Palace

Access from the street

• The ‘Bourse’ metro stop is located near the cinema on Boulevard Anspach and is accessible via a lift.

• All passageways are quite wide.

• There are no steps to negotiate.

• The floor is hard.

Entrance

• The building and entrance are easily identifiable.

• The most accessible entrance is on Boulevard Anspach.

Reception

• The payment system is easy to use.

• There is sufficient space in front of the ticket office, which is at a suitable height.

Horizontal movement

• The paths are sufficiently wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

• A badge is required to use the lift, which can be obtained from reception on presentation of ID. When using the lift for the first time, a member of staff will accompany you to explain how the badge works.

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

Theatre/cinema

• Room 1 is the most accessible, with wide access and reserved seats on a single level.

Car park

• There is no private car park or disabled parking spaces available on the public road in the immediate vicinity. However, there is a drop-off point at the rear, on Rue Borgval.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to enter.

• The door is heavy.

Theater/cinema

• The theatre offers reserved seats, but they do not offer good viewing comfort.

• It is not possible to transfer to a seat located next to a reserved seat.

Access from the street

• The ‘Bourse’ metro stop is nearby, on Boulevard Anspach, and is accessible via a lift.

• There are seats along the route.

• All passageways are quite wide.

• There are no steps to negotiate.

• The floor is hard.

Entrance

• The entrance is easily identifiable.

• The most accessible entrance is on Boulevard Anspach.

Reception

• The reception is easy to find and close to the entrance.

Horizontal movement

• The paths are sufficiently wide.

Vertical movement

• A lift serves all floors accessible to the public.

• A badge is required to use the lift, which can be obtained from reception on presentation of ID. On first use, a member of staff will accompany the person to explain how the badge works.

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with grab bars and it is easy to use.

• There is a washbasin in the accessible toilet.

Car park

• There is no private parking or disabled parking available on the public road in the immediate vicinity. However, there is a short-stay parking area at the rear, on Rue Borgval.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to enter.

• The door is heavy.

Horizontal movement

• There are a few steps without handrails.

• There are not enough seats along the route.

Access from the street

• Guide lines facilitate movement.

Guide dogs

• Assistance dogs are allowed.

Entrance

• The entrance is easily identifiable.

Reception

• The reception area is not glass-enclosed.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail.

Theatre/cinema

• Cinema staff are available to accompany visitors to the auditorium.

• A programme of films with audio description is available via the EARCATCH app, which allows real-time audio synchronisation.

Entrance

• Staff cannot see people arriving and are unable to offer assistance.

Reception

• The reception is difficult to locate ; it is at the end of the corridor, approximately 20 metres from the entrance.

• Visual information is not accompanied by a voice announcement.

Horizontal movement

• In the corridor connecting the entrance on Borgval Street to the reception area, circulation is obstructed by an unmarked step with no handrail.

• The route has a clearance height of less than 2 metres in places.

Vertical movement

• The empty space under the stairs, on the route from the entrance on Borgval Street and also near rooms 2 and 3, is not secured.

Access from the street

• Guide lines facilitate movement.

Entrance

• The entrance is easily identifiable.

Vertical movement

• A lift serves all floors.

Theatre/cinema

• The doors to the auditoriums are not contrasted, but cinema staff are available to accompany visitors directly to the auditorium.

• The stepped stairs are equipped with safety lighting.

• A programme of films with audio description is available via the EARCATCH app, which allows real-time audio synchronisation.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to enter.

Reception

• The reception is difficult to locate ; it is at the end of the corridor, about 20 metres from the entrance.

• Visual information is not accompanied by a voice announcement.

Horizontal movement

• There are no contrasting coloured guide lines to facilitate movement.

• In the corridor connecting the entrance on Borgval Street to the reception area, movement is obstructed by an unmarked step that is not equipped with a handrail.

• The path has a clearance height of less than 2 metres in some places.

Vertical movement

• The empty space under the stairs, on the path from the entrance on Borgval Street and also near rooms 2 and 3, is not secured.

• The steps are not contrasted.

Entrance

• The building and entrance are easy to find.

• Opening hours and prices are displayed near the door.

Reception

• The reception area is open, well lit and allows lip reading.

• Prices are displayed at reception.

Wi-Fi

• Wi-Fi is available on request.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• The lighting is sufficient and allows lip reading.

Theatre/cinema

• Films with subtitles are available in French and Dutch. See the website for details : https://www.cinema-palace.be/fr

Entrance

• Staff cannot see people arriving.

Reception

• The reception is difficult to find ; it is at the end of the corridor, about 20 metres from the entrance.

• There are no staff members who can sign language.

Entrance

• The building and entrance are easy to find.

• Opening hours and prices are displayed near the door.

Reception

• The reception area is open, well lit and allows lip reading.

• Prices are displayed at the reception desk.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• Lighting is adequate and allows for lip reading.

Theatre/cinema

• The auditoriums are equipped with a magnetic induction loop and headphones for sound amplification. A MIL kit is available at reception on request.

• Films with subtitles are available in French and Dutch. See the website for details : https://www.cinema-palace.be/fr

Entrance

• Staff cannot see people arriving.

Reception

• The reception is at the end of the corridor, about 20 metres from the entrance.

Entrance

• The building and entrance are easy to find.

• Opening hours and prices are displayed near the door.

Horizontal circulation

• The venue is well lit.

Vertical movement

• The lift is easy to use or staff are available to help.

• The floors of the building are clearly indicated on each landing.

• The stairs are equipped with at least one handrail.

Theatre/cinema

• Cinema staff are available to accompany visitors to their seats.

• The stepped staircases are equipped with safety lighting.

Entrance

• Staff cannot see people arriving.

Reception

• The reception is difficult to find ; it is located at the end of the corridor, about 20 metres from the entrance.

Horizontal circulation

• In the corridor connecting the entrance on Borgval Street to the reception, circulation is obstructed by an unmarked step with no handrail.

Vertical circulation

• The steps are not contrasted.