CBC Bank, Louvain-la-Neuve

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

• The reserved parking spaces are sufficiently large and level.

Access road from the car park

• All passageways are sufficiently wide.

• There are no steps to negotiate.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps at the entrance.

Reception

• There is a mobile payment device.

• The space in front of the counter is sufficiently large.

Horizontal movement

• There are no steps to negotiate.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

Adapted toilet

• The adapted toilet is easy to find.

Car park

• Reserved parking spaces are poorly marked.

Entrance

• The entrance is inaccessible.

• The door is heavy.

Reception

• The counter is too high.

Adapted toilet

• An adapted toilet is available but difficult to use.

• The toilet is poorly equipped.

• The space around the toilet bowl is too small.

• The washbasin is difficult to use.

Car park

• There is at least one reserved parking space within 50 metres of the entrance.

• The reserved parking spaces are sufficiently large and level.

Access road from the car park

• All passageways are sufficiently wide.

• There are no steps to negotiate.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

Reception

• Seating is available near the reception area.

Horizontal movement

• There are no steps to negotiate.

• The floor is even and free of obstacles. Circulation is easy throughout.

• All passageways are wide enough.

Adapted toilet

• The adapted toilet is easy to find.

• There is a washbasin in the adapted toilet.

Car park

• Reserved parking spaces are poorly marked.

Access road from the car park

• There are no seats along the route.

• The ramp does not have a handrail.

Entrance

• The door is heavy.

• Staff cannot see people arriving.

Adapted toilet

• There are no grab bars in the toilet.

Access road from the car park

• There are no obstacles to traffic.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

Reception

• The reception is located opposite the entrance. It is quiet and not glass-fronted.

• Visual information is accompanied by a voice announcement.

• A member of staff is on hand to welcome and assist people with specific needs.

Horizontal movement

• The layout is simple and intuitive.

• There is a shelf that cannot be detected with a cane along the corridor leading to the advice offices. It is not in the way of the route to the reception area. Staff accompany people from the reception area.

Access road from the car park

• You must cross the car park to reach the entrance.

• There are no guide lines.

• The pedestrian crossings are not secured by tactile paving.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is easily identifiable. It is located in the logical continuation of the route.

Reception

• The reception is located opposite the entrance. It is quiet.

• Visual information is accompanied by a voice announcement.

• A designated person is present to welcome and assist people with specific needs.

Horizontal movement

• There is a shelf that cannot be detected with a cane along the corridor leading to the advice offices. It is not in the way of the route to the reception area. Staff assist people from the reception area onwards.

Access road from the car park

• Pedestrian crossings are not secured by tactile paving.

Horizontal movement

• Glass walls and doors are not secured by contrasting markings.

• The lack of contrast between the furniture and its surroundings makes circulation difficult.

• Reflections or backlighting can impair vision.

Car park

• Parking is freely accessible.

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

• The location is easy to understand.

Wi-Fi

• Wi-Fi is available on request.

• It is possible to connect to mobile networks, 4G or 5G.

Lighting

• The lighting is sufficient and allows for lip reading.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Reception

• There is no information available in sign language, and there are no staff members who practise sign language.

Car park

• Parking is freely accessible.

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception is quiet, open, well lit and allows for lip reading.

• The establishment can be contacted by email.

• The location is easy to understand.

Lighting

• The lighting is sufficient and allows for lip reading.

Toilets

• It is possible to see whether a toilet is occupied or free.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door. It is easy to find and use.

• Staff can see people arriving and can offer assistance.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

Horizontal movement

• The area is quiet and well lit.

Toilets

• The toilets are easy to find.