Located in the European quarter of Brussels, the Thon Hotel EU is the ideal starting point for business and leisure travellers. Most European institutions are within easy walking distance and the historic city centre is just a few steps away.
The venues are relatively accessible, but we nevertheless recommend that you consult the respective information sheets according to your needs.
Staff are available to assist you should you encounter any obstacles.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
There is a car park at the hotel with 4 parking spaces reserved for people with reduced mobility.
The reserved parking spaces are clearly marked.
It is possible to drop off a person near the entrance.
The entrance at 75 Rue de la Loi is accessible but is open from 9 a.m. to 6 p.m. The main accessible entrance is nearby, at 132 Rue de Trèves.
The door opens automatically.
The reception staff can help if needed.
There is a mobile payment device.
There are no steps to negotiate.
All passageways are wide enough.
A lift that is large enough and can be used independently serves all floors accessible to the public.
There is an accessible restaurant with a buffet in the morning and an à la carte menu, with staff available if needed.
The corridors are wide enough.
There are 20 adapted rooms : 16 Business PRM rooms and 4 Family PRM rooms.
The adapted rooms have a private shower room with an adapted toilet.
The adapted shower is on the same level and is equipped with a seat and grab bars.
Points of attention
There are several entrances, not all of which are accessible.
Circulation within the hotel is easy, except for the carpet in the corridors on the upper floors, which may hinder movement for some guests.
The adapted toilet in the lobby, located next to reception, is difficult to use (insufficient transfer space, complex grab bars).
The tables are between 72 and 75 cm high, with a central leg and a clearance of 35 cm under the table.
The entrance door has a clear width of 84 cm ; the badge height is 120 cm.
The bed is too high (65 cm).
The bathroom threshold has a 3.5 cm bevelled step.
The fixed grab bar in the adapted toilet is poorly positioned (angled and set back).
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
There is a car park at the hotel with 4 parking spaces reserved for people with reduced mobility.
The reserved parking spaces are clearly marked.
The ground is level and free of obstacles.
The entrance at 75 Rue de la Loi is accessible but is open from 9 a.m. to 6 p.m. The main accessible entrance is nearby, at 132 Rue de Trèves.
The door opens automatically.
Seating is available near the reception desk.
Reception staff can assist if needed.
Circulation is easy almost everywhere.
All passageways are wide enough.
A lift serves all floors accessible to the public.
There is an accessible restaurant, a buffet in the morning and an à la carte menu, with staff available to assist if needed.
There are 20 adapted rooms : 16 Business PRM rooms and 4 Family PRM rooms.
The rooms have a private adapted shower room.
The adapted shower is equipped with a seat and grab bars.
There is a toilet with grab bars and is easy to use.
Points of attention
The handrail at the entrance is not secure and does not extend beyond the edge.
Circulation within the hotel is easy, except for the carpet in the corridors on the upper floors, which may hinder movement for some guests.
The adapted toilet in the lobby, located next to the reception desk, is difficult to use (insufficient transfer area, complex grab bars).
The entrance door has a clear width of 84 cm.
Accessible with occasional help! Come accompanied! The difficulties encountered can be overcome with your companion/third-party help.
Strengths
Assistance dogs are accepted at no extra charge.
The entrance is located in the logical continuation of the route.
The door opens automatically.
Staff can see people arriving at the building and can offer assistance.
The reception is located opposite the entrance ; it is in the logical continuation of the route.
The reception area is not glass-enclosed.
Staff are available to assist at the reception desk.
A lift serves all floors accessible to the public.
Staff are available to assist guests in finding a table, choosing their meal, serving themselves, paying, etc.
The rooms are accessible.
Staff are available to show guests to their rooms and explain the facilities.
Points of attention
There is a non-separated cycle lane on the pavement at the entrance to 75 Rue de la Loi. The entrance at 132 Rue de Trèves is preferable. The reception is located in the extension of this entrance.
There is at least one unsecured step in the logical route.
The lifts are equipped with voice synthesis, but the sound level is a little low.
The stairs are not secured, but can be bypassed by a ramp or lift.
The room number is not embossed on the door.
Accessible with occasional help! Come accompanied! The difficulties encountered can be overcome with your companion/third-party help.
Strengths
The entrance is easy to identify.
The door opens automatically.
Staff can see people arriving in the building and can offer assistance.
The reception is located in a logical continuation of the route.
A lift serves all floors.
Staff are available to help people find their seats, choose from the menu, serve themselves, pay, etc.
The bedrooms are accessible.
Staff are available to show guests to their rooms and explain the facilities.
The bedroom door contrasts with its surroundings.
The room number is in a colour that contrasts with its background.
Points of attention
There is a non-separated cycle lane on the pavement at the entrance to 75 Rue de la Loi. The entrance at 132 Rue de Trèves is preferable. The reception is located in the extension of this entrance.
The window stickers securing the glass doors and walls are present but not very contrasting.
There is at least one unsecured step in the logical route.
The lighting is sometimes insufficient (shadow areas).
The lifts are equipped with voice synthesis, but the sound level is a little low.
The stairs (the ones at the entrance in front of the reception and the spiral staircase leading to the conference rooms) are not secured but can be bypassed by a ramp or a lift.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The entrance is easy to find.
The reception area is open, well lit and allows for lip reading.
The establishment can be contacted by email.
Wi-Fi is free and available throughout the building.
The layout is easy to understand.
There is a visual display of the floors in the lift.
The floors of the building are clearly indicated.
The toilets are easy to find.
It is possible to see if a toilet is occupied or free.
There are round or oval tables for X people.
The lighting is sufficient and allows lip reading.
The staff are available to show you the room and its facilities.
Points of attention
There is a barrier at the entrance to the car park and no staff are present.
There are no staff trained to assist deaf people.
In the event of a lift breakdown, the lifts are not glazed and there is no mobile phone number displayed for sending a text message (nor are there any cameras).
The menus and à la carte selections are presented in the usual manner.
There are no rooms equipped with a fire alarm system or adapted alarm bells (light or vibrating).
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The entrance is easy to find.
The reception area is open, well lit and allows lip reading.
The establishment can be contacted by email.
The layout is easy to understand.
There is a visual display of the floors in the lift.
The floors of the building are clearly indicated.
It is possible to see whether a toilet is occupied or free.
The lighting is sufficient and allows lip reading.
Points of attention
There is a barrier at the entrance to the car park and no staff are present.
Depending on how busy it is, it can be very noisy at reception.
There is no mobile magnetic induction loop.
There are no rooms equipped with a suitable fire alarm system (light or vibrating).
Accessible! You can come alone. This location is fully accessible.
Strengths
The entrance is easy to find.
Cash payments (coins and notes) are accepted.
The lift is easy to use or staff are available to assist.
There is an audio and visual announcement in the lift.
The floors of the building are clearly indicated.
The toilets are easy to find.
Cash payments (coins and notes) are accepted.
Staff are available to help people find their seats, choose from the menu, serve themselves and pay.
Staff are available to show guests to their rooms and explain the facilities.
Points of attention
At the entrance, there is a lack of contrast between the first and last steps of the stairs, but they can be bypassed using a handrail.
The patterns on the carpets on the upper floors may be confusing.
The menus and menus are presented in a traditional manner.
Validity: From 29 March 2024 on 29 March 2027
Audit conducted by
Access-i informs you about the accessibility of this place based on data collected on-site at a given time. Any changes after the visit by Access-i are the responsibility of the operator.
Dernière mise à jour effectuée le 17 November 2025 - 13:47
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This audit and certification project was made possible thanks to the invaluable support of visit.brussels.
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