Silva Hôtel à Spa
Surplombant la vallée et le lac Warfaaz et niché au cœur des collines très boisées des Ardennes belges, le Silva Hotel Spa-Balmoral est une destination à part entière : un lieu d'escapade pour un week-end de sérénité, une oasis luxuriante avec spa ou un lieu pour vos réunions professionnelles mais néanmoins relaxant.
- In general
- in wheelchair An information sheet is available for the accessibility of people in wheelchair
- walking with difficulties An information sheet is available for the accessibility of people walking with difficulties
- blind An information sheet is available for the accessibility of people blind
- visualy impaired An information sheet is available for the accessibility of people visualy impaired
- deaf An information sheet is available for the accessibility of people deaf
- hard of hearing An information sheet is available for the accessibility of people hard of hearing
- with difficulty understanding Accessible with a occasionnal help for people with difficulty understanding
In general
Strong points
Staff
- An reference person is available upon prior request.
- There is staff available to direct and guide.
- The staff has received training for the reception of persons with special needs.
Points of attention
Safety
- The signage is not adapted and does not make it possible to orient oneself easily.
- There is no adapted plan of the premises.
People in weelchair
Strong points
Parking
- There is at least 1 reserved parking space less than 100 metres from the entrance.
Access road from the car park
- All the transit areas are sufficiently large.
- The floor is regular and free of obstacles.
Entrance
- The entrance is easy to identify.
- There is no step in the entrance.
- The opening of the door is automatic.
- The staff sees the persons who arrive and can offer assistance.
- The passage width of the doors measures at least 85 cm.
Home
- The free space in front of the counter is sufficiently big.
Horizontal circulation
- There is no step to negotiate.
- The width of the hallways is sufficient.
Vertical circulation
- There is a lift.
Dining room
- The width of circulations is sufficient.
- The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
- The adapted room has a private shower room with an adapted toilet.
Shower room
- The shower is a walk-in shower.
- The adapted toilet is located outside of the shower room.
Points of attention
Parking
- The reserved parking spaces are not properly indicated.
Home
- The payment device is difficult to use.
- The counter is too high.
Vertical circulation
- The width of the lift door measures less than 80 cm.
- The depth of the lift car measures less than 130 cm.
Adapted sanitary
- There is an adapted toilet, but it is difficult to use.
- The space around the toilet seat is too small.
Dining room
- No table allows a correct positioning in a wheelchair.
Room
- The suggested room is too small.
- The bed is too high (higher than 53 cm).
Shower room
- The shower room is not properly equipped.
People walking with difficulties
Strong points
Parking
- There is at least 1 reserved parking space less than 100 metres from the entrance.
Access road from the car park
- All the transit areas are sufficiently large.
- The floor is regular and free of obstacles.
Entrance
- The entrance is easy to identify.
- The staff sees the persons who arrive and can offer assistance.
- There is no step in the entrance.
- The opening of the door is automatic.
Home
- Seats are available near the reception.
- The reception is easy to find and close to the entrance.
Horizontal circulation
- There is no step to negotiate.
- The width of the hallways is sufficient.
- The passage width of the doors measures at least 85 cm.
Vertical circulation
- There is a lift.
Dining room
- The staff is available to help people sit at a table, choose, serve themselves, pay...
- The width of circulations is sufficient.
Room
- The height of the bed is at least 48 cm.
- The room has a private shower room with an adapted toilet.
Shower room
- The shower is a walk-in shower.
- The adapted toilet is located outside of the shower room.
Points of attention
Parking
- The reserved parking spaces are not properly indicated.
Vertical circulation
- The width of the lift door measures less than 80 cm.
Shower room
- The shower room is not properly equipped.
Personnes aveugles
Strong points
Access road from the car park
- Circulation is free from obstacles.
Guide dog
- Assistance dogs are accepted.
Entrance
- The opening of the door is automatic.
- The staff sees the persons who arrive and can offer assistance .
Home
- The reception is in a quiet environment.
- The reception has no glass partition.
- The reception is located in the logical continuation of the pathway.
Vertical circulation
- A lift serves all the floors open to the public.
- The staircases have at least one handrail.
Dining room
- The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
- The staff is available to guide to the room.
Points of attention
Horizontal circulation
- There are dangerous objects in the pathway.
- The pathway presents punctually a passage height of less than 2m.
Vertical circulation
- The staircases are not secured by warning tiles at their top.
Room
- The room number is not embossed on the door.
Personnes malvoyantes
Strong points
Access road from the car park
- There are no obstacles.
Entrance
- The entrance is easy to identify.
- The opening of the door is automatic.
- The staff sees the persons who arrive and can offer assistance.
Home
- The reception is located in the logical continuation of the pathway.
- The reception is in a quiet environment.
Vertical circulation
- A lift serves all the floors.
- The staircases are equipped with at least one secure handrail.
Dining room
- The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
- The room door contrasts with its environment.
- The staff is available to show the room and its equipment.
Points of attention
Horizontal circulation
- There are dangerous objects in the pathway.
- The pathway presents punctually a passage height of less than 2m.
- The doors do not contrast with their environment.
Vertical circulation
- The stair steps are not contrasting.
- The floor numbers are not clearly indicated at each landing.
Room
- The room number is not in a colour contrasting with its environment.
Personnes sourdes
Strong points
Parking
- The car park is freely accessible.
Entrance
- The entrance is easy to find.
- The building is easy to find.
Home
- The reception is open, well lit and allows lip reading.
- The reception is easy to find and close to the entrance.
- The institution can be contacted by email.
Wireless
- It is possible to connect to the mobile networks, 3G or 4G.
- Wi-Fi is free and available anywhere in the building.
Vertical circulation
- There is a visual display of the floors in the lift.
Adapted sanitary
- It is possible to see whether a toilet is occupied or free.
- The toilets are easy to find.
Dining room
- There are round or oval tables for X persons.
- The lighting is sufficient and allows lip reading.
- The catering is buffet-style.
Room
- The staff is available to show the room and its equipment.
Points of attention
Home
- There is no staff member practicing sign language.
Light
- Badly lit areas make lip reading difficult.
Room
- There is no room equipped with an adapted fire alarm system (light or vibration).
Personnes malentendantes
Strong points
Parking
- The car park is freely accessible.
Entrance
- The entrance is easy to find.
- The building is easy to find.
- The staff sees the persons who arrive and can offer assistance.
Home
- The reception is open, well lit and allows lip reading.
- The reception is easy to find and close to the entrance.
- The institution can be contacted by email.
Vertical circulation
- There is a visual display of the floors in the lift.
Adapted sanitary
- It is possible to see whether a toilet is occupied or free.
Dining room
- The environment is calm.
- The lighting is sufficient and allows lip reading.
- The catering is buffet-style.
Room
- The staff is available to show the room and its equipment.
Points of attention
Light
- Badly lit areas make lip reading difficult .
Room
- There is no room equipped with an adapted fire alarm system (light or vibration).
Personnes avec difficultés de compréhension
Strong points
Entrance
- The entrance is easy to find.
- The building is easy to find.
Home
- The reception is calm.
- The reception is easy to find and close to the entrance.
Vertical circulation
- The lift is easy to use or staff is available to help.
- There is an visual announcement in the lift.
- The staircases are equipped with at least one secure handrail.
Horizontal circulation
- The location is calm.
Adapted sanitary
- The toilets are easy to find.
Dining room
- The catering is buffet-style.
- The location is well lit.
- The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
- The staff is available to show the room and its equipment.
Points of attention
Vertical circulation
- The stair steps are not contrasting.