Brussels City Museum
The museum is located on the Grand Place, in the historic heart of the city, and is better known as the King's House.
The Musée de la Ville de Bruxelles is a museum dedicated to the heritage and history of the city of Brussels and its urban development from its origins to the present day. The collection includes paintings, altarpieces, tapestries, models, porcelain, sculptures, city maps, archaeological finds and more. On the top floor, you can also discover the original statue of Manneken-Pis.
Since 2000, the museum, like the rest of the Grand Place, has been a UNESCO World Heritage Site.
- In general
- in wheelchair An information sheet is available for the accessibility of people in wheelchair
- walking with difficulties An information sheet is available for the accessibility of people walking with difficulties
- blind Accessible with a occasionnal help for people blind
- visualy impaired An information sheet is available for the accessibility of people visualy impaired
- deaf Independently accessible to people deaf
- hard of hearing Independently accessible to people hard of hearing
- with difficulty understanding Accessible with a occasionnal help for people with difficulty understanding
In general
The museum organises specially adapted tours for special audiences. Further information is available on the website (https://www.brusselscitymuseum.brussels/fr/votre-visite/vous-etes/pmr).
Strong points
Staff
- An reference person is available upon prior request.
- There is staff available to direct and guide.
Points of attention
Identification
- The building is hard to find.
People in weelchair
The museum is accessible only by stairs. It is not accessible to wheelchair users, as there is no means of access.
Points of attention
Access road from the street
- There are several steps to negotiate.
- The floor is hardly passable.
Entrance
- The building is hard to identify.
- There are steps in the entrance.
Vertical circulation
- There is no lift.
People walking with difficulties
The museum is located on the Grand-Place in Brussels, not accessible by car, and is surrounded by old cobblestones.
The entrance to the museum is only accessible by stairs.
The interior of the museum is spread over 3 levels. These are accessible via long flights of stairs with handrails that are not suitable for people with walking difficulties.
Strong points
Entrance
- The staff sees the persons who arrive and can offer assistance.
- The opening of the door is automatic.
Horizontal circulation
- Circulation is easy everywhere.
Exposition
- The majority of the content of the exhibition is accessible.
Points of attention
Access road from the street
- There are not enough seats along the pathway.
- There are more than 6 steps to negotiate.
- There are a few steps, with no handrail, to negotiate.
- The floor is hardly passable.
Entrance
- The entrance is hard to identify.
Home
- There are no seats near the reception.
Vertical circulation
- There is a handrail on one side of the staircases only.
- There is no lift.
Adapted sanitary
- There is no adapted toilet.
Exposition
- There are not enough seats.
Personnes aveugles
The museum offers adapted tours subject to prior booking
Strong points
Guide dog
- Assistance dogs are accepted.
Home
- The reception is located in front of the entrance.
- The reception is in a quiet environment.
- The staff sees the persons coming into the building and can assist them.
Exposition
- Adapted guided tours are organised upon reservation.
Points of attention
Access road from the street
- There are no guide-lines.
Entrance
- The entrance is hard to find.
Horizontal circulation
- There are dangerous objects in the pathway.
Vertical circulation
- There is no lift.
- The staircases are not secure.
Exposition
- Only a small part of the exhibition content is adapted (touch, smell, hearing).
- There is no audio description.
Personnes malvoyantes
We advise you to book visits adapted for the visually impaired (subject to prior reservation).
There are reflections on the display cases that protect some of the works on show => Caution, risk of bumping into something.
Some of the elements used to secure the works are not visible and contrasted => Caution, risk of bumping into something, risk of falling.
The text explaining the works is in small print, but an audio guide is available for some works
Strong points
Home
- The staff sees the persons coming into the building and can assist them.
- The reception is located in the logical continuation of the pathway.
Exposition
- Adapted guided tours are organised upon reservation.
Points of attention
Access road from the street
- There are no guide-lines.
Entrance
- There is no device allowing the identification of the entrance.
Horizontal circulation
- The lack of contrast between the furniture and its environment makes it difficult to circulate.
Vertical circulation
- There is no lift.
- The staircases are not secure.
- The floor numbers are not clearly indicated at each landing.
Exposition
- The written explanations are hard to read.
- An audio-guide is available, but does not adapt itself automatically to the visitor‘s progress.
Personnes sourdes
The museum offers adapted tours in sign language, subject to prior booking. A summary of the visit is available in the form of a video capsule. Further information is available on the museum's website (https://www.brusselscitymuseum.brussels/fr/votre-visite/vous-etes/pmr).
The lighting in some rooms may not be sufficient for lip-reading.
Strong points
Entrance
- The staff sees the persons who arrive and can offer assistance.
- The opening hours are displayed next to the door.
Home
- The institution can be contacted by email.
- A member of the staff practices sign language.
- The rates are displayed in the reception.
- The premises are easy to understand.
- A person speaking sign language is available upon prior request.
Wireless
- Wi-Fi is free and available anywhere in the building.
Light
- The lighting is sufficient and allows lip reading.
Exposition
- The displayed content is mainly visual.
- A visit in Belgian French sign language is available upon prior request.
- The lighting is sufficient and allows lip reading.
Points of attention
Entrance
- The building is hard to find.
Adapted sanitary
- The toilets are hard to find.
Personnes malentendantes
The lighting in some rooms may not be sufficient for lip-reading.
Strong points
Entrance
- The opening hours are displayed next to the door.
Home
- The reception is located in a quiet environment.
- There is an induction loop in the reception.
- The institution can be contacted by email.
- The rates are displayed in the reception.
- The premises are easy to understand.
Light
- The lighting is sufficient and allows lip reading.
Exposition
- The environment is calm.
- An adapted visit is available upon prior request .
- The displayed content is mainly visual.
- An audio-guide with adjustable volume is available.
Points of attention
Entrance
- The building is hard to find.
Vertical circulation
- It is difficult to know on which floor one is.
Adapted sanitary
- It is impossible to see whether a toilet is occupied or free.
Personnes avec difficultés de compréhension
We recommend that you book the adapted tours (subject to prior reservation).
Strong points
Home
- The reception is calm.
Vertical circulation
- The lighting is sufficient and continuous in the staircases.
Horizontal circulation
- The location is calm and well lit.
Exposition
- An adapted visit is available upon prior request.
Points of attention
Entrance
- The building is hard to find.
Vertical circulation
- It is difficult to know on which floor one is.
- The stair steps are not contrasting.
- The staircases include a non-secure handrail.
- The staircases are not secure.
Adapted sanitary
- The toilets are hard to find.