrude. There are no paving stones at the top.

The lift has no voice synthesis.

 

Breakfast is buffet style, but staff are available to help.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
  • The location is structured in a simple and intuitive way.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.
Vertical circulation
  • A lift serves all the floors open to the public.
  • The staircases have at least one handrail.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The room number is embossed on the door.
  • The staff is available to guide to the room.
  • The staff is available to show the room and its equipment.

Points of attention

Horizontal circulation
  • There are no guide-lines in the large pathways.
Vertical circulation
  • The staircases are not secured by warning tiles at their top.
  • The staircases are not secure.
Dining room
  • The catering is buffet-style.

A few additions:

Access from the street is quite long and you have to cross the entire car park.

The stairs have handrails on both sides but these do not protrude. There are no podotactile tiles at the top of the stairs, nor are there any contrasting treads. But the lighting is adequate.

The lift does not have voice synthesis, but the position of the call button is instinctive and the buttons are raised (not Braille).

 

Breakfast is buffet style, but staff are available to help.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • There are no obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in front of the entrance.
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
Horizontal circulation
  • Circulation is free from obstacles.
  • The glass walls and doors are secured by a contrasting visual marking.
  • The furniture contrasts with its environment.
  • The contrast between the floor and the walls facilitates circulation.
Vertical circulation
  • A lift serves all the floors.
  • The lift can be used in autonomy or staff is available to help.
  • The lighting is sufficient and continuous in the staircases.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
  • The room door contrasts with its environment.
  • The room number is in a colour contrasting with its environment.
  • The staff is available to guide to the room.
  • The staff is available to show the room and its equipment.

Points of attention

Horizontal circulation
  • There are no guide-lines in contrasting colour facilitating circulation.
Vertical circulation
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
  • The staircases are not secure.
Dining room
  • The catering is buffet-style.

A few additions:

Barrier for access to car park. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The lift does not display the floor number or a contact number for sending an SMS in the event of a breakdown.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Wireless
  • Wi-Fi is free and available anywhere in the building.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Home
  • The rates are not displayed in the reception.
Vertical circulation
  • It is difficult to know on which floor one is.
Room
  • There no room equipped with an adapted doorbell (light or vibration).

A few additions:

Barrier for access to car park. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The lift does not display the floor number or a contact number for sending an SMS in the event of a breakdown.

The restaurant does not have a pictorial or simplified menu, but staff are available.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Entrance
  • There is no doorbell.
Home
  • The rates are not displayed in the reception.
Magnetic induction loop
  • There is no mobile induction loop.
Vertical circulation
  • It is difficult to know on which floor one is.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).

A few additions:

Barrier for access to car park. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The staircase has no contrasting treads, but the lighting is sufficient. The handrails are on either side but do not protrude.

The lift has no floor display, contact number or voice synthesis.

The signage is intuitive. It is wall-mounted or flag-shaped.

Breakfast is buffet style in the restaurant and staff are available to explain.

Translated with www.DeepL.com/Translator (free version)

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Vertical circulation
  • The lift is easy to use or staff is available to help.
  • The lighting is sufficient and continuous in the staircases.
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
  • It is possible to pay in cash (coins and notes).
  • The location is calm.
  • The location is well lit.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Theater/Cinema
  • The lighting is sufficient and continuous during the arrival et exit.
Room
  • The staff is available to show the room and its equipment.
  • It is easy to recognise the door of one‘s room (image, colour, number).

Points of attention

Entrance
  • There is no doorbell.
Vertical circulation
  • It is difficult to know on which floor one is.
  • There is no audio or visual announcement in the lift.
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
  • The staircases are not secure.
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