Van der Valk Hotel Verviers - Hotel section

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

• Reserved parking spaces are clearly marked, sufficiently large and level.

• It is possible to drop someone off near the entrance.

Access road from the car park

• All passageways are sufficiently wide.

• There is a step of no more than 2 cm to negotiate, but it is bevelled.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door opens automatically.

• Staff can see people arriving and are available to assist.

Horizontal movement

• Steps can be bypassed via a clearly marked alternative route.

• The floor is hard, even and free of obstacles.

• All passageways are sufficiently wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

• The door width is at least 85 cm.

Adapted toilet

• An adapted toilet is available, well signposted, easy to find and use.

• There is an accessible washbasin in the adapted toilet.

Restaurant

• Staff are available to help people sit down at the table, choose their meal, serve themselves, pay, etc.

• The buffet allows guests to serve themselves.

• A trolley is available for service.

• The aisles are sufficiently wide.

Bedroom

• There is a sufficiently large adapted bedroom with a comfortable layout.

• A light switch and a socket are accessible from the bed.

• The adapted bedroom has a private shower room with an adapted toilet.

Shower room

• The adapted, walk-in shower is equipped with a seat and grab bars.

• The washbasin is accessible and easy to use.

• The adapted toilet is located outside the shower room. It is easy to use.

Reception

• The counter is too high.

• Assistance is required to use the payment system.

Vertical movement

• The lift door has a clear width of 91 cm. The lift cabin measures 139 cm by 110 cm. However, the call button is too high to be used independently (111 cm from the floor).

Adapted toilet

• Bathroom in the room : the room is a good size but the toilet is in the centre of the room, so there is no transfer area on either the left or right. The washbasin is in the shower room.

• Shared toilet : The toilet is 55 cm high. The washbasin is difficult to use.

Restaurant

• The tables do not allow for proper positioning in a wheelchair.

Bedroom

• The bed is 55 cm high.

• There is thick carpet.

Car park

• There is at least one reserved parking space within 50 metres of the entrance.

• Reserved parking spaces are clearly marked, sufficiently large and level.

• It is possible to drop someone off near the entrance.

Access road from the car park

• All passageways are sufficiently wide.

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception area.

Horizontal movement

• There are a few steps to negotiate, equipped with handrails. The steps can be bypassed via a well-marked alternative route.

• Circulation is easy throughout.

• The floor is hard, even and free of obstacles.

• All passageways are sufficiently wide.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the adapted toilet.

Restaurant

• Staff are available to help people get seated, choose their meal, serve themselves and pay.

• The aisles are sufficiently wide.

Bedroom

• There are several bedrooms that are large enough and accessible by lift.

• The bed height is at least 48 cm.

• The bedroom has a private shower room with an adapted toilet.

Shower room

• The adapted, walk-in shower is equipped with a seat and grab bars.

• The adapted toilet is located outside the shower room.

Access road from the car park

• There are no seats along the route.

Horizontal movement

• There are no seats along the route.

Vertical movement

• The lift door has a clear passage width of 91 cm.

• The stairs are equipped with handrails on both sides, but these do not protrude.

Adapted toilet

• The shared toilet is located on level -1. The toilet seat is 55 cm high with grab bars on both sides.

Restaurant

• Breakfast is served buffet style, but staff are available to assist.

Bedroom

• The shower room in the bedroom has a walk-in shower with a seat and two folding grab bars. The toilet is separate. It has a folding grab bar. However, the grab bar fixed to the wall is too far away. It is 86 cm from the centre of the toilet bowl.

Access road from the car park

• There are no obstacles to traffic.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is opposite the entrance ; it is located in the logical continuation of the route.

• The reception area is quiet and not glass-fronted.

Horizontal movement

• Circulation is unobstructed.

• The layout is simple and intuitive.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail.

Restaurant

• Staff are available to help people sit down at the table, choose their meal, serve themselves, pay, etc.

Bedroom

• The room number is embossed on the door.

• Staff are available to guide guests to their room and show them the facilities.

Access roads from the car park and the street

• Access from the street is quite long and requires crossing the entire car park.

