Van der Valk Hotel Verviers - Wellness section

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

• Reserved parking spaces are clearly marked, sufficiently large and level.

• It is possible to drop someone off near the entrance.

Access road from the car park

• All passageways are sufficiently wide.

• There is a step of no more than 2 cm to negotiate, but it is bevelled.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Horizontal movement

• The steps can be bypassed via a clearly marked alternative route.

• The floor is hard, even and free of obstacles.

• All passageways are fairly wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

Shower room

• The shower is level with the floor.

• There is an adapted toilet that is easy to use.

Adapted toilet

• An adapted toilet is available, clearly signposted, easy to find and easy to use.

• There is an accessible washbasin in the adapted toilet.

Restaurant

• Staff are available to help people get seated at the table, choose their meal, serve themselves, pay, etc.

• A trolley is available for service.

Extras

• Massages can be provided in your room if the hotel is fully booked.

Reception

• Assistance is required to use the payment machine.

• The ticket machine is too high.

Vertical movement

• The lift door has a clear width of 91 cm. The lift cabin measures 139 cm by 110 cm. However, the call button is too high to be used independently (111 cm from the floor).

Changing room

• There is no adapted cloakroom.

Shower room

• A shower is available in the adapted toilet. Although the toilet is accessible, the shower is not: there is no seat, no grab bars, no transfer area and no turning space.

Adapted toilet

• Shared toilet : The toilet bowl is 55 cm high.

• The washbasin is difficult to use.

Access to the water

• Most of the wellness area is not wheelchair accessible. There are clear passages and turning areas. However, the facilities are not accessible: ticket office, changing rooms, shower, massage rooms, sauna, steam room and swimming pool. There is no launch system for the swimming pool.

Restaurant

• None of the tables are suitable for wheelchair users.

A few additions:

The stairs have handrails on both sides but these do not protrude.

The lift door has a clear passage of 91cm.

The communal toilet is on level -1. The toilet bowl is 55cm high, with grab rails on both sides.

The shower in the wellness area is located in the adapted washroom, but has no seat or grab bar.

The changing room is not adapted.

The swimming pool does not have a launching system, nor a handrail for its staircase.

Access road from the car park

• Traffic is unobstructed.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is located opposite the entrance.

• The reception area is quiet and not glass-fronted.

Horizontal movement

• Circulation is unobstructed.

• The layout is simple and intuitive.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail.

Access to the water

• Dogs can wait in the room if this is included in the stay.

Access road from the car park

• Access from the street is quite long and requires crossing the entire car park.

Vertical movement

• The lift does not have voice synthesis.

• The stairs have handrails on both sides, but these do not protrude. There are no tactile paving tiles at the top of the stairs.

Access to the water

• There is no tactile guidance around the pool or in the indoor area.

• There is no handrail to access the pool.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is opposite the entrance.

• A member of staff is on hand to welcome and assist people with specific needs.

• The reception area is in a quiet environment.

Horizontal movement

• There are no obstacles to circulation.

• Glass walls and doors are marked with contrasting colours for safety.

• The furniture contrasts with its surroundings.

• The contrast between the floor and walls facilitates movement.

Vertical movement

• A lift serves all floors. It can be used independently or staff are available to assist.

• There is sufficient and continuous lighting on the stairs.

Access road from the car park

• Access from the street is quite long and requires crossing the entire car park.

Horizontal movement

• There are no contrasting coloured guide lines to facilitate circulation.

Vertical movement

• The stairs have handrails on both sides, but these do not protrude. There are no tactile paving tiles at the top of the stairs, nor is there any contrast between the steps.

• The lift does not have voice synthesis, but the position of the call button is intuitive and the buttons are raised (no Braille).

Access to the water

• Wellness area with no contrast on the floor. There is no contrasting marking around the pool, nor is there a handrail to access the pool.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are able to offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Wi-Fi

• Wi-Fi is free and available throughout the building.

Lighting

• The lighting is sufficient and allows for lip reading.

Horizontal movement

• The layout is easy to understand.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Car park

• There is a barrier for access to the car park. It opens automatically for entry. To exit, you must ask at reception for a ticket with a barcode to present to a device to open the barrier.

Reception

• Prices are not displayed at reception.

Horizontal movement

• The wellness area lacks signage.

Vertical movement

• Lift without floor display or contact number to send a text message in case of breakdown.

Changing room

• The changing room is open, so there is no lock, or there is a treatment room with staff present.

Access to the water

• No staff training regarding the pool.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are able to offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is quiet, open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Lighting

• The lighting is sufficient and allows for lip reading.

Horizontal movement

• The location is easy to understand.

Toilets

• It is possible to see whether a toilet is occupied or free.

Car park

• There is a barrier for access to the car park. It opens automatically for entry. To exit, you must ask reception for a ticket with a barcode to present to a device to open the barrier.

Entrance

• There is no doorbell.

Reception

• Prices are not displayed at reception.

Magnetic induction loop

• There is no mobile induction loop.

Horizontal movement

• The wellness area lacks signage.

Vertical movement

• Lift with no floor display or contact number to send a text message in case of a breakdown.

Changing room

• The changing room is open, so there is no lock, but there is a treatment room with staff present.

Access to the water

• No staff training regarding the pool.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is quiet, easy to find and close to the entrance.

• Cash payments (coins and notes) are accepted.

Horizontal movement

• The area is quiet and well lit.

• The signage is intuitive. It is either on the walls or on signs.

Vertical movement

• The lift is easy to use or staff are available to assist.

• The lighting is sufficient and continuous on the stairs.

Toilets

• The toilets are easy to find.

Car park

• There is a barrier to access the car park. It opens automatically for entry. To exit, you must ask reception for a ticket with a barcode to present to a device to open the barrier.

Entrance

• There is no doorbell.

Horizontal movement

• The wellness area lacks signage.

Vertical movement

• Lift without floor display, contact number or voice synthesis.

• The staircase does not have contrasting steps. Handrails are located on both sides but do not protrude.

Changing room

• The changing room is open, i.e. without a lock, and there is a treatment room with staff present.

Access to the water

• No staff training regarding the pool, nor handrails to access it.