Le Louise Hotel Brussels - Mgallery Collection (Partie Bar-Restaurant)

Entrance:

• The floor is level and free of obstacles.

• The building and the entrance are easy to find.

• The door opens automatically and is at least 85 cm wide.

Movement inside the building:

• There are no steps to negotiate. The layout is all on one level.

• The passageways are wide enough.

• The doors are easy to pass through independently and are at least 85 cm wide

Lift:

• There is one lift that is large enough to serve the floor open to the public

• The depth of the lift car is between 130 and 140 cm.

Reception:

• Staff are on hand to welcome and assist people with specific needs.

• Removable payment terminal

• A manual wheelchair can be provided

Bar-Restaurant:

• Table service

• Part of the terrace is accessible at ground level

Entrance:

• You must use an escalator or a lift to reach the restaurant and bar. The lift is not clearly signposted; it is located to the right of the escalator at the end of the corridor.

Lift:

• The clear width of the door is 80 cm, which may not be wide enough for some types of wheelchairs.

• A code is required to call the lift, and staff must accompany the guest to the lift.

• The device for swiping a card and operating the lift (code) is too high.

Reception toilets:

• There are no accessible toilets within the restaurant or bar; guests must use those at the hotel reception.

• There is an accessible washbasin in the adapted toilet, BUT it encroaches on the transfer area.

• The grab rails are poorly positioned or too short.

Bar-Restaurant:

• To access the main part of the terrace, a removable ramp must be used: the slope is too steep and may not be suitable for all users.

• The bar tables have a central leg which may prevent a person in a wheelchair from positioning themselves properly.

Entrance:

• The floor is level and free of obstacles.

• The building and the entrance are easy to find.

• The door opens automatically and is at least 85 cm wide.

Internal circulation:

• There are no steps to negotiate. The layout is all on one level.

• The passageways are sufficiently wide.

• The doors are easy to pass through independently and are at least 85 cm wide

Lift:

• There is one lift that is large enough to serve the floor open to the public

• The clear width of the lift door is between 80 and 85 cm.

• The depth of the lift car is between 130 and 140 cm.

Reception:

• Staff are on hand to welcome and assist people with specific needs.

• There are seats near the reception area.

• A manual wheelchair can be provided.

Bar-Restaurant:

• Table service

• Part of the terrace is accessible at ground level

• To access the main part of the terrace, a removable ramp can be used

Entrance:

• You will need to use an escalator or a lift to reach the restaurant and bar. The lift is not clearly signposted; it is located to the right of the escalator at the end of the corridor.

• A code is required to call the lift, and a member of staff must accompany the guest to the lift.

Reception toilets:

• There are no accessible toilets within the restaurant or bar; guests must use those at the hotel reception.

• The grab rails are poorly positioned and too short.

Reception:

• Assistance dogs are welcome on the premises at no extra cost, in accordance with current legislation.

Entrance:

• The entrance is easily identifiable after a first visit: bollards with carpeted mats in front of the automatic door.

• One escalator leads to the floor open to the public and is situated in the natural extension of the entrance.

Internal circulation:

• Circulation is on one level, with no obstacles to walking.

• There are no protruding objects along the route.

Bar-Restaurant:

• Reception staff or waiters have the time and opportunity to be attentive to customers’ specific needs.

Lift:

• No voice guