Royal Uccle Sport
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For information, this audit was carried out during the day with natural lighting. We cannot therefore guarantee the quality of the artificial lighting or ensure that the lighting conditions are adequate for safe movement around the site in the car parks, access roads and paths around the grounds.
Identification:
The building is architecturally easy to find, well served by public transport and easily accessible by car.
Public transport: - Bus 50: Uccle sport stop - Tram 32, 82 and 97: Neerstalle stop.
Car: Ring West BXL ->exit n°18 (Drogenbos) ->to Brussels ->at the traffic lights turn left
->follow the road.
The club offers lessons, courses and rentals:For tennis: 10 clay courts and 4 indoor synthetic courts.
For padel: 1 clay court and 2 state-of-the-art grass courts.
For hockey: 2 grass courts.
Parking:The site has 2 free car parks, 75 m from the entrance to the secretariat:
To the right of the entrance is the members' car park, with no space reserved for people with special needs.
To the left is the visitors' car park with 6 reserved spaces marked vertically and on the ground but on a soft surface.
Access from the car park to the site, access to the grounds and the building:
From the car parks, there is direct access to the different pitches via the pathways around the pitches. From the member car parks, the pathway takes the form of an access ramp with a gentle slope not secured by a handrail and a wheelbarrow, the remainder of the pathways offer easy circulation on non-floating surfaces, on the same level and with a width of +- 1.5m but without a rest area. Access to the grounds is on one level.
Entering:
During the secretariat's opening hours, entry is via a double door without handles, but which is always open and passable by all people with special needs.
Tuesday 9am-6pm
Wednesday 12:00-19:00
Thursday 9am-6pm
Friday 12:00-19:00
Saturday 9am-3pm
Closed on Sundays and Mondays.
There are no facilities at the entrance to announce oneself or to ask for help at the entrance of the site in case the secretariat is closed.Outside of opening hours, the entrance is only via the terrace of the club house via a staircase with non-contrasting wooden steps which can be slippery and which is not secured by paving stones.
During the opening hours of the secretariat, the reception is on the secretariat level. Access to the indoor courts, changing rooms and toilets is on the same level and under continuous lighting. The club house is accessed by a staircase with a wooden staircase that is not secured by paving stones and has non-contrasting wooden steps. The latter is poorly lit.
Signage:
There is no signage at the entrance to the site indicating which car parks to use to access the spaces reserved for people with special needs.
There is no signage on the grounds but the layout of the site is easy to understand.
Inside the buildings, it is visible and legible to all. However for the lift, the pictogram is not placed in a good place.
Facilities:
Sanitary facilities:
There is a signposted adapted toilet, but the equipment is poorly positioned, so it does not offer the comfort of use.
The changing rooms are not adapted, they are on the same level and have fixed benches with hooks at 1.60m. There is insufficient lighting.
The showers are not adapted, they are on the same level.
All the doors are contrasted and their opening widths allow all people with special needs to pass through them.
No alarm with flashing light.
No wifi access and no induction loop.
There is an adapted lift and wheelchair users can use it.
Cafeteria:
The cafeteria and the terrace are level on a non-floating surface, which may be slippery depending on the season for the terrace. The tables are accessible by wheelchair, circulation is easy between the furniture and the lighting is continuous.
This place has a rest area with a cosy atmosphere and a view of the indoor tennis courts that is accessible to wheelchair users. The lighting in this area is not continuous and creates backlighting.
Miscellaneous :
The staff are not trained to receive people with special needs but are very willing and helpful. They are available to help the customer to sit at the table, choose, serve and pay whatever the situation.
(DeepL Translation)
- In general
- in wheelchair An information sheet is available for the accessibility of people in wheelchair
- walking with difficulties An information sheet is available for the accessibility of people walking with difficulties
- blind An information sheet is available for the accessibility of people blind
- visualy impaired An information sheet is available for the accessibility of people visualy impaired
- deaf An information sheet is available for the accessibility of people deaf
- hard of hearing Accessible with a occasionnal help for people hard of hearing
- with difficulty understanding An information sheet is available for the accessibility of people with difficulty understanding
In general
Strong points
Staff
- There is staff available to help negotiate obstacles.
- There is staff available to direct and guide.
Safety
- The function of the space is displayed on each door.
Identification
- The building is easy to find.
Points of attention
Staff
- There is no reference person to welcome and accompany the persons with special needs.
Safety
- The signage is insufficient for orientation.
- There is no adapted plan of the premises.
- There is no specific map available (indicating the accessible pathways and equipment).
People in weelchair
Strong points
Parking
- There is at least 1 reserved parking space less than 100 metres from the entrance.
- The reserved parking spaces are properly indicated.
- The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
- All the transit areas are sufficiently large.
- The floor is regular and free of obstacles.
- The floor is hard.
Entrance
- The building is easy to identify.
- The entrance is easy to identify.
- The main entrance is accessible.
- There is no step in the entrance.
- The alternative entrance is permanently open.
- The staff sees the persons who arrive and can offer assistance.
- The passage width of the doors measures at least 85 cm.
- The signage makes it possible to find the way and orient oneself easily.
Home
- The free space in front of the counter is sufficiently big.
- The passage width of the doors measures at least 85 cm.
Horizontal circulation
- There is no step to negotiate.
- The floor is hard.
- The floor is regular and free of obstacles.
- The width of the hallways is sufficient.
- The width of the pathways is sufficient.
- All the transit areas are sufficiently large.
- The passage width of the doors measures at least 85 cm.
Vertical circulation
- There is a lift.
- A sufficiently large lift serves all the floors open to the public.
- The lift can be used in autonomy.
Adapted sanitary
- The adapted toilet is easy to find.
- There is an accessible sink in the adapted toilet.
- The sink is accessible and it is easy to use.
- The passage width of the doors measures at least 85 cm.
- The lighting is sufficient.
- The signage makes it possible to find the way and orient oneself easily.
Dining room
- All the tables allow a correct positioning in a wheelchair.
- The width of circulations is sufficient.
- Service is provided at the table by the staff.
- The staff is available to help people sit at a table, choose, serve themselves, pay...
Shower room
- The shower is a walk-in shower.
Points of attention
Parking
- The surface of the parking space is not adapted.
Access road from the street
- Some transit areas are too narrow.
- There is a step to negotiate.
- The floor is hardly passable in some places.
Entrance
- There are several entrances and they are not all accessible.
- There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
- The counter is too high.
Vertical circulation
- The width of the lift door is between 80 and 85 cm.
- The depth of the lift car is between 130 and 140 cm.
- The lighting is not sufficient.
- The signage is insufficient for orientation.
Adapted sanitary
- There is an adapted toilet, but it is difficult to use.
Shower room
- There is no adapted shower room.
- There is no sink.
- There is no adapted toilet.
Changing room
- There is no adapted locker room.
People walking with difficulties
Strong points
Parking
- There is at least 1 reserved parking space less than 100 metres from the entrance.
- The reserved parking spaces are properly indicated.
- The reserved parking spaces are sufficiently big and horizontal.
Access road from the car park
- All the transit areas are sufficiently large.
- There is no step to negotiate.
- The floor is regular and free of obstacles.
- The floor is hard.
Access road from the street
- The floor is hard.
Entrance
- The entrance is easy to identify.
- The staff sees the persons who arrive and can offer assistance.
- The building is easy to identify.
- The main entrance is accessible.
- There is no step in the entrance.
- The alternative entrance is permanently open.
- The passage width of the doors measures at least 85 cm.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Horizontal circulation
- There is no step to negotiate.
- Circulation is easy everywhere.
- The floor is hard.
- The floor is regular and free of obstacles.
- The width of the hallways is sufficient.
- The width of the pathways is sufficient.
- All the transit areas are sufficiently large.
- The passage width of the doors measures at least 85 cm.
Vertical circulation
- There is a lift.
- A lift serves all the floors open to the public.
- There is a grab bar in the lift.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Adapted sanitary
- There is a sink in the adapted toilet.
- The adapted toilet is easy to find.
- The passage width of the doors measures at least 85 cm.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Dining room
- The staff is available to help people sit at a table, choose, serve themselves, pay...
- The width of circulations is sufficient.
- Service is provided at the table by the staff.
- There is no step to negotiate.
- The passage width of the doors measures at least 85 cm.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Shower room
- The shower is a walk-in shower.
- The adapted toilet is located outside of the shower room.
- The passage width of the door measures at least 85 cm.
- The signage makes it possible to find the way and orient oneself easily.
Points of attention
Parking
- The surface of the parking space is not ideal.
Access road from the car park
- There are no seats along the pathway.
Access road from the street
- There are no seats along the pathway.
- Some transit areas are too narrow.
- There are a few steps, with no handrail, to negotiate.
- The floor is hardly passable in some places.
- The access path towards the alternative entrance is badly signalled.
Entrance
- There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
- There are several entrances and they are not all accessible.
Home
- There are no seats near the reception.
Horizontal circulation
- There are no seats along the pathway.
- The ramp is not equipped with a handrail.
Vertical circulation
- There is a handrail on one side of the staircases only.
- The staircases are not secure.
- The width of the lift door is between 80 and 85 cm.
- The lighting is not sufficient.
- The signage is not adapted and does not make it possible to orient oneself easily.
Shower room
- The shower room is not properly equipped.
Personnes aveugles
Strong points
Access road from the street
- The pedestrian crossings are secured by tactile tiles.
Entrance
- The staff sees the persons who arrive and can offer assistance .
- The doors can be easily crossed in autonomy.
Home
- The reception is in a quiet environment.
- The staff sees the persons coming into the building and can assist them.
- The reception is located in the logical continuation of the pathway.
- The location is structured in a simple and intuitive way.
Horizontal circulation
- The location is structured in a simple and intuitive way.
Vertical circulation
- A lift serves all the floors open to the public.
Dining room
- The staff is available to help people : sit at a table, choose, serve themselves, pay...
- The service is at the table.
Points of attention
Access road from the car park
- There are no guide-lines in the large pathways.
- The staircases are not secured.
- There is a non-secured ramp in the pathway.
Access road from the street
- The car park must be crossed in order to reach the entrance.
Entrance
- There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
- The visual information is not backed up by a voice announcement.
- There is no reference person to welcome and accompany the persons with special needs.
Horizontal circulation
- There are no guide-lines in the large pathways.
- There are dangerous objects in the pathway.
Vertical circulation
- The staircases include a non-secure handrail.
- The staircases are not secured by warning tiles at their top.
- The staircases are not secure.
Personnes malvoyantes
Strong points
Access road from the car park
- Natural or artificial guide-lines facilitate circulation.
- There is contrast.
Access road from the street
- Guide-lines facilitate circulation.
- The pedestrian crossings are secured by tactile tiles.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Entrance
- The entrance is easy to identify.
- The entrance is located in the logical continuation of the pathway.
- The staff sees the persons who arrive and can offer assistance.
- The door contrasts with its environment.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Home
- The staff sees the persons coming into the building and can assist them.
- The reception is located in the logical continuation of the pathway.
- The reception is in a quiet environment.
- The door contrasts with its environment.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Horizontal circulation
- The contrast between the floor and the walls facilitates circulation.
- The doors contrast with their environment.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Vertical circulation
- A lift serves all the floors.
- The lift can be used in autonomy or staff is available to help.
- The doors contrast with their environment.
- The lighting is sufficient and continuous.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Dining room
- The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
- The service is at the table.
- The lighting is sufficient and continuous.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Points of attention
Access road from the car park
- The staircases are not secured.
- The ramp is not secured on the void side.
Access road from the street
- There are dangerous objects in the pathway.
Entrance
- There is no doorbell at the entrance and the staff does not see the persons wanting to enter.
