L'Arvô - Info Tourisme de Limbourg

Access road from the street

• All passageways are wide enough.

• There are no steps to negotiate.

• Lighting is adequate.

Entrance

• The building and entrance are easily identifiable.

• The entrance is easy to use.

• The door is at least 85 cm wide.

Reception

• There is sufficient space in front of the counter. The counter is at a suitable height.

• Staff have been trained to assist visitors with specific needs.

Horizontal movement

• There are no steps to negotiate.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

Exhibition

• All exhibition content is accessible and visible.

Car park

• Parking is prohibited on Place Saint-Georges. For people with reduced mobility, access to parking in front of the building can be requested by calling the number displayed on the retractable bollards.

Access road from the street

• Access to the building is via the porch (Arvô), which has a 6.5% slope with uneven paving stones. There is a horizontal landing in front of the door. The entrance is at ground level. You must ring the bell to have the double wooden door opened.

Vertical movement

• On the upper floors, the lift call button is located in a corner, but there is a help button if you have difficulty reaching the lift button.

Access road from the street

• All passageways are wide enough.

• There are no steps to negotiate.

• Steps can be bypassed via a clearly marked alternative route.

Entrance

• The building and entrance are easily identifiable.

• The doors are at least 85 cm wide.

Reception

• Seating is available near the reception area.

Horizontal movement

• There are no steps to negotiate.

• Circulation is easy throughout.

• The floor is even and free of obstacles.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs are equipped with handrails on both sides. They are safe.

• The lighting is adequate.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the adapted toilet.

• The door opening is at least 85 cm wide.

Exhibition

• All of the exhibition content is accessible.

• There are seats in each area of the exhibition.

Car park

• Public parking is available approximately 200 metres away. Parking is prohibited on Place Saint-Georges. However, for people with reduced mobility, access can be granted to park in front of the building by calling the number displayed on the retractable bollards.

Access road from the street

• There are no seats along the route.

• Access to the building is via the porch (Arvô), via a 6.5% slope with uneven paving stones. There is a horizontal landing in front of the door. The entrance is level. You must ring the bell to have the double wooden door opened. The main entrance is at the rear, via a glass door with two steps.

Access road from the street

• Guide lines facilitate movement.

• There are no obstacles to movement.

Guide dogs

• Assistance dogs are allowed.

Entrance

• The entrance is easily identifiable.

• Staff can see people arriving at the building and can offer assistance.

Reception

• The reception area is quiet and not enclosed by glass.

• The tourist reception staff are trained to welcome people with specific needs.

Horizontal movement

• Circulation is unobstructed.

• The layout is simple and intuitive.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail and are secured by warning tiles.

Car park

• Public parking is available approximately 200 metres away. Parking is not permitted on the square, but people with reduced mobility can request access by car to drop off or park in front of the building. Simply call the number displayed on the removable barriers blocking access at the top of the square.

Exhibition

• There is no alternative content to the information panels on the building.

Access road from the street

• Guide lines facilitate movement.

• There are no obstacles to movement.

Entrance

• The entrance is easily identifiable and is located in the logical continuation of the route.

• There is a doorbell at the entrance to request assistance.

• Staff can see people arriving at the building and can provide assistance.

Reception

• A contact person is available to welcome and assist people with specific needs.

• The reception area is in a quiet environment.

• An adapted map of the premises is available.

• There is sufficient lighting.

• The tourist reception staff are trained to assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

• The furniture contrasts with its surroundings.

• The contrast between the floor and walls facilitates movement.

• The layout of the premises is simple and makes it easy to find your way around.

• Signage makes it easy to find your way around.

Vertical movement

• A lift serves all floors. It can be used independently or staff are available to assist.

• There is sufficient and continuous lighting on the stairs.

• The steps are contrasting.

• The stairs are equipped with at least one safety handrail.

• Floor numbers are clearly indicated on each landing.

Exposure

• Written explanations are displayed in large print.

Car park

• Public parking is available approximately 200 metres away. Parking is not permitted on the square, but people with reduced mobility can request access by car to drop off or park in front of the building. Simply call the number displayed on the removable barriers blocking access at the top of the square.

Reception

• The reception desk (open) is located behind the windows. If the backlighting bothers you, please ask the person who welcomes you to move.

Horizontal movement

• There is a glass panel in the floor showing the old staircase leading to the basement, which may be disorienting. You can ask to enter through the alternative entrance (wooden door under the porch). You will need to ring the bell to have the door opened.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• The opening hours are displayed near the door.

• There is a mobile phone number displayed for contact purposes.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows lip reading.

• The establishment can be contacted in writing : by text message or email.

• The tourist reception staff are trained to welcome people with specific needs.

Wi-Fi

• Wi-Fi is free and available throughout the building.

Horizontal movement

• The layout of the premises is simple and makes it easy to find your way around.

• Signage makes it easy to find your way around.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• The toilets are easy to find.

• It is possible to see if a toilet is occupied or free.

Exhibition

• The content on display is mainly visual.

Reception

• The reception desk (open) is located behind the windows. If the backlighting is bothering you, please ask the person who greets you to move.

• No staff members are trained in sign language.

Exhibition

• There are no easy-to-read materials available.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows lip reading.

• The establishment can be contacted in writing : SMS or email.

• The tourist reception staff are trained to welcome people with specific needs.

Horizontal movement

• The layout of the premises is simple and makes it easy to find your way around.

• Signage makes it easy to find your way around.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• It is possible to see whether a toilet is occupied or free.

• The function of the room is displayed on each door.

Exhibition

• The environment is quiet.

• The content on display is mainly visual.

Reception

• The reception desk (open) is located behind the windows. If the backlighting is bothering you, please ask the person who greets you to move.

• No staff members are trained in sign language.

Exhibition

• There are no easy-to-read materials available.

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

• Staff can see people entering and are available to help.

Reception

• The reception area is quiet.

• The reception desk is open.

• Cash payments (coins and notes) are accepted.

• Staff have been trained to assist people with specific needs.

Horizontal movement

• The place is quiet and well lit.

• Signage makes it easy to find your way around.

• The layout of the place is simple and makes it easy to find your way around.

Vertical movement

• The lift is easy to use or staff are available to help.

• There is a visual announcement in the lift.

• The floors of the building are clearly indicated.

• There is sufficient and continuous lighting on the stairs.

• The steps are contrasting in colour.

• The stairs are equipped with at least one safety handrail.

Toilets

• The toilets are easy to find.

Car park

• Public parking is available approximately 200 metres away. Parking is not permitted on the square, but people with reduced mobility can request access by car to drop off passengers or park in front of the building. Simply call the number displayed on the removable barriers blocking access at the top of the square.

Horizontal movement

• There is a glass panel in the floor showing the old staircase leading to the cellar, which may be disorienting. You can ask to enter via the alternative entrance (wooden door under the porch). Please ring the bell to have the door opened.

Exhibition

• There are no easy-to-read and understand information panels about the building and its history.