Welcome to Access-i

Office du Tourisme de Jalhay

Jalhay's tourist office is housed in the Maison Vicariale: the former parish vicar's house was built in the 19th century on the ruins of the old covered market (community house) destroyed by fire in 1825.

Jalhay lies at the gateway to the Hautes Fagnes and its wild moors.

There are many walks in the fens, forests and villages, on foot, on horseback, by bike or mountain bike, following our streams through the valleys of the Hoëgne, Statte and Sawe.

There is a wide range of tourist accommodation, including self-catering cottages, farmhouse cottages, furnished holiday accommodation, bed and breakfast, hotels and campsites.

Jalhay is a gourmet town, with restaurants and brasseries serving local dishes such as cabbage, Jalhay black pudding and game dishes in autumn.

The reception area is on the left as you enter the building.

The back room is used for temporary exhibitions. 

The public toilets are outside and open according to Tourist Office opening hours: 9am-7pm. 

The staff have no particular training but are very helpful.

Strong points

Staff
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Safety
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

The access lane is accessible, but the entrance door has a clear passage of only 83cm (straight access).

The corridor is 101cm wide, but turning areas are available at changes of direction.

The reception desk is accessible, with an adapted part and a rotation area.

The exhibition room is accessible to wheelchair users, but has not been assessed as these are temporary exhibitions. 

The PRM toilets are accessible via a ramp secured by 2 double handrails. There is a clear passage width and internal and external rotation areas.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • There is at least 1 parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
Home
  • The payment device is easy to use.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • Some tables allow a correct positioning in a wheelchair.
  • The lighting is sufficient.
  • The signage makes it possible to find the way and orient oneself easily.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Horizontal circulation
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The ramp is secured on the void side.
  • The lighting is sufficient.
Adapted sanitary
  • The adapted toilet is easy to find.
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
  • The sink is accessible and it is easy to use.

The access path is accessible. The low walls along it can be used for sitting down. 

The entrance door has a clear passage of only 83cm (straight access).

Seating is available opposite the reception desk.

Seating is also available in the exhibition room, but this has not been assessed as these are temporary exhibitions. 

The PRM toilets are accessible via a ramp secured by 2 double handrails.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • There is at least 1 parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • Most of the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Access road from the street
  • Most of the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
  • The floor is hard.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
Home
  • Seats are available near the reception.
  • There is staff available to help negotiate obstacles.
Wainting room
  • There are seats.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy almost everywhere.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • Most of the transit areas are sufficiently large.
  • There are seats along the pathway.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
  • The adapted toilet is easy to find.

The space is simple and intuitive. The staff are not trained but are very willing to help. 

The toilets are located outside and are accessible via a ramp secured by 2 double handrails.

Strong points

Access road from the car park
  • Guide-lines facilitate circulation.
  • Circulation is free from obstacles.
Access road from the street
  • Guide-lines facilitate circulation .
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • The reception is in a quiet environment.
  • The reception is located in the logical continuation of the pathway.
  • The location is structured in a simple and intuitive way.
Horizontal circulation
  • Guide-lines facilitate circulation.
  • The dangerous objects in the pathway are secured.
  • The location is structured in a simple and intuitive way.
Vertical circulation
  • The staircases are secured by warning tiles.

The space is simple and intuitive. The staff are not trained but are very willing to help. 

The toilets are located outside and are accessible via a ramp secured by 2 double handrails.

Strong points

Access road from the car park
  • Natural or artificial guide-lines facilitate circulation.
  • There are no obstacles.
  • There is contrast.
  • The lighting is sufficient.
Access road from the street
  • Guide-lines facilitate circulation.
  • Circulation is free from obstacles.
  • The path contrasts with its environment.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The staff sees the persons who arrive and can offer assistance.
  • The lighting is sufficient and continuous.
  • The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Home
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
  • The lighting is sufficient and continuous.
Horizontal circulation
  • Circulation is free from obstacles.
  • Circulation is free from obstacles.
  • The furniture contrasts with its environment.
  • The lighting is sufficient and continuous.

The space is simple and intuitive. The staff are not trained but are very willing to help. 

The toilets are located outside and are accessible via a ramp secured by 2 double handrails.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
  • The premises are easy to understand.
  • The lighting is sufficient and continuous.
Wireless
  • Wi-Fi is available upon request.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.

The space is simple and intuitive. The staff are not trained but are very willing to help. 

The toilets are located outside and are accessible via a ramp secured by 2 double handrails.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
Light
  • The lighting is sufficient and allows lip reading.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.

The space is simple and intuitive. The staff are not trained but are very willing to help. 

The toilets are located outside and are accessible via a ramp secured by 2 double handrails.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The lighting is sufficient.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
Horizontal circulation
  • The location is calm and well lit.
Adapted sanitary
  • The toilets are easy to find.
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