Home
- There is no reference person to welcome and accompany the persons with special needs.
- Reflections or backlighting can impair vision.
- The visual information is not backed up by a voice announcement.
- There is no reference person to welcome and accompany the persons with special needs.
Horizontal circulation
- There are dangerous objects in the pathway.
- Some glass walls in the pathway are not secured by a contrasting visual marking.
- There are no guide-lines in contrasting colour facilitating circulation.
Vertical circulation
- The lighting is not sufficient in the staircases.
- The stair steps are not contrasting.
- The staircases include a non-secure handrail.
- The staircases are not secure.
Dining room
- The menus and cards are hard to read.
- The stair steps are not lighted.
Personnes sourdes
Strong points
Parking
- The car park is freely accessible.
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The staff sees the persons who arrive and can offer assistance.
- The opening hours are displayed next to the door.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Home
- The reception is easy to find and close to the entrance.
- The institution can be contacted in writing: text or email.
- The premises are easy to understand.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Light
- The lighting is sufficient and allows lip reading.
Adapted sanitary
- It is possible to see whether a toilet is occupied or free.
- The toilets are easy to find.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Dining room
- The lighting is sufficient and allows lip reading.
- The lighting is sufficient and continuous.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Points of attention
Entrance
- There is no doorbell.
Home
- The reception has a glass partition or is badly lit and does not allow lip reading.
- There is no staff member practicing sign language.
- There is no information available in sign language.
- The auditory information is backed up visually.
- There is no reference person to welcome and accompany the persons with special needs.
Dining room
- There is no round or oval table for X persons.
- The menus and cards are presented in a classical fashion.
Personnes malentendantes
Strong points
Parking
- The car park is freely accessible.
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The staff sees the persons who arrive and can offer assistance.
- The opening hours are displayed next to the door.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Home
- The reception is located in a quiet environment.
- The reception is easy to find and close to the entrance.
- The institution can be contacted in writing: text or email.
- The premises are easy to understand.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Light
- The lighting is sufficient and allows lip reading.
Adapted sanitary
- It is possible to see whether a toilet is occupied or free.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Dining room
- The lighting is sufficient and allows lip reading.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Points of attention
Entrance
- There is no doorbell.
Home
- The counter has a glass partition and there is no induction loop.
- The counter has a glass partition and there is no sound amplification.
- The counter has a glass partition or is badly lit and does not allow lip reading.
- The auditory information is not backed up visually.
- There is no reference person to welcome and accompany the persons with special needs.
Magnetic induction loop
- There is no mobile induction loop.
Dining room
- Depending on attendance, there can be a lot of noise.
Personnes avec difficultés de compréhension
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The staff sees the persons who arrive and can offer assistance.
- The opening hours are displayed next to the door.
- The signage makes it possible to find the way and orient oneself easily.
Home
- The reception is easy to find and close to the entrance.
- A priority access is possible.
- The signage makes it possible to find the way and orient oneself easily.
Vertical circulation
- The lift is easy to use or staff is available to help.
- There is an audio announcement in the lift.
- The signage makes it possible to find the way and orient oneself easily.
Horizontal circulation
- The location is calm and well lit.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Adapted sanitary
- The toilets are easy to find.
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
Dining room
- The lighting is sufficient and allows lip reading.
- It is possible to pay in cash (coins and notes).
- The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
- The lighting is sufficient and continuous.
- The signage makes it possible to find the way and orient oneself easily.
- The structure of the location is simple and makes it possible to find the way and orient oneself easily.
Points of attention
Entrance
- There is no doorbell.
Home
- Sometimes, the reception is very noisy.
- There is no reference person to welcome and accompany the persons with special needs.
Vertical circulation
- The lighting is not sufficient in the staircases.
- The stair steps are not contrasting.
- The staircases include a non-secure handrail.
- The staircases are not secure.
- The signage is not adapted and does not make it possible to orient oneself easily.
Dining room
- The menus and cards are presented in a classical fashion.
- The location is noisy.