Welcome to Access-i

The Hôtel

The Hotel Brussels is an emblematic establishment located in the heart of Brussels, on the Boulevard de Waterloo. This 94-metre skyscraper offers breathtaking panoramic views of the city, including from its elegantly appointed rooms, suites and meeting rooms.

The spacious rooms are equipped with modern conveniences such as comfortable beds, contemporary bathrooms and top-of-the-range amenities. The large picture windows allow guests to take full advantage of the spectacular view over Brussels. 

The hotel also features a spa, a gym and an upscale restaurant.

The hotel has two rooms adapted for disabled guests. All functions are accessible on the same level via lifts, but the lift from the underground car park to the ground floor is narrow (width 102 cm).

Staff are attentive and ready to help.

The gym is open to all. In addition to the machines, free weights are available to guests.

The spa includes various rooms (relaxation, sauna, showers). It is accessible on one level, but is not equipped to accommodate people with special needs.

The meeting rooms are accessible and modular.

Ambient lighting in the corridors is discontinuous (shadowy areas) and inadequate. There is little signage and it is difficult to read.

Strong points

Staff
  • There is staff available to help negotiate obstacles.
  • There is staff available to direct and guide.
Parking
  • It is possible to drop a person off near the entrance.
Identification
  • The building is easy to find.

Points of attention

Staff
  • There is no reference person to welcome and accompany the persons with special needs.
Safety
  • The signage is not adapted and does not make it possible to orient oneself easily.
  • The signage is insufficient for orientation.
  • The location is complex and it is difficult to understand its organisation.
  • The location is complex and the signage is insufficient for orientation.
  • There is no specific map available (indicating the accessible pathways and equipment).
  • It is difficult to distinguish the doors one from the other.

The hotel has two fully-equipped rooms suitable for people in wheelchairs.

The bed is 67 cm high.

The entrance door to the room is in a recessed corner, and the handle is not accessible. From the inside, the door opens automatically at the touch of a button.

All functions are accessible on the same level via lifts, but the lift from the underground car park to the ground floor is narrow (width 102 cm).

Strong points

Parking
  • There is at least 1 reserved parking space less than 100 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The building is easy to identify.
  • The entrance is easy to identify.
  • There is no step in the entrance.
  • The alternative entrance is opened upon request.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The payment device is easy to use.
  • There is a mobile payment device.
  • The free space in front of the counter is sufficiently big.
  • The counter is at the correct height.
  • A reference person is present to welcome and accompany the persons with special needs.
Horizontal circulation
  • There is no step to negotiate.
  • The floor is hard.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • All the transit areas are sufficiently large.
Vertical circulation
  • There is a lift.
  • A sufficiently large lift serves all the floors open to the public.
  • The lift can be used in autonomy.
Adapted sanitary
  • An adapted toilet is available, well signalled and easy to use.
  • There is an accessible sink in the adapted toilet.
  • The sink is accessible and it is easy to use.
Dining room
  • The width of circulations is sufficient.
  • The buffet allows self-service.
  • Service is provided at the table by the staff.
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
Room
  • There is a sufficiently large adapted room and its arrangement is comfortable.
  • A switch and a socket are accessible from the bed.
  • The adapted room has a private shower room with an adapted toilet.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • The sink is accessible and it is easy to use.
  • There is an adapted toilet and it is easy to use.

Points of attention

Entrance
  • The entrance door is an impassable revolving door.
  • Help is needed to open the door.
Adapted sanitary
  • The adapted toilet is hard to find.
  • The toilet is not properly equipped.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Dining room
  • No table allows a correct positioning in a wheelchair.
  • The tables have a central leg that may impede a correct positioning in a wheelchair.
Room
  • The bed is too high (higher than 53 cm).
  • Help is needed to open the door.

The hotel has two fully-equipped rooms suitable for people in wheelchairs.

All functions are accessible on the same level via lifts, but the lift from the underground car park to the ground floor is narrow (width 102 cm).

Staff are attentive and ready to help.

