Belgian Chocolate Village

Car park

• It is possible to drop someone off near the entrance.

Entrance

• The building and entrance are easily identifiable.

• The alternative entrance is open on request.

• There is a bell at the entrance to request assistance.

• Staff can see people arriving and can provide assistance.

Reception

• The payment system is easy to use.

• There is sufficient space in front of the counter.

• Staff are available to help overcome obstacles, provide directions and guidance.

Horizontal movement

• Paths are sufficiently wide.

Vertical movement

• There is a lift.

Exhibition

• All exhibition content is accessible and visible.

Dining room

• Staff are available to help people get seated, choose food, serve themselves and pay.

• Some tables allow wheelchair users to position themselves correctly.

• The aisles are wide enough.

• Staff provide table service.

Car park

• There is no parking.

Entrance

• There is one step to negotiate.

• Access to the building is possible via a side entrance. It is best to notify us of your arrival or ring the bell at the entrance.

Horizontal movement

• Some passageways are too narrow.

• Reflections or backlighting may impair vision.

• Circulation within the building is possible, but access to interactive modules and other equipment may be difficult.

Vertical movement

• Access to the shop, tasting room and toilets is via a lift. It is advisable to check that it is working properly before visiting.

Adapted toilet

• The adapted toilet is difficult to find.

• The toilet is poorly signposted and poorly equipped.

Exhibition

• Due to the layout of the premises, some of the content is difficult to access.

Entrance

• The building and entrance are easily identifiable.

• There is a doorbell at the entrance to request assistance.

• An alternative entrance is available on request.

• The door can be opened independently.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception desk.

• Walking frames are available.

• Staff are available to help with obstacles, provide directions and guidance.

Horizontal movement

• There are no steps to negotiate.

• Circulation is easy throughout.

• Most passageways are wide enough.

• There are seats along the route.

Vertical movement

• There is a lift with a grab rail.

Adapted toilet

• There is a toilet with grab bars and it is easy to use.

Exhibition

• All of the exhibition content is accessible.

• There are seats in each area of the exhibition.

Dining room

• The aisles are wide enough.

• Table service is provided by staff.

Access road from the street

• There are no seats along the route.

• The access route to the alternative entrance is poorly signposted.

Adapted toilet

• The adapted toilet is poorly signposted.

Access road from the street

• Traffic is unobstructed.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• There is a doorbell at the entrance to request assistance.

• Staff can see people arriving and can provide assistance.

Reception

• The reception is located opposite the entrance.

• The reception area is quiet.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• A lift serves all floors accessible to the public.

Dining room

• Staff are available to help people get seated, choose their meal, pay, etc.

• Service is provided at the table.

Exhibition

• The museum is accessible but requires assistance for audio description to complement the audio guide provided.

• The chocolate workshop and tastings are a bonus.

Exhibition

• Only a small part of the exhibition content is accessible (touch, smell, hearing).

Access road from the street

• Traffic is unobstructed.

Entrance

• The entrance is easily identifiable.

• There is a doorbell at the entrance to request assistance.

• Staff can see people arriving and can provide assistance.

Reception

• The reception is located opposite the entrance.

• The reception is in a quiet environment.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• A lift serves all floors.

Exhibition

• Adapted guided tours are available upon reservation.

Dining room

• Staff are available to help people get seated, choose from the menu, pay, etc.

• Service is provided at the table.

Reception

• Reflections or backlighting may impair vision.

Horizontal movement

• The lighting is uneven along the walkways.

Exhibition

• Written explanations are difficult to read.

• Most of the works are displayed in glass cases.

• Lighting and glare may make the visit less comfortable at certain times of the day (this inconvenience can be avoided with a little effort).

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door, which is easy to find and use.

• Opening hours and prices are displayed near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows lip reading.

• The establishment can be contacted in writing: SMS or email.

• Prices are displayed at reception.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available on request.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• It is possible to see whether a toilet is occupied or free.

Exhibition

• The visit is very visual overall and does not require any additional information.

• The works on display are explained in a simple and understandable way.

Dining room

• There are round or oval tables for X people.

• The lighting is sufficient and allows lip reading.

Reception

• No staff members are trained in sign language.

• Reflections or backlighting may impair vision.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door, which is easy to find and use.

• Opening hours and prices are displayed near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is located in a quiet environment.

• The establishment can be contacted in writing: text message or email.

• Prices are displayed at reception.

• There are staff members available to provide directions and guidance.

Lighting

• The lighting is sufficient and allows for lip reading.

Horizontal movement

• The location is easy to understand.

Toilets

• It is possible to see if a toilet is occupied or free.

Exhibition

• The environment is quiet.

• The visit is very visual overall and does not require any additional information.

• Written explanations are available.

• The works on display are explained in a simple and understandable way.

Dining room

• The environment is quiet.

• The lighting is sufficient and allows lip reading.

Entrance

• The entrance is easy to find.

• The building is easy to find.

• There is a doorbell near the door.

• Staff can see people arriving and can offer assistance.

• Opening hours are displayed near the door.

• Prices are displayed near the door.

Reception

• The reception area is calm.

• The reception is easy to find and close to the entrance.

• A contact person is available to welcome people with specific needs.

• There are staff members available to help overcome obstacles.

• There are staff members available to provide directions and guidance.

Horizontal movement

• The location is quiet.

• The layout of the location is simple and makes it easy to find your way around.

Vertical movement

• The lift is easy to use or staff are available to help.

• A contact person is available to welcome people with specific needs.

• Staff are available to help overcome obstacles.

• Staff are available to provide directions and guidance.

Toilets

• The toilets are easy to find.

Exhibition

• The venue and exhibition are suitable for all visitors. The chocolate workshop and tastings are additional attractions.

• Adapted guided tours can be booked by telephone or at the reception desk.

• Guided tours adapted for children are available.

• Tickets do not need to be purchased in advance.

• There are interactive terminals.

Dining room

• The lighting is sufficient for lip reading.

• The venue is quiet.

Exhibition

• There are no easy-to-read displays.

• Reflections or backlighting may impair vision.