TEC Centre, Liège-Saint-Lambert

Access road from the street

• All passage areas are fairly wide.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door opens automatically.

• Staff can see people arriving and provide assistance.

Reception

• The payment system is easy to use.

• The space in front of the counter is large enough and the counter is at the right height.

Horizontal movement

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

• Corridors are wide enough.

Reception

• Once you have entered the building, you need to take a ticket from the ticket machine. The height of the screen is 105 cm and the ticket comes out at 80 cm.

Horizontal movement

• To reach the ticket offices, you need to go down a ramp with a gentle gradient (5% for 5.8 m, then 4.9% for 2 m).

• The last section of the slope is steeper : 7% over 1 m on the left-hand side of the downhill slope.

• The ramp is not fitted with a handrail.

Access road from the street

• There are seats along the path.

• All passage areas are fairly wide.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door opens automatically.

• Staff can see people arriving and provide assistance.

Reception

• Seats are available near reception.

Horizontal movement

• There are no steps to negotiate.

• Traffic is easy everywhere.

• The floor is hard, even and free of obstacles.

• Corridors are wide enough.

Car park

• Parking is available in a nearby pay car park. From here, there is a 10-step staircase with a handrail leading up to the branch.

Access road from the street

• At the time of the audit on 28/03/2022, the approaches and access to the TEC area were being modified because of the tramway works. An alternative walkway on the same level has been installed to reach the TEC area.

• It is also possible to reach the TEC area (from Liège-Saint-Lambert station) via a staircase with 4 flights of 8 steps each, equipped with a handrail.

Reception

• Once you have entered the building, you will need to take a ticket from the ticket machine. The height of the screen is 105 cm and the ticket comes out at 80 cm.

Horizontal movement

• To reach the ticket offices, you need to go down a ramp with a gentle gradient (5% for 5.8 m, then 4.9% for 2 m).

• The last section of the slope is steeper : 7% over 1 m on the left-hand side of the downhill slope.

• The ramp is not fitted with a handrail.

Access road from the street

• Guide lines make it easier to get around.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The door opens automatically.

• Staff can see people arriving and provide assistance.

Reception

• Reception is in a quiet environment.

Access road from the street

• At the time of the audit on 28/03/2022, the approaches and access to the TEC area were being modified because of the tramway works. An alternative walkway on the same level has been installed to reach the TEC area.

• It is also possible to reach the TEC area (from Liège-Saint-Lambert station) via a staircase with 4 flights of 8 steps each, equipped with a handrail.

• The staircase is not fitted with pedometer tiles.

Entrance

• There is no device to identify the entrance.

Reception

• Once inside the TEC area, access to the ticket office is via a ramp. The ramp is not equipped with a handrail.

• The reception area is difficult to locate.

• It is necessary to take a ticket with a number once you have passed through the sliding door.

• Once the ticket has been taken, the numbers are only announced visually on a screen.

Horizontal movement

• There are no guide lines on the wide walkways.

Access road from the street

• Guide lines facilitate traffic flow.

Entrance

• The entrance is easily identifiable.

• The door opens automatically.

• Staff can see people entering the building and provide assistance.

Reception

• The reception area is in a quiet environment.

Horizontal movement

• There are no obstacles in the way.

• Glass walls and doors are secured by contrasting visual markings.

• Furniture contrasts with its surroundings.

Access road from the street

• At the time of the audit on 28/03/2022, the approaches and access to the TEC area were being modified because of the tramway works. An alternative walkway on the same level has been installed to reach the TEC area.

• It is also possible to reach the TEC area (from Liège-Saint-Lambert station) via a staircase with 4 flights of 8 steps each, equipped with a handrail.

Reception

• Once inside the TEC area, access to the ticket office is via a ramp. The ramp does not have a handrail and its surface is not contrasting.

• It is necessary to take a ticket with a number after passing through the sliding door.

• Once the ticket has been taken, the numbers are only announced visually on a screen.

• The ticket offices are glazed.

• Reflections or backlighting may interfere with vision.

Horizontal movement

• The environment around the entrance and ticket counters is not very contrasting (grey/beige tones).

Car park

• Parking is available close to the TEC branch.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and can provide assistance.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well lit and lip-readable.

• Audio information is visually doubled.

• Fares are displayed at reception.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available on request.

Horizontal movement

• The venue is easy to understand.

Lighting

• The lighting is adequate for lip-reading.

Car park

• Pay parking is available.

Reception

• There is no mobile phone number or email address for contacting the establishment.

• There is no information available in sign language, and none of the staff speak sign language.

Entrance

• The building and entrance are easy to find.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well lit and lip-readable.

• Audio information is visually doubled.

• Fares are displayed at reception.

• The counters are equipped with sound amplification.

Lighting

• There is sufficient lighting for lip-reading.

Reception

• Depending on how busy it is, there may be a lot of noise at reception.

• There is no mobile phone number or email address for contacting the establishment.

Entrance

• The building and entrance are easy to find.

Reception

• Reception is easy to find and close to the entrance.

• The reception area is quiet.

• It is possible to pay in cash (coins and notes).

Horizontal movement

• The area is quiet and well lit.

Reception

• Once you have entered the building, you will need to take a ticket from the ticket machine. There are instructions on how to use the terminal.

• Sometimes it can be very noisy at reception.