Strong points

Parking
  • There is at least 1 reserved parking space less than 50 metres from the entrance.
  • The reserved parking spaces are properly indicated.
  • The reserved parking spaces are sufficiently big and horizontal.
  • It is possible to drop a person off near the entrance.
Access road from the car park
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Access road from the street
  • All the transit areas are sufficiently large.
  • There is no step to negotiate.
  • The floor is regular and free of obstacles.
Entrance
  • The entrance is easy to identify.
  • The staff sees the persons who arrive and can offer assistance.
  • The building is easy to identify.
  • There is no step in the entrance.
  • The alternative entrance is opened upon request.
Home
  • Seats are available near the reception.
  • A reference person is present to welcome and accompany the persons with special needs.
Horizontal circulation
  • There is no step to negotiate.
  • Circulation is easy everywhere.
  • The floor is regular and free of obstacles.
  • The width of the hallways is sufficient.
  • There are seats along the pathway.
  • The door can be crossed in autonomy.
Vertical circulation
  • A lift serves all the floors open to the public.
  • There is a grab bar in the lift.
Adapted sanitary
  • There is a toilet with grab bars and it is easy to use.
  • There is a sink in the adapted toilet.
Dining room
  • The staff is available to help people sit at a table, choose, serve themselves, pay...
  • The width of circulations is sufficient.
  • There is no step to negotiate.
Room
  • There are several sufficiently big rooms and they are accessible by lift.
  • The height of the bed is at least 48 cm.
  • The room has a private shower room with an adapted toilet.
  • The passage width of the doors measures at least 85 cm.
  • The door can be crossed in autonomy.
Shower room
  • The adapted shower is equipped with a seat and grab bars.
  • The shower is a walk-in shower.
  • There is a toilet with grab bars and it is easy to use.

Points of attention

Access road from the car park
  • There are no seats along the pathway.
Access road from the street
  • There are no seats along the pathway.
Entrance
  • The entrance door is a revolving door that is difficult to negotiate.
  • Help is needed to open the door.
  • The location is complex and the signage is insufficient for orientation.
Adapted sanitary
  • The adapted toilet is hard to find.
  • The lighting is not sufficient.
  • The lighting is not continuous.

In the entrance hall, there is protruding furniture that cannot be detected with a walking stick.

Staff are willing to listen and help people, but there are no specific facilities for the visually impaired.

The lift has no voice synthesis.

Strong points

Access road from the car park
  • Circulation is free from obstacles.
Access road from the street
  • Circulation is free from obstacles.
Guide dog
  • Assistance dogs are accepted.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The staff sees the persons who arrive and can offer assistance .
Home
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • The reception has no glass partition.
  • The staff sees the persons coming into the building and can assist them.
  • There is staff available to direct and guide.
Vertical circulation
  • A lift serves all the floors open to the public.
  • The doors can be easily crossed in autonomy.
Dining room
  • The staff is available to help people : sit at a table, choose, serve themselves, pay...
Room
  • The staff is available to guide to the room.
  • The staff is available to show the room and its equipment.
  • The doors can be easily crossed in autonomy.

Points of attention

Access road from the car park
  • There are no guide-lines in the large pathways.
  • The car park must be crossed in order to reach the entrance.
Access road from the street
  • There are no guide-lines.
Entrance
  • The entrance door is a revolving door.
  • The door is heavy.
Home
  • The visual information is not backed up by a voice announcement.
Horizontal circulation
  • There are no guide-lines in the large pathways.
  • There are dangerous objects in the pathway.
  • The location is complex and the signage is insufficient for orientation.
Room
  • The room number is not embossed on the door.

In the entrance hall, there is protruding furniture that cannot be detected with a walking stick.

Staff are willing to listen and help people, but there are no specific facilities for the visually impaired.

The lift has no voice synthesis.

The building's corridors are dark, with non-continuous lighting. The glass doors to the spa are not secured.

Strong points

Access road from the street
  • Circulation is free from obstacles.
Entrance
  • The entrance is easy to identify.
  • The entrance is located in the logical continuation of the pathway.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • A reference person is present to welcome the persons with special needs.
  • The reception is located in front of the entrance.
  • The reception is in a quiet environment.
  • There is staff available to direct and guide.
Vertical circulation
  • A lift serves all the floors.
  • The lift can be used in autonomy or staff is available to help.
Dining room
  • The staff is available to help people sit at a table, choose from the menu, serve themselves, pay...
Room
  • The staff is available to guide to the room.
  • The staff is available to show the room and its equipment.
  • The lighting is sufficient and continuous.
  • Drapes or blinds allow the dimming of the light.

Points of attention

Access road from the car park
  • There are no natural or artificial guide-lines.
  • The door is heavy.
Access road from the street
  • There are no guide-lines.
Entrance
  • The entrance door is a revolving door.
  • The door does not contrast with its environment.
Home
  • Reflections or backlighting can impair vision.
  • The visual information is not backed up by a voice announcement.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Horizontal circulation
  • There are dangerous objects in the pathway.
  • Some glass walls in the pathway are not secured by a contrasting visual marking.
  • There are no guide-lines in contrasting colour facilitating circulation.
  • The lack of contrast between the floor and the walls makes it difficult to circulate.
  • The lighting is not sufficient.
  • The lighting is not continuous.
  • The location is complex and the signage is insufficient for orientation.
Vertical circulation
  • The floor numbers are not clearly indicated at each landing.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Room
  • The room door does not contrast with its environment .
  • The room number is not in a colour contrasting with its environment.
  • The door does not contrast with its environment.

