Villers-la-Ville Abbey Visitor Centre

Access road from the car park

• The ground is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door is at least 85 cm wide.

Reception

• There is a mobile payment facility.

• There is sufficient space in front of the counter.

Horizontal movement

• There are no steps to negotiate.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

• All ramps are easy to negotiate.

Adapted toilet

• The adapted toilet is easy to find.

• There is an accessible washbasin in the adapted toilet.

• The door is at least 85 cm wide.

Car park

• The reserved parking spaces are too small.

Access road from the car park

• There is a 65-metre-long ramp with a 4.5% gradient, and it is not equipped with a handrail.

Reception

• The counter is too low.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to enter.

• The door is heavy.

Adapted toilet

• The toilet is poorly equipped.

• Assistance is required to open the door.

Exhibition

• Much of the exhibition content is not accessible or visible.

• Equipment such as tablets or interactive terminals cannot be used by wheelchair users.

Access road from the car park

• The ground is even.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door is at least 85 cm wide.

Reception

• Seating is available near the reception area.

• A representative is available upon request.

Horizontal movement

• There are no steps to negotiate.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

• The doorways are at least 85 cm wide.

• All ramps are easy to negotiate.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the adapted toilet.

• The door width is at least 85 cm.

Exhibition

• All of the exhibition content is accessible.

Car park

• Reserved parking spaces are located more than 100 metres from the entrance.

• Reserved parking spaces are too small.

Access road from the car park

• There are no seats along the route.

• There is a 65-metre-long ramp with a 4.5% gradient, and it is not equipped with a handrail.

Entrance

• Staff cannot see people arriving.

• The door is heavy.

Exhibition

• There are not enough seats.

Access road from the car park

• Guide lines facilitate movement.

• Movement is unobstructed.

Guide dog

• Assistance dogs are accepted.

Entrance

• The entrance is located in the logical continuation of the route.

Reception

• The reception is located in the logical continuation of the route.

• The reception is not glass-fronted.

• A designated person is available upon prior request.

Horizontal movement

• Guide lines facilitate movement.

• Movement is unobstructed.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail.

Exhibition

• Adapted guided tours are organised upon reservation.

• An audio description is available.

• It is possible to touch the exhibits.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to come in.

Exhibition

• The exhibition is not suitable as the content is mainly visual.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is located in the logical continuation of the path.

Reception

• The reception is located in the logical continuation of the path.

Horizontal movement

• Circulation is obstacle-free.

• The contrast between the floor and walls facilitates movement.

Vertical movement

• An elevator serves all floors.

• The stairs are equipped with at least one handrail for safety.

Exhibition

• Adapted guided tours are available by reservation.

Entrance

• There is no doorbell at the entrance and staff cannot see people who want to enter.

Vertical movement

• There is insufficient lighting on the stairs.

• The steps are not clearly marked.

Exhibition

• The written explanations are difficult to read.

• There is no visitor guide in large print.

• An audio guide is available, but it does not automatically adjust to the visitor's progress.

Car park

• Parking is free of charge.

Entrance

• The building and the entrance are easy to find.

• Opening hours and prices are displayed near the door.

Reception

• The reception area is open, well-lit and suitable for lip-reading.

• The establishment can be contacted by email.

• Prices are displayed at reception.

Horizontal movement

• Signage makes it easy to find your way around.

Vertical movement

• There is a visual display of the floors in the lift.

Toilets

• The toilets are easy to find.

Exhibition

• The exhibition content is mainly visual.

• Documents in ‘easy-to-read’ format are available.

Entrance

• Staff cannot see people arriving.

Reception

• There is no information available in sign language, and there are no staff members who use sign language.

Wi-Fi

• Wi-Fi is available only at reception.

Lighting

• Poorly lit areas make lip-reading difficult.

Toilets

• It is impossible to tell whether a toilet is occupied or free.

Exhibition

• There are no organised guided tours in sign language.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• Opening hours and prices are displayed near the door.

Reception

• The reception area is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

• Prices are displayed at reception.

Horizontal movement

• Signage makes it easy to find your way around.

Vertical movement

• There is a visual display of the floors in the lift.

Exhibition

• The content on display is mainly visual.

• Documents in ‘easy-to-read’ format are available.

Entrance

• Staff cannot see people arriving.

Lighting

• Poorly lit areas make lip reading difficult.

Toilets

• It is impossible to see whether a toilet is occupied or free.

Exhibition

• The environment is noisy.

Entrance

• The building and entrance are easy to find.

• Opening hours and prices are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception is quiet.

• It is possible to pay in cash (coins and notes).

Vertical movement

• There is a visual announcement in the lift.

• The stairs are equipped with at least one handrail for safety.

Toilets

• The toilets are easy to find.

Exhibition

• Adapted guided tours can be booked by telephone.

• Guided tours adapted for children are organised.

• There is no need to buy tickets in advance.

• Documents in an ‘easy-to-read’ format are available.

Entrance

• Staff cannot see people arriving.

Vertical movement

• There is insufficient lighting on the stairs.

• The steps are not clearly marked.

Exhibition

• The exhibition is not sufficiently varied.

• Part of the exhibition is noisy.

• Part of the exhibition is in darkness.