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Silva Hôtel à Spa

Surplombant la vallée et le lac Warfaaz et niché au cœur des collines très boisées des Ardennes belges, le Silva Hotel Spa-Balmoral est une destination à part entière : un lieu d'escapade pour un week-end de sérénité, une oasis luxuriante avec spa ou un lieu pour vos réunions professionnelles mais néanmoins relaxant.

Strong points

Staff
  • An reference person is available upon prior request.
  • There is staff available to direct and guide.
  • The staff has received training for the reception of persons with special needs.

Points of attention

Safety
  • The signage is not adapted and does not make it possible to orient oneself easily.
  • There is no adapted plan of the premises.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • There is no step in the entrance.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
  • The passage width of the doors measures at least 85 cm.
Home
  • The free space in front of the counter is sufficiently big.
Horizontal circulation
  • There is no step to negotiate.
  • The width of the hallways is sufficient.
Vertical circulation
  • There is a lift.
Dining room
  • The width of circulations is sufficient.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
  • The adapted room has a private shower room with an adapted toilet.
Shower room
  • The shower is a walk-in shower.
  • The adapted toilet is located outside of the shower room.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Home
  • The payment device is difficult to use.
  • The counter is too high.
Vertical circulation
  • The width of the lift door measures less than 80 cm.
  • The depth of the lift car measures less than 130 cm.
Adapted sanitary
  • There is an adapted toilet, but it is difficult to use.
  • The space around the toilet seat is too small.
Dining room
  • No table allows a correct positioning in a wheelchair.
Room
  • The suggested room is too small.
  • The bed is too high (higher than 53 cm).
Shower room
  • The shower room is not properly equipped.

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • There is no step in the entrance.
  • The opening of the door is automatic.
Home
  • Seats are available near the reception.
  • The reception is easy to find and close to the entrance.
Horizontal circulation
  • There is no step to negotiate.
  • The width of the hallways is sufficient.
  • The passage width of the doors measures at least 85 cm.
Vertical circulation
  • There is a lift.
Dining room
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The width of circulations is sufficient.
Room
  • The height of the bed is at least 48 cm.
  • The room has a private shower room with an adapted toilet.
Shower room
  • The shower is a walk-in shower.
  • The adapted toilet is located outside of the shower room.

Points of attention

Parking
  • The reserved parking spaces are not properly indicated.
Vertical circulation
  • The width of the lift door measures less than 80 cm.
Shower room
  • The shower room is not properly equipped.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The reception is located in the logical continuation of the pathway.
Vertical circulation
  • A lift serves all the floors open to the public.
  • The staircases have at least one handrail.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The staff is available to guide to the room.

Points of attention

Horizontal circulation
  • There are dangerous objects in the pathway.
  • The pathway presents punctually a passage height of less than 2m.
Vertical circulation
  • The staircases are not secured by warning tiles at their top.
Room
  • The room number is not embossed on the door.

Strong points

Access road from the car park
  • There are no obstacles.
Entrance
  • The entrance is easy to identify.
  • The opening of the door is automatic.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in the logical continuation of the pathway.
  • The reception is in a quiet environment.
Vertical circulation
  • A lift serves all the floors.
  • The staircases are equipped with at least one secure handrail.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
  • The room door contrasts with its environment.
  • The staff is available to show the room and its equipment.

Points of attention

Horizontal circulation
  • There are dangerous objects in the pathway.
  • The pathway presents punctually a passage height of less than 2m.
  • The doors do not contrast with their environment.
Vertical circulation
  • The stair steps are not contrasting.
  • The floor numbers are not clearly indicated at each landing.
Room
  • The room number is not in a colour contrasting with its environment.

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is free and available anywhere in the building.
Vertical circulation
  • There is a visual display of the floors in the lift.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
  • The toilets are easy to find.
Dining room
  • There are round or oval tables for X persons.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Home
  • There is no staff member practicing sign language.
Light
  • Badly lit areas make lip reading difficult.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).

Strong points

Parking
  • The car park is freely accessible.
Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted by email.
Vertical circulation
  • There is a visual display of the floors in the lift.
Adapted sanitary
  • It is possible to see whether a toilet is occupied or free.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
  • The catering is buffet-style.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Light
  • Badly lit areas make lip reading difficult .
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
Vertical circulation
  • The lift is easy to use or staff is available to help.
  • There is an visual announcement in the lift.
  • The staircases are equipped with at least one secure handrail.
Horizontal circulation
  • The location is calm.
Adapted sanitary
  • The toilets are easy to find.
Dining room
  • The catering is buffet-style.
  • The location is well lit.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Room
  • The staff is available to show the room and its equipment.

Points of attention

Vertical circulation
  • The stair steps are not contrasting.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.