Staff are willing to listen and help people, but there are no specific facilities for the hearing impaired.

The corridors in the building are dark, with non-continuous lighting.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
  • The doors can be easily crossed in autonomy.
Home
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
  • There is staff available to direct and guide.
Wireless
  • It is possible to connect to the mobile networks, 3G or 4G.
  • Wi-Fi is available in this room.
Vertical circulation
  • There is a visual display of the floors in the lift.
Dining room
  • There are round or oval tables for X persons.
  • The lighting is sufficient and allows lip reading.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Home
  • The is no mobile number under which to contact the institution.
  • There is no staff member practicing sign language.
  • There is no information available in sign language.
  • The rates are not displayed in the reception.
  • The location is complex and the signage is insufficient for orientation.
Light
  • Badly lit areas make lip reading difficult.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Adapted sanitary
  • It is impossible to see whether a toilet is occupied or free.
  • The toilets are hard to find.
  • The lighting is not sufficient.
  • The lighting is not continuous.
Dining room
  • The menus and cards are presented in a classical fashion.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).
  • There no room equipped with an adapted doorbell (light or vibration).

Staff are willing to listen and help people, but there are no specific facilities for the hearing impaired.

The building's corridors are dark, with non-continuous lighting.

There are no induction loops at reception or in the meeting rooms.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is located in a quiet environment.
  • The reception is open, well lit and allows lip reading.
  • The reception is easy to find and close to the entrance.
  • The institution can be contacted in writing: text or email.
Vertical circulation
  • There is a visual display of the floors in the lift.
Dining room
  • The environment is calm.
  • The lighting is sufficient and allows lip reading.
Room
  • The staff is available to show the room and its equipment.

Points of attention

Parking
  • There is an access gate to the car park and no staff on hand.
Home
  • The is no mobile number under which to contact the institution.
  • The rates are not displayed in the reception.
  • The signage is insufficient for orientation.
  • The location is complex and it is difficult to understand its organisation.
Magnetic induction loop
  • There is no mobile induction loop.
Light
  • Badly lit areas make lip reading difficult .
Adapted sanitary
  • It is impossible to see whether a toilet is occupied or free.
Room
  • There is no room equipped with an adapted fire alarm system (light or vibration).

The building is large (23 floors). There is little signage and it is easy to get lost. 

Staff are attentive and can show visitors to their rooms.

Visitors enter through a revolving door.

Strong points

Entrance
  • The entrance is easy to find.
  • The building is easy to find.
  • The staff sees the persons who arrive and can offer assistance.
Home
  • The reception is calm.
  • The reception is easy to find and close to the entrance.
  • There is staff available to direct and guide.
Vertical circulation
  • The lift is easy to use or staff is available to help.
  • There is an visual announcement in the lift.
  • There is staff available to direct and guide.
Horizontal circulation
  • The location is calm.
  • The doors can be easily crossed in autonomy.
Dining room
  • The lighting is sufficient and allows lip reading.
  • It is possible to pay in cash (coins and notes).
  • The location is calm.
  • The staff is available to help people: sit at a table, choose in the menu, serve themselves, pay...
Theater/Cinema
  • The lighting is sufficient and continuous during the arrival et exit.
  • The doors can be easily crossed in autonomy.
  • The lighting is sufficient and continuous.
Room
  • The staff is available to show the room and its equipment.
  • The lighting is sufficient and continuous.

Points of attention

Entrance
  • The entrance door is a revolving door.
  • The lighting is not sufficient.
  • The lighting is not continuous.
  • The signage is insufficient for orientation.
  • The location is complex and it is difficult to understand its organisation.
Vertical circulation
  • It is difficult to know on which floor one is.
Horizontal circulation
  • The location is dark.
  • The lighting is not sufficient.
  • The lighting is not continuous.
  • The signage is insufficient for orientation.
  • The location is complex and it is difficult to understand its organisation.
Adapted sanitary
  • The toilets are hard to find.
  • The lighting is not sufficient.
Dining room
  • The menus and cards are presented in a classical fashion.
Room
  • It is difficult to recognise the door of one‘s room.
Access-i vous informe sur l'accessibilité de ce lieu, de par les données relevées sur place, à un instant T. Les modifications éventuelles après la visite d'Access-i relèvent de la responsabilité du gestionnaire.