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Hôtel Van der Valk Verviers - Partie Wellness

Site comprising a hotel, restaurant and wellness area. Each function is assessed separately in a separate sheet.

This sheet concerns the wellness area. The hotel and restaurant are in other files.

A wellness and fitness centre is available to hotel guests and outside guests upon reservation of a treatment.  It includes a sauna, a hamman, a fitness room and an outdoor swimming pool (open only from late April to late September).

The centre and its disabled facilities are located on level -1, accessible by stairs or lift. 

The swimming pool is located on a level between the ground floor and -1, accessible only by stairs.

Strong points

Staff
  • A reference person is present to welcome and accompany the persons with special needs.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Safety
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
  • The function of the space is displayed on each door.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Field of analysis
  • The hotel has not been analysed.
  • The restaurant has not been analysed.

Additional comments:

Lift: the clear passage of the lift door is 91cm. The cabin is 139 cm by 110 cm. However, the call button is too high to be used independently (111 cm to the axis).

Shared WC: The toilet is 55cm high.

A shower is available in the adapted toilet. Despite the accessible toilet, the shower is not: no seat, no grab rails, no transfer area, no rotation area.

Most of the wellness area is not wheelchair accessible. Free passageways and rotation areas are available. However, the following functions are not accessible: ticket office, changing rooms, shower, massage rooms, sauna, steam room and swimming pool. The swimming pool does not have a launching system.

Possibility of in-room massage if the hotel is booked.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is a step of 2 cm maximum to negotiate but it is bevelled.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is a step of 2 cm maximum to negotiate but it is bevelled.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • The main entrance is accessible.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Horizontal circulation
  • The steps can be bypassed by a well-indicated alternative pathway.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • All the transit areas are sufficiently large.
Vertical circulation
  • There is a lift.
  • A sufficiently large lift serves all the floors open to the public.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
Dining room
  • The width of circulations is sufficient.
  • Service is provided at the table by the staff.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • A wheeled sideboard is available for service.
Shower room
  • The shower is a walk-in shower.
  • There is an adapted toilet and it is easy to use.

Points of attention

Home
  • Help is needed to use the payment device.
  • The counter is too high.
Vertical circulation
  • The depth of the lift car measures less than 130 cm.
  • The passage width of the door measures between 80 and 85 cm.
Adapted sanitary
  • The use of the sink is difficult.
Dining room
  • No table allows a correct positioning in a wheelchair.
  • The tables do not allow a correct positioning in a wheelchair.
Shower room
  • There is no adapted shower room.
  • The shower room is not properly equipped.
  • The use of the sink is difficult.
Changing room
  • There is no adapted locker room.

A few additions:

The stairs have handrails on both sides but these do not protrude.

The lift door has a clear passage of 91cm.

The communal toilet is on level -1. The toilet bowl is 55cm high, with grab rails on both sides.

 

The shower in the wellness area is located in the adapted washroom, but has no seat or grab bar.

The changing room is not adapted.

The swimming pool does not have a launching system, nor a handrail for its staircase.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • There is at least 1 parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
  • The main entrance is accessible.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • Seats are available near the reception.
Horizontal circulation
  • There are a few steps, equipped with a handrail, to negotiate.
  • The steps can be bypassed by a well-indicated alternative pathway.
  • Circulation is easy everywhere.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • The width of the pathways is sufficient.
  • All the transit areas are sufficiently large.
Vertical circulation
  • The staircases are equipped with handrails on both sides.
  • There is a lift.
  • A lift serves all the floors open to the public.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.
Shower room
  • The shower is a walk-in shower.
  • There is a toilet with grab bars and it is easy to use.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
Access road from the street
  • There are no seats along the pathway.
Horizontal circulation
  • There are no seats along the pathway.

A few additions:

Access from the street is quite long and you have to cross the entire car park.

The stairs have handrails on both sides but these do not protrude. There are no paving stones at the top.

The lift has no voice synthesis.

 

Wellness area :

The dog can wait in the room if it is included in the stay.

No podotactile guidance around the pool or in the indoor area. No handrails to access the pool.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in the logical continuation of the pathway.
  • The location is structured in a simple and intuitive way.
Horizontal circulation
  • Circulation is free from obstacles.
  • The location is structured in a simple and intuitive way.
Vertical circulation
  • A lift serves all the floors open to the public.
  • The staircases have at least one handrail.

Points of attention

Horizontal circulation
  • There are no guide-lines in the large pathways.
Vertical circulation
  • The staircases are not secured by warning tiles at their top.
  • The staircases are not secure.

A few additions:

Access from the street is quite long and you have to cross the entire car park.

The stairs have handrails on both sides but these do not protrude. There are no podotactile tiles at the top of the stairs, nor are there any contrasting treads. But the lighting is adequate.

The lift does not have voice synthesis, but the position of the call button is instinctive and the buttons are raised (not Braille).

 

Wellness area without floor contrast. No contrasting markings around the pool. No handrail to access the pool.

Staff available for treatment.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • There are no obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • A reference person is present to welcome the persons with special needs.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is located in front of the entrance.
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
Horizontal circulation
  • Circulation is free from obstacles.
  • The glass walls and doors are secured by a contrasting visual marking.
  • The furniture contrasts with its environment.
  • The contrast between the floor and the walls facilitates circulation.
Vertical circulation
  • A lift serves all the floors.
  • The lift can be used in autonomy or staff is available to help.
  • The lighting is sufficient and continuous in the staircases.

Points of attention

Horizontal circulation
  • There are no guide-lines in contrasting colour facilitating circulation.
Vertical circulation
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
  • The staircases are not secure.

A few additions:

Car park access barrier. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The lift does not display the floor number or a contact number for sending an SMS in the event of a breakdown.

Wellness area: the changing room is open, so there is no lock or staff present when treatments are being given. No staff training for the pool. The area lacks signage.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Wireless
  • Wi-Fi is free and available anywhere in the building.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Dining room
  • The lighting is sufficient and allows lip reading.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Home
  • The rates are not displayed in the reception.
Vertical circulation
  • It is difficult to know on which floor one is.

A few additions:

Car park access barrier. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The lift does not display the floor number or a contact number for sending an SMS in the event of a breakdown.

Wellness area: the changing room is open, so there is no lock or staff present when treatments are being given. No staff training for the pool. The area lacks signage.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
  • The premises are easy to understand.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Entrance
  • There is no doorbell.
Home
  • The rates are not displayed in the reception.
Magnetic induction loop
  • There is no mobile induction loop.
Vertical circulation
  • It is difficult to know on which floor one is.

A few additions:

Car park access barrier. Automatic opening for entry. To exit, ask at reception for a ticket with a barcode to be presented to a machine to open the barrier.

Vertical circulation:

The floor number is not very visible, but only 3 floors and sufficient lighting.

The staircase has no contrasting treads, but the lighting is sufficient. The handrails are on either side but do not protrude.

The lift has no floor display, contact number or voice synthesis.

The signage is intuitive. It is wall-mounted or flag-shaped.

Wellness area: the changing room is open, so there is no lock or staff present when treatment is being given. Staff are not trained to use the pool, and there is no handrail to access it. The area lacks signage.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • It is possible to pay in cash (coins and notes).
Vertical circulation
  • The lift is easy to use or staff is available to help.
  • The lighting is sufficient and continuous in the staircases.
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.

Points of attention

Entrance
  • There is no doorbell.
Vertical circulation
  • It is difficult to know on which floor one is.
  • There is no audio or visual announcement in the lift.
  • The stair steps are not contrasting.
  • The staircases include a non-secure handrail.
  • The staircases are not secure.
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