Stadtmuseum Eupen

Parking

It is possible to drop someone off on the pavement in front of the museum entrance

Standard parking available on nearby streets

Entrance

Building and entrance easily identifiable

Level entrance

Staff have a view of the entrance and can provide assistance if necessary

Reception

In close proximity to the entrance

Counter with lowered section

Horizontal circulation

Sufficient circulation width

Vertical circulation

A lift of sufficient size serves all floors

Exhibition

Staff are aware of accessibility issues and adapted guided tours can be organised on request.

Toilets

An adapted toilet of sufficient size is available. The toilet bowl is at a good height and equipped with two grab bars. The washbasin is located in the toilet.

Parking

No disabled parking spaces nearby

Reception

The payment terminal is inaccessible to wheelchair users (located on the upper part of the counter)

Horizontal circulation

In the old building, on the mezzanine floor, two rooms are inaccessible (steps)

In the old building, on the first floor, one room is inaccessible (door width 72 cm)

Vertical circulation

The height of the lift buttons is between 110 and 120 cm

There is insufficient space next to the call button on the mezzanine floor, but assistance can be requested at reception

Exhibition

The "classic" exhibition is not suitable for wheelchair users. Some of the works and objects on display are difficult to see because they are placed too high. Most of the explanatory labels are difficult to read because they are placed too high. The video terminals are inaccessible to seated people.

Toilets

The accessible toilet is not signposted. It is located on the mezzanine at the end of the corridor. Ask the reception staff if you cannot find it.

The space in front of the toilet door is insufficient for a wheelchair user to easily open the door without assistance.

The grab rail is placed too high (90 cm).

Parking

It is possible to drop someone off on the pavement in front of the museum entrance

Parking (standard) available on nearby streets

Entrance

Building and entrance easily identifiable

Level entrance

Reception

Right next to the entrance

Seating available on request

Horizontal circulation

Sufficient circulation width

Foldable, stable walking sticks with armrests are available for visitors

Vertical circulation

A lift of sufficient size serves all floors

Exhibition

Folding seats available

Fixed seats in some rooms

Toilets

An adapted toilet is available and equipped with grab bars. The washbasin is located in the toilet.

Parking

No reserved parking spaces for disabled persons nearby

Horizontal circulation

No indication of the direction of the tour

In the old building, on the mezzanine floor, two rooms are accessible via two steps without a handrail

In the old building, on the first floor, one room is accessible via a narrow door (clear door width 72 cm)

Toilets

The toilet is not signposted. It is located on the mezzanine floor at the end of the corridor. Ask the reception staff if you cannot find it.

Entrance

Entrance identifiable by its recessed position

Staff have a view of the entrance and can provide assistance if necessary

Reception

Reception area continues from the entrance. Calm environment and counter without glass partition

Horizontal circulation

No wide circulation areas

Vertical circulation

A lift serves all floors, with raised and Braille buttons

Exhibition

Possibility to book an adapted guided tour for groups of 3 or 4 people or more

Audio guide with programme in German for visually impaired people (information about the historic building)

Horizontal circulation

In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) – risk of head injury

In the new building, there is a sculpture with a cantilever – risk of head injury

Vertical circulation

The old staircase between the ground floor and the first floor is dangerous (insufficient headroom); use the lift instead.

Exhibition

Classic exhibition, with mainly visual content.

The audio guide does not automatically adapt its content during the visit and does not include information about the exhibitions.

Entrance

Identifiable entrance (sign)

Staff can see the entrance and can provide assistance if necessary

Reception

Reception area adjacent to the entrance. Calm environment and counter without glass partition

Horizontal circulation

No wide circulation areas

Vertical circulation

A lift serves all floors, with raised selection buttons

Exhibition

Possibility to book an adapted guided tour for groups of 3 or 4 people or more

Audio guide with programme in German for visually impaired people (information about the historic building)

Entrance

Insecure glazing

Reception

Insufficient lighting

Horizontal circulation

Insufficient lighting in some areas

Insecure glass door

In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) - risk of head injury

In the new building, there is a sculpture with a cantilever - risk of head injury

Vertical circulation

Stairs without contrasting step nosings

The old staircase between the ground floor and the first floor is dangerous (insufficient space), so it is preferable to use the lift

Exhibition

Classic exhibition, with mainly visual content. Labels written in very small print

The audio guide does not automatically adapt its content during the visit and does not include information about the exhibitions

Entrance

Identifiable building and entrance: police number and sign

Staff have a view of the entrance and can provide assistance if necessary

Reception

Reception area in line with the entrance. Calm environment and counter without glass

Option to contact the museum by email

Vertical circulation

A lift serves all floors

Toilets

Toilet door with vacant/occupied indicator

Home

Prices not displayed

Insufficient lighting

Staff aware but not trained in sign language

Horizontal circulation

No indication of the direction of the visit

Insufficient lighting in some areas

Exhibition

Traditional exhibition. No explanations adapted for easy reading and understanding. No systematic subtitling of videos.

No content in sign language. No adapted guided tours organised.

Toilets

The toilet is not signposted. It is located at the rear of the building, on the mezzanine floor at the end of the corridor.

Entrance

Identifiable building and entrance: police number and sign

Staff have a view of the entrance and can provide assistance if necessary

Reception

Reception area in line with the entrance. Calm environment and counter without glass

Option to contact the museum by email

Vertical circulation

A lift serves all floors

Toilets

Toilet door with vacant/occupied indicator

Reception

Prices not displayed

Insufficient lighting

Horizontal circulation

No indication of the direction of the visit

Insufficient lighting in some areas

Exhibition

Traditional exhibition with small labels. No explanations adapted for easy reading and understanding. No systematic subtitling of videos. No adapted guided tours organised.

Toilets

The toilet is not signposted. It is located at the rear of the building, on the mezzanine floor at the end of the corridor.

Parking

It is possible to drop someone off on the pavement in front of the museum entrance.

Entrance

The building is easily identifiable: police number and sign.

Reception

Cash payments are accepted.

Vertical circulation

A lift serves all floors.

Exhibition

It is possible to book an adapted guided tour for groups of 3 or 4 people or more.

Parking

No reserved parking spaces for disabled persons nearby

Horizontal circulation

No indication of the direction of the tour

In the old building, on the first floor, some doors have very low lintels (170 to 180 cm) - risk of head injury

Vertical circulation

The stair treads do not have contrasting nosings

The old staircase between the ground floor and the first floor is dangerous (insufficient headroom), so use the lift instead

Exhibition

Classic exhibition, without explanations adapted to be easy to read and understand. Very little interactive or multisensory content

Toilets

The toilet is not signposted. It is located on the mezzanine at the end of the corridor. Ask the reception staff if you cannot find it.