Maison du Tourisme des Hautes Fagnes – Cantons de l’Est

The Maison du Tourisme des Hautes Fagnes - Cantons de l'Est is part of the network of Maisons du Tourisme in the Walloon Region and has the task of welcoming and providing information to tourists who come to the Cantons de l'Est.

The Maison du Tourisme des Hautes Fagnes - Cantons de l'Est is located in the centre of Malmédy on the Place Ablert 1er in the immediate vicinity of the parking area. Here you will find all the information you need for all tourist activities in a comfortable, relaxed and connected space, also for the use of people with special needs.

This area is open from Monday to Sunday from 15/04 to 15/09, as well as during school holidays. However, from 16/09 to 14/04, it is closed on Mondays and Tuesdays. Detailed opening times are shown on the website and are also displayed on the main and alternative entrance doors.

Access is possible via 2 entrances. The main entrance is on the street and is accessible via a step, the alternative entrance is accessible via a ramp and has a call for help button.

A lot of information and activities can also be found on their website.

The main entrance door is a swing door that opens outwards with a step (threshold height +/- 8 cm).

The alternative entrance door is also a swing door opening outwards, accessible via a ramp, and has a call for help button.

The space for temporary exhibitions/activities in the basement is not included in the certification.

The basement is only accessible via the staircase with an electric stairlift (seat). There is no lift.

Strong points

Staff

There is staff available to help negotiate obstacles.
There is staff available to direct and guide.

Safety

The signage makes it possible to find the way and orient oneself easily.
The structure of the location is simple and makes it possible to find the way and orient oneself easily.

Parking

It is possible to drop a person off near the entrance.

Identification

The building is easy to find.

Possibility of a drop-off point in the immediate vicinity of the alternative entrance.

The main entrance door is a swing door that opens outwards with a step (threshold height +/- 8 cm).

The alternative entrance door is also a swing door opening outwards, accessible via a ramp, and has a call for help button.

Staff see people arriving at the main entrance but not at the alternative entrance (but there is a call for help button).

The reception area has a low counter.

The space for temporary exhibitions/activities in the basement is not included in the certification.

The basement is only accessible via the stairs. There is no lift.

Strong points

Parking

There is at least 1 reserved parking space less than 100 metres from the entrance.
The reserved parking spaces are properly indicated.
The reserved parking spaces are sufficiently big and horizontal.
It is possible to drop a person off near the entrance.

Access road from the car park

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.

Access road from the street

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.

Entrance

The building is easy to identify.
The entrance is easy to identify.
The main entrance is not accessible, but there is a clearly indicated alternative entrance.
The alternative entrance is permanently open.
There is a doorbell at the entrance that allows asking for help.

Home

The payment device is easy to use.
The free space in front of the counter is sufficiently big.
The counter is at the correct height.

Horizontal circulation

The floor is regular and free of obstacles.
Most of the transit areas are sufficiently large.

Points of attention

Entrance

There is a step in the entrance.

Possibility of a drop-off point in the immediate vicinity of the main entrance or the alternative entrance.

The main entrance door is a swing door that opens outwards with a step (threshold height +/- 8 cm).

The alternative entrance door is also a swing door that opens outwards, accessible via a ramp, and has a call for help button.

The space for temporary exhibitions/activities in the basement is not included in the certification.

The basement is only accessible via the staircase with an electric stairlift (seat). There is no lift.

Strong points

Parking

There is at least 1 reserved parking space less than 50 metres from the entrance.
The reserved parking spaces are properly indicated.
The reserved parking spaces are sufficiently big and horizontal.
It is possible to drop a person off near the entrance.

Access road from the car park

All the transit areas are sufficiently large.
There is no step to negotiate.
The floor is regular and free of obstacles.

Access road from the street

All the transit areas are sufficiently large.
The floor is regular and free of obstacles.

Entrance

The entrance is easy to identify.
The staff sees the persons who arrive and can offer assistance.
The building is easy to identify.
There is a step lower than 18 cm in the entrance.
The alternative entrance is permanently open.

Home

Seats are available near the reception.

Horizontal circulation

Circulation is easy everywhere.
The floor is regular and free of obstacles.
The width of the pathways is sufficient.

Points of attention

Access road from the car park

There are no seats along the pathway.

The space for temporary exhibitions/activities in the basement is not included in the certification.

Strong points

Access road from the car park

Circulation is free from obstacles.

Access road from the street

Guide-lines facilitate circulation .
Circulation is free from obstacles.

Guide dog

Assistance dogs are accepted.

Entrance

The entrance is easy to identify.
The entrance is located in the logical continuation of the pathway.
The staff sees the persons who arrive and can offer assistance .

Home

The reception is located in front of the entrance.
The reception is in a quiet environment.
The staff sees the persons coming into the building and can assist them.
The reception is located in the logical continuation of the pathway.
The location is structured in a simple and intuitive way.

Horizontal circulation

The dangerous objects in the pathway are secured.
Circulation is free from obstacles.
The location is structured in a simple and intuitive way.

Points of attention

Access road from the car park

The pedestrian crossings are not secured by tactile tiles.

Access road from the street

The pedestrian crossings are not secured by tactile tiles.

The space for temporary exhibitions/activities in the basement is not included in the certification.

The glass walls (between inside and outside) are visually secured by the position of the furniture along the glass.

Strong points

Access road from the car park

Natural or artificial guide-lines facilitate circulation.

Access road from the street

Circulation is free from obstacles.

Entrance

The entrance is easy to identify.
The entrance is located in the logical continuation of the pathway.
The staff sees the persons who arrive and can offer assistance.

Home

The staff sees the persons coming into the building and can assist them.
The reception is located in the logical continuation of the pathway.
The reception is in a quiet environment.

Horizontal circulation

Circulation is free from obstacles.
The furniture contrasts with its environment.

Points of attention

Access road from the car park

The pedestrian crossings are not secured by tactile tiles.

Access road from the street

The pedestrian crossings are not secured by tactile tiles.

Horizontal circulation

The glass walls and doors are not secured by a contrasting visual marking.

The space for temporary exhibitions/activities in the basement is not included in the certification.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
The premises are easy to understand.

Wireless

It is possible to connect to the mobile networks, 3G or 4G.
Wi-Fi is free and available anywhere in the building.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Home

There is no staff member practicing sign language.
There is no information available in sign language.

The space for temporary exhibitions/activities in the basement is not included in the certification.

Strong points

Parking

The car park is freely accessible.

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is located in a quiet environment.
The reception is open, well lit and allows lip reading.
The reception is easy to find and close to the entrance.
The institution can be contacted by email.
The premises are easy to understand.

Light

The lighting is sufficient and allows lip reading.

Points of attention

Magnetic induction loop

There is no mobile induction loop.

The structure of the place is simple.

Constant presence of staff at the reception to provide assistance.

The space for temporary exhibitions/activities in the basement is not included in the certification.

Strong points

Entrance

The entrance is easy to find.
The building is easy to find.
The staff sees the persons who arrive and can offer assistance.
The opening hours are displayed next to the door.

Home

The reception is calm.
The reception is easy to find and close to the entrance.
It is possible to pay in cash (coins and notes).
The structure of the location is simple and makes it possible to find the way and orient oneself easily.
There is staff available to help negotiate obstacles.
There is staff available to direct and guide.