Parc du Domaine du Château de Seneffe

Car park

• There are four reserved parking spaces near the Orangery (less than 100 metres away). They are accessed via a different entrance to the main visitor car park. Access to this car park is controlled and secured by an access barrier with an intercom system for signalling your arrival.

• The surface is stabilised.

• Parking is free of charge.

Access road from the car park

• All passageways are fairly wide.

• There are no steps to negotiate.

• The ground is hard, even and free of obstacles.

Entrance

• An alternative entrance giving direct access to the park is available on request (intercom located next to this entrance) via a large automatic gate.

• The entrance is easily identifiable.

Horizontal movement

• The paths are sufficiently wide.

Adapted toilet

• There is an accessible washbasin in the adapted toilet.

Entrance

• Staff cannot see people arriving.

Reception

• Access to the castle reception desk or the chapel information point is not essential if you have obtained a map online. These two areas are not accessible independently.

Horizontal movement

• The surface is not always stable (gravel).

• There are significant slopes.

• There is at least one ramp that is difficult to negotiate.

• There is no specific map available (showing accessible paths and facilities).

• Rest areas are not always accessible.

Adapted toilet

• Access to the toilets inside the castle is not suitable for people with reduced mobility ; there are passages that are too narrow, manoeuvring areas that are too small and the door is not wide enough.

Exhibition

• Access to the information panels is difficult (poorly positioned, sometimes too high, reflections, font too small, etc.).

Car park

• There are four reserved parking spaces near the Orangery (less than 100 metres away). They are accessed via a different entrance to the main visitor car park. Access to this car park is controlled and secured by an access barrier with an intercom system for signalling your arrival.

• The surface is stabilised.

• Parking is free of charge.

Access road from the car park

• All passageways are fairly wide.

• There are no steps to negotiate.

• The ground is even and free of obstacles.

Entrance

• An alternative entrance giving direct access to the park is available on request (intercom located next to this entrance) via a large automatic gate.

• The entrance is easily identifiable.

Reception

• Seats are available near the reception area.

Horizontal movement

• The steps can be bypassed via a well-marked alternative route.

• The paths are sufficiently wide.

Adapted toilet

• There is a toilet with grab bars that is easy to use.

• There is a washbasin in the adapted toilet.

Access road from the car park

• There are no seats along the route.

Entrance

• Assistance is required to open the door.

• Staff cannot see people arriving.

Reception

• Access to the castle reception desk or the chapel information point is not essential if you have obtained the map online. These two areas are difficult to access independently.

• The reception is located more than 50 metres from the entrance.

• There is at least one ramp that is difficult to negotiate.

Horizontal movement

• The surface is not always stable (gravel).

• There are significant slopes.

• There is no specific map available (indicating accessible paths and facilities).

• There are not enough rest areas, and they are not always accessible : the benches have no backrests or armrests.

Adapted toilet

• Access to the toilets inside the castle is not suitable for people with reduced mobility ; the passageways are too narrow and the door is not wide enough.

Exhibition

• Access to the information panels is difficult (poor positioning, reflections, small font size, etc.).

Access road from the car park

• Guide lines facilitate movement.

• There are no obstacles to movement.

Guide dogs

• Assistance dogs are accepted.

Reception

• The reception area is quiet and has no glass walls.

Horizontal movement

• The walkways are wide and free of obstacles at height.

Entrance

• There is no device to identify the entrance.

• Staff cannot see people arriving and cannot offer assistance.

Reception

• The reception area is difficult to locate.

Horizontal movement

• The ground surface is loose (gravel) on some of the paths, making it difficult to walk on. There are no breadcrumb trails or tactile markers to help visitors find their way from one point to another.

• There is at least one unsecured step and ramp in the logical route.

• The information panels and signage in the park are not suitable for visually impaired people.

• There is no suitable map of the site.

Vertical movement

• The stairs do not have handrails.

Exhibition

• There is no audio description.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

• There is contrast.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the path.

Reception

• The reception is located opposite the entrance.

• The reception is in a quiet environment.

Horizontal movement

• The paths are wide and free of obstacles at height. Some of these paths are clearly contrasted with their surroundings.

Entrance

• Staff cannot see people arriving and are unable to offer assistance.

Reception

• There is no designated person to welcome and assist people with specific needs.

Horizontal movement

• The ground surface is loose (gravel) on some of the paths, making it difficult to walk on. There are no breadcrumb trails or tactile markers to help visitors find their way from one point to another.

• The information boards and signage in the park are not suitable for visually impaired visitors.

• There is at least one unsecured step and ramp in the logical route.

• There is no adapted map of the premises.

Vertical movement

• The steps are not contrasting.

• The stairs do not have handrails.

Exhibition

• The written explanations are difficult to read.

Car park

• The car park is clearly signposted from the road.

• The car park is free to use.

Entrance

• The entrance is easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Reception

• There is no information available in sign language, and no staff members who use sign language.

Horizontal movement

• The park does not have directional signage throughout the entire route. However, a map is available in paper format at the park entrance to help visitors find their way around.

Exhibition

• There are no guided tours in sign language.

• The information panels are not in an easy-to-read format. There is no video guide providing information in sign language about the content of these panels.

Car park

• The car park is clearly signposted from the road.

• The car park is free to use.

Entrance

• The entrance is easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception is quiet, open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Toilets

• It is possible to see whether a toilet is occupied or free.

Entrance

• Staff cannot see people arriving.

Horizontal movement

• The park does not have directional signage throughout the entire route. However, a map is available in paper format at the park entrance to help visitors find their way around.

Car park

• The car park is clearly signposted from the road.

Entrance

• The entrance is easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance.

• The reception area is quiet.

Toilets

• The toilets are easy to find.

Entrance

• Staff cannot see people arriving.

Horizontal movement

• The park does not have directional signage throughout the entire route. Only location signage (such as totems with pictograms) can be used to locate the various points of interest along the route.

Vertical movement

• The steps on the staircases do not provide sufficient contrast.

• The staircases do not have handrails.

Exhibition

• The information panels are not in an easy-to-read format. Only a smartphone app called ‘Abel and Steve at the Park’ is available for young visitors.