Citadel of Namur - Visitor Centre

Car park

• There is at least 1 reserved, well-signposted parking space less than 100 metres from the entrance.

• You can drop someone off near the entrance, where the pavement is even and free of obstacles.

Access road from the car park

• All passageways are fairly wide.

• There are no steps to negotiate.

Entrance

• The building and entrance are easily identifiable.

• The museum entrance has a bevelled threshold (1 cm) but can be crossed. The door swings open 110 cm. Please note that to exit the door, there is not the 50 cm beside the handle on the inside. The door is glazed, so staff can provide assistance from reception.

Reception

• There is an easy-to-use mobile payment system.

• There is plenty of free space in front of the counter.

• A cloakroom is available behind reception. There are lockers at different heights.

Horizontal movement

• The museum is all on one level.

• The floor is hard, even and free of obstacles.

• All passageways are fairly wide.

Adapted toilet

• The adapted toilet is easy to find.

• There is an accessible washbasin in the adapted toilet.

Exhibition

• All the contents of the exhibition are accessible and visible.

• A film is shown. Seating is available without armrests, but it is possible to sit right next to the film for viewing.

• Equipment such as tablets and interactive terminals can be used.

Dining room

• The corridors are wide enough.

• Staff are available to help people to sit down at the table, choose, serve themselves, pay, etc.

Car park

• The car park and access road from the pitches are gravel.

Adapted toilet

• The PRM toilet block is not independently accessible. The access hatch is too narrow. Assistance can be requested to open the door for straight access. Inside, the grab rails are a little too far away from the toilet bowl, at 43 cm from the axis.

Dining room

• The self-service rail allows you to position yourself, but the contents are further away and therefore difficult to reach.

• The tables have a clearance of 73 cm underneath.

Car park

• There is at least 1 reserved and well-signposted parking space within 50 metres of the entrance.

• If you park in the immediate vicinity of the entrance, the surface is even and free of obstacles.

Access road from the car park

• All passageways are fairly wide.

• There are no steps to negotiate.

Entrance

• The building and entrance are easily identifiable.

• The entrance to the museum has a bevelled threshold (1 cm) but can be crossed.

• Staff can see people arriving and provide assistance.

Reception

• Seats are available near reception.

• Canes and chairs are available.

A cloakroom is available after reception. There are lockers at different heights and a seat is available.

Horizontal movement

• There are no steps to climb.

• Traffic is easy everywhere.

• The floor is hard, even and free of obstacles.

• All passageways are wide enough.

• There are seats along the walkway.

Adapted toilet

• There is a WC with grab rails that is easy to find and use.

• There is a washbasin in the adapted toilet.

Exhibition

• All the contents of the exhibition are accessible.

• A film is shown. Seating is available without armrests.

Dining room

• The restaurant is self-service but staff are available to help.

• The aisles are wide enough.

• There are no steps to negotiate.

Car park

• The car park and access road from the pitches are gravel.

Adapted toilet

• The entrance to the toilets is too narrow. Inside, the grab rails are a little too far away from the toilet bowl, at 43cm from the axis.

Access road from the car park

• Outdoors, changes in the ground surface can help you find your way, but there are no artificial external guide lines in large spaces.

• Traffic is free of obstacles.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is easily identifiable; it is located in the logical continuation of the pathway.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is opposite the entrance. It is quiet and not glazed.

• The layout is simple and intuitive.

Exhibition

• Adapted guided tours are available by prior arrangement.

• Audio description is available.

• Exhibits can be touched.

Dining room

• The restaurant is self-service but staff are available to help.

Access road from the car park

• You have to cross the car park to reach the entrance.

Horizontal movement

• There may be dangerous objects in the exhibition : there are signs at various heights that cannot be detected with a walking stick.

• On leaving the exhibition, flags hang in the traffic to indicate the direction of the visit.

Exhibition

• An audio guide is available, but it does not adapt to the visitor's progress.

• Only a small part of the exhibition content is adapted (touch, smell, hearing).

Access road from the car park

• Natural or artificial guide lines facilitate circulation.

• There are no obstacles.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the pathway.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is opposite the entrance; it is located in the logical continuity of the pathway.

• The reception area is in a quiet environment.

Horizontal movement

• The furniture contrasts with its surroundings.

Exhibition

• Written explanations are displayed in large type.

• Most of the works can be seen up close.

• Adapted guided tours are available by prior arrangement.

Dining room

• The restaurant is self-service but staff are available to help.

Access road from the car park

• Outside, there is underfloor lighting but it is not part of the pathway.

Horizontal movement

• Objects can be dangerous in the exhibition : panels that cannot be detected at different heights.

• The glass doors between the reception area and the toilets and catering room are not secure.

• The lack of contrast between the floor and walls makes it difficult to move around.

• Exhibition lighting was inadequate.

• As you leave the exhibition, flags hang in the circulation area to indicate the direction of your visit. Next, there is a view of a well: the lighting comes from the floor into the dark space to give an idea of the depth of the well.

Exhibition

• An audio guide is available, but it does not automatically adapt to the visitor's progress.

• A film is shown. Black seats are available, but they are on the black background and therefore not very visible.

Car park

• The car park is freely accessible.

Entrance

• The building and entrance are easy to find.

• Opening times are posted near the door.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is easy to find and close to the entrance. It is open, well-lit and lip-readable.

• The facility can be contacted by email.

• A sign language speaker is available on request.

• Rates are displayed at reception.

Wi-Fi

• The Wi-Fi network is freely accessible via a password which is displayed at reception.

Horizontal movement

• The site is easy to understand.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Exhibition

• Visits in sign language are available for groups by prior arrangement.

• The content on display is mainly visual.

• There are interactive terminals with French subtitles.

• The works on display are explained in a simple and understandable way.

Dining room

• There is sufficient lighting for lip-reading.

• The restaurant is self-service, but staff are available to help.

Wi-Fi

• The mobile network is problematic indoors because of the building's thick walls.

Horizontal movement

• The exhibition is very dark.

Car park

• The car park is freely accessible.

Entrance

• The building and entrance are easy to find.

• Opening times are posted near the door.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is easy to find and close to the entrance. It is quiet, open, well-lit and lip-readable.

• The establishment can be contacted by email.

• Prices are displayed at reception.

Horizontal movement

• The facility is easy to understand.

Toilets

• It is possible to see whether a toilet is occupied or vacant.

Exhibition

• The environment is calm.

• An adapted tour is available on request.

• The content on display is mainly visual.

• A large part of the exhibition content is diversified (touch, smell, see, hear).

• Written explanations are available.

• An audioguide with sound adjustment is available.

• You can connect your hearing aid to the audioguide (induction loop).

Dining room

• The restaurant is self-service but staff are available to help.

• The environment is calm.

• There is sufficient lighting for lip-reading.

Horizontal movement

• The exposure is very dark.

Entrance

• The building and entrance are easy to find.

• Opening times are posted near the door.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is easy to find and close to the entrance. It is quiet and well lit.

• It is possible to pay in cash (coins and notes).

Horizontal movement

• The area is quiet.

Toilets

• The toilets are easy to find.

Exhibition

• Adapted visits can be scheduled. An educational room is available.

• Guided tours adapted for children are organised.

• Adapted guided tours can be booked by telephone or by going directly to reception.

• The exhibition is varied (touch, smell, see, hear).

• There are interactive terminals.

Dining room

• The restaurant is self-service, but staff are on hand to help.

• The lighting is adequate and lip-reading is possible.

• It is possible to pay in cash (coins and notes).

• The place is quiet.

Horizontal movement

• The exhibition is very dark.

• As you leave the exhibition, flags hang in the circulation to indicate the direction of your visit. Then there's a view of a well : the lighting comes from the floor into the dark space to give an idea of the depth of the well.