Horizontal movement

• There are no guide lines in the wide walkways.

Vertical movement

• The lift does not have voice synthesis.

• The stairs have handrails on both sides, but these do not protrude. There are no tactile paving tiles at the top of the stairs.

Restaurant

• Breakfast is served as a buffet, but staff are available to assist.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is opposite the entrance ; it is located in the logical continuation of the route.

• A designated person is present to welcome and accompany people with specific needs.

• The reception area is quiet.

Horizontal movement

• Circulation is obstacle-free.

• Glass walls and doors are secured by contrasting visual markings.

• The furniture contrasts with its surroundings.

• The contrast between the floor and walls facilitates movement.

Vertical movement

• The lift can be used independently or staff are available to assist.

• Lighting is sufficient and continuous on the stairs.

Restaurant

• Staff are available to help people sit down at the table, choose from the menu, serve themselves, pay, etc.

Bedroom

• The bedroom door contrasts with its surroundings.

• The room number is in a colour that contrasts with its background.

• Staff are available to guide guests to their room and show them the facilities.

Access roads from the car park and the street

• Access from the street is quite long and requires crossing the entire car park.

Horizontal movement

• There are no contrasting coloured guide lines to facilitate circulation.

Vertical movement

• The lift does not have voice synthesis, but the position of the call button is intuitive and the buttons are raised (no Braille).

• The stairs have handrails on both sides, but these do not protrude. There are no tactile paving tiles at the top of the stairs, nor is there any contrast between the steps.

Restaurant

• Breakfast is served as a buffet, but staff are available to assist.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are able to offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Wi-Fi

• Wi-Fi is free and available throughout the building.

Lighting

• The lighting is sufficient and allows for lip reading.

Horizontal movement

• The layout is easy to understand.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Restaurant

• Meals are served buffet style.

Bedroom

• Staff are available to show you the room and its facilities.

Car park

• There is a barrier for access to the car park. Automatic opening for entry. To exit, you must ask at reception for a ticket with a barcode to be presented to a device to open the barrier.

Reception

• Rates are not displayed at reception.

Vertical movement

• Lift without floor display or contact number to send a text message in case of breakdown.

Bedroom

• There are no rooms equipped with an adapted doorbell (light or vibrating alert).

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are able to offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception area is quiet, open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Lighting

• The lighting is sufficient and allows for lip reading.

Horizontal movement

• The place is quiet, well lit and easy to understand.

Toilets

• It is possible to see whether a toilet is occupied or free.

Restaurant

• Meals are served buffet style.

Bedroom

• Staff are available to show you the room and its facilities.

Car park

• There is a barrier for access to the car park. It opens automatically for entry. To exit, you must ask reception for a ticket with a barcode to present to a device to open the barrier.

Entrance

• There is no doorbell.

Reception

• Prices are not displayed at reception.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Vertical movement

• Lift with no floor display or contact number to send a text message in case of a breakdown.

Restaurant

• The restaurant does not have a picture menu or simplified menu, but the staff are available to help.

Bedroom

• There are no rooms equipped with an adapted fire alarm system (light or vibrating).

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is quiet, easy to find and close to the entrance.

• Cash payments (coins and notes) are accepted.

Horizontal movement

• The area is quiet, well lit and suitable for lip reading.

• The signage is intuitive. It is either on the wall or on signs.

Vertical movement

• The lift is easy to use or staff are available to help.

• The lighting is sufficient and continuous on the stairs.

Toilets

• The toilets are easy to find.

Restaurant

• Staff are available to help people get seated, choose from the menu, serve themselves, pay, etc.

• Breakfast is served buffet style.

• Cash (coins and notes) is accepted.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

• It is easy to recognise your room door (image, colour, number).

Car park

• There is a barrier to access the car park. It opens automatically for entry. To exit, you must ask reception for a ticket with a barcode to present to a device to open the barrier.

Entrance

• There is no doorbell.

Vertical movement

• There are no audio or visual announcements in the lift.

• The floor number is not very visible, but there are only three floors.

• The staircase does not have contrasting steps. Handrails are located on both sides but do not protrude.