Pestana Brussels Schuman

Car park

• There is at least one parking space within 100 metres of the entrance.

Entrance

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• There is sufficient space in front of the counter.

• There is a mobile payment terminal.

Horizontal movement

• There are no steps to negotiate.

Vertical movement

• A lift large enough serves all floors accessible to the public.

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

Restaurant

• Staff are available to help people get seated, choose their meal, serve themselves, pay, etc.

Bedroom

• The PRM rooms are sufficiently large and equipped with a walk-in shower with grab bars and a shower seat. They also have a PRM toilet with two grab bars, one of which is difficult to use (slanted grab bar).

Access from the street

• The hotel entrance may be difficult to access due to a double step (1 and 2 cm ; see photo in the technical gallery) and a steep slope on the pavement (up to 7% in some places).

Entrance

• The automatic doors are deactivated from 11:30 p.m. to 6:00 a.m. ; you must go through a swing door with a step (2 to 8 cm) or ask the night staff to reactivate the automatic opening.

Reception

• The counter is too high.

Vertical movement

• Access to the disabled toilets in the lobby is via a lift with a swing door (access to the call button at the disabled toilets is difficult). Access to the breakfast buffet is also via this lift (there is a step to exit onto the buffet floor : the level is poorly adjusted).

Bedroom

• The height of the bed mattress is 70 cm.

Shower

• The free passage to the shower/toilet is only 80 cm wide.

Car park

• There is at least one reserved parking space less than 50 metres from the entrance.

• It is possible to drop off a person near the entrance.

Entrance

• The building is easily identifiable.

• There is a step less than 18 cm high at the entrance.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception desk.

Horizontal movement

• There are no steps to negotiate.

Vertical movement

• A lift serves all floors accessible to the public.

Adapted toilet

• There is a toilet with grab bars that is easy to use.

Restaurant

• Staff are available to help people get seated, choose their meal, serve themselves and pay.

Bedroom

• There are several rooms that are large enough and accessible by lift.

• The rooms for people with reduced mobility are equipped with a walk-in shower with grab bars and a shower seat. They also have a toilet for people with reduced mobility with two grab bars.

Access from the street

• The hotel entrance may be difficult to access due to a steep slope on the pavement (up to 7% in some places).

Entrance

• The automatic doors are deactivated from 11:30 p.m. to 6:00 a.m. ; you must use a swing door with a step (2 to 8 cm) or ask the night staff to reactivate the automatic opening.

Vertical movement

• Access to the disabled toilets in the lobby is via a lift with a swing door. Access to the breakfast buffet is also via this lift (there is a step to exit onto the buffet floor: the level is poorly adjusted).

Bedroom

• The mattress height is 70 cm.

Shower

• The clear passage to the shower/toilet is only 80 cm wide.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is located opposite the entrance and is not glass-fronted.

Vertical movement

• A lift serves all floors accessible to the public.

Restaurant

• Staff are available to help people find their seats, choose their meals, serve themselves and pay.

Bedroom

• Staff are available to guide guests to their rooms and show them the facilities.

Reception

• Inside the lobby, there is a foosball table that is currently poorly positioned (risk of bumping into the handles at hip height, undetectable with a cane).

Vertical movement

• In the lift, there is no Braille on the standard buttons, but there is on the PRM buttons. And there is no voice synthesis.

• The stairs leading to the buffet are equipped with handrails on both sides, but they are not extended at the bottom (they are extended at the top).

Bedroom

• The room numbers are not written in Braille (but consideration is being given to adding them).

Entrance

• The entrance is easy to find ; it is located in the logical continuation of the route.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is located opposite the entrance.

Vertical movement

• The lift can be used independently or staff are available to assist.

Restaurant

• Staff are available to help people find their seats, choose from the menu, serve themselves, pay, etc.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

• Room numbers are in a contrasting colour to the background.

Reception

• Inside the lobby, there is a foosball table that is currently poorly positioned (risk of bumping into the handles at hip height).

Horizontal movement

• The glass doors are not sufficiently marked.

Vertical movement

• In the lift, there is no Braille on the standard buttons, but there is on the PRM buttons. There is no voice synthesis.

• The stairs leading to the buffet are equipped with handrails on both sides, but they are not extended at the bottom (they are extended at the top). There is no contrast between the first and last steps.

Bedroom

• The contrast of the bedroom doors is insufficient.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to help.

Reception

• The reception area is open, well lit and allows for lip reading.

Wi-Fi

• Wi-Fi is free and available throughout the building.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• The toilets are easy to find.

• It is possible to see if a toilet is occupied or free.

Restaurant

• Meals are served buffet style.

Bedroom

• Staff are available to show you your room and its facilities.

• Several rooms are equipped with a suitable fire alarm system (light or vibrating).

Entrance

• Between 11:30 p.m. and 6:00 a.m., the automatic doors at the entrance are closed and access via a swing door can be requested using a standard doorbell (please be careful if you arrive late).

Reception

• No staff members speak sign language.

• Prices are not displayed at reception.

Vertical movement

• In the event of a lift breakdown, there is only a standard call button to signal your presence in the lift.

Bedroom

• There is no device to alert guests that a visitor is at the door.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to help.

Reception

• The reception area is open, well lit and allows for lip reading.

Horizontal movement

• The layout is easy to understand.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• It is possible to see whether a toilet is occupied or free.

Restaurant

• Meals are served buffet style.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

• At least one room is equipped with an adapted fire alarm system (light or vibrating).

Entrance

• Between 11:30 p.m. and 6:00 a.m., the automatic doors at the entrance are closed and access via a swing door can be requested using a standard doorbell (please note if arriving late).

Reception

• Prices are not displayed at reception.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Bedroom

• There is no device to alert occupants of rooms that a visitor is at the door.

Entrance

• The entrance is easy to find.

Reception

• The reception is easy to find and close to the entrance.

• Cash payments (coins and notes) are accepted.

Horizontal movement

• The premises are well lit.

Vertical movement

• The lift is easy to use or staff are available to assist.

• There is a visual announcement in the lift.

• The floors of the building are clearly indicated on each landing.

Toilets

• The toilets are easy to find.

Restaurant

• The restaurant offers a buffet.

• Cash payments (coins and notes) are accepted.

• Staff are available to help people find their seats, choose from the menu, serve themselves and pay.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

Vertical movement

• There is no voice synthesis in the lifts.

• Lack of contrast on the first and last steps of the stairs leading to the breakfast buffet.