Maison du Tourisme du Pays de Bastogne

The Maison du Tourisme du Pays de Bastogne promotes tourism in the communes of Bastogne, Bertogne and Sainte-Ode. A land of nature and memory, the region offers a wealth of cultural, historical, religious, folkloric and natural attractions.

Throughout the year, the Maison du Tourisme works with its three Syndicats d'Initiative to organize a wide range of events and activities in the area. The Maison du Tourisme team is happy to welcome you 7 days a week to their pavilion, located on Place McAuliffe in Bastogne : a pavilion shared with the Syndicat d'Initiative de Bastogne.

Strong points

Staff

A reference person is present to welcome and accompany the persons with special needs.

Safety

The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Parking

It is possible to drop a person off near the entrance.

Identification

The building is easy to find.

There are 3 PRM parking spaces just in front of the entrance.
Elevator cabin dimensions : 108cm x 140cm.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.

Strong points

Parking

There is at least 1 reserved parking space less than 100 metres from the entrance.
The reserved parking spaces are properly indicated.
The reserved parking spaces are sufficiently big and horizontal.
It is possible to drop a person off near the entrance.

Access road from the car park

All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.
The floor is hard.

Access road from the street

All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.
The floor is hard.

Entrance

The building is easy to identify.
The entrance is easy to identify.
The main entrance is accessible.
There is no step in the entrance.
The staff sees the persons who arrive and can offer assistance.
The entrance device is easy to use.
The passage width of the doors measures at least 85 cm.
The door can be crossed in autonomy.

Home

The payment device is easy to use.
There is a mobile payment device.
The free space in front of the counter is sufficiently big.
The counter is at the correct height.

Horizontal circulation

The floor is hard.
The floor is regular and free of obstacles.
The width of the hallways is sufficient.
All the transit areas are sufficiently large.

Vertical circulation

There is a lift.
A sufficiently large lift serves all the floors open to the public.
The lift can be used in autonomy.
The passage width of the door measures at least 85 cm.

Adapted sanitary

The adapted toilet is easy to find.
An adapted toilet is available, well signalled and easy to use.
There is an accessible sink in the adapted toilet.
The passage width of the door measures at least 85 cm.

There are 3 PRM parking spaces just outside the entrance.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.

Strong points

Parking

There is at least 1 reserved parking space less than 50 metres from the entrance.
The reserved parking spaces are properly indicated.
The reserved parking spaces are sufficiently big and horizontal.
It is possible to drop a person off near the entrance.

Access road from the car park

There are seats along the pathway.
All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.
The floor is hard.

Access road from the street

There are seats along the pathway.
All the transit areas are sufficiently large.
The floor is regular and free of obstacles.
The floor is hard.

Entrance

The entrance is easy to identify.
The staff sees the persons who arrive and can offer assistance.
The building is easy to identify.
The main entrance is accessible.
There is no step in the entrance.
The passage width of the doors measures at least 85 cm.
The door can be crossed in autonomy.

Home

Seats are available near the reception.

Horizontal circulation

Circulation is easy everywhere.
The floor is regular.
The width of the hallways is sufficient.
All the transit areas are sufficiently large.
There are seats along the pathway.

Vertical circulation

There is a lift.
A lift serves all the floors open to the public.
There is a grab bar in the lift.
The passage width of the door measures at least 85 cm.

Adapted sanitary

There is a toilet with grab bars and it is easy to use.
There is a sink in the adapted toilet.
The adapted toilet is easy to find.
The passage width of the doors measures at least 85 cm.
The door can be crossed in autonomy.

Points of attention

Vertical circulation

There is a handrail on one side of the staircases only.

An adapted information table (city tour) is located outside : with relief, Braille and QR-code.
There are 3 PRM parking spaces just outside the entrance.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.

Strong points

Access road from the car park

Circulation is free from obstacles.

Access road from the street

Circulation is free from obstacles.

Guide dog

Assistance dogs are accepted.

Entrance

The entrance is easy to identify.
The entrance is located in the logical continuation of the pathway.
The staff sees the persons who arrive and can offer assistance .

Home

The reception is located in front of the entrance.
The reception is in a quiet environment.
The reception has no glass partition.
The staff sees the persons coming into the building and can assist them.
The reception is in a quiet environment.
The reception is located in the logical continuation of the pathway.
The location is structured in a simple and intuitive way.

Horizontal circulation

Circulation is free from obstacles.

Vertical circulation

A lift serves all the floors open to the public.
The staircases have at least one handrail.
The staircases are secured by warning tiles.

An adapted information table (city tour) is located outside : with relief, Braille and contrast + QR-code.
There are 3 PMR parking spaces just outside the entrance.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.

Strong points

Access road from the car park

Natural or artificial guide-lines facilitate circulation.
There is contrast.

Access road from the street

Circulation is free from obstacles.

Entrance

The entrance is easy to identify.
The entrance is located in the logical continuation of the pathway.
The staff sees the persons who arrive and can offer assistance.
The access device is easy to use.

Home

A reference person is present to welcome the persons with special needs.
The staff sees the persons coming into the building and can assist them.
The reception is located in front of the entrance.
The reception is located in the logical continuation of the pathway.
The reception is in a quiet environment.

Horizontal circulation

Circulation is free from obstacles.
The glass walls and doors are secured by a contrasting visual marking.
The furniture contrasts with its environment.
The contrast between the floor and the walls facilitates circulation.

Vertical circulation

A lift serves all the floors.
The lift can be used in autonomy or staff is available to help.
The lighting is sufficient and continuous in the staircases.
The stair steps are contrasting.
The staircases are equipped with at least one secure handrail.

An adapted information table (city tour) is located outside : with numbers, the complete tour is shown as a map.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.
There's a brochure in FALC.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The entrance device us easy to find and use.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
There is a video presentation in sign language.
The auditory information is backed up visually.
The premises are easy to understand.

Wireless

It is possible to connect to the mobile networks, 3G or 4G.
Wi-Fi is available in this room.

Vertical circulation

There is a visual display of the floors in the lift.

Light

The lighting is sufficient and allows lip reading.

Adapted sanitary

It is possible to see whether a toilet is occupied or free.
The toilets are easy to find.

An adapted information table (city tour) is located outside : with numbers, the complete tour is shown as a map.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.
There's a brochure in FALC.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The entrance device us easy to find and use.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is located in a quiet environment.
There is an induction loop in the reception.
The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
The auditory information is backed up visually.
The premises are easy to understand.

Vertical circulation

There is a visual display of the floors in the lift.

Light

The lighting is sufficient and allows lip reading.

Adapted sanitary

It is possible to see whether a toilet is occupied or free.

An adapted information table (city circuit) is located outside : with numbers, the complete circuit is represented in plan form, with relief and color.
The elevator gives access to the PRM WC in the basement and to a temporary exhibition room on level +1.
There's a brochure in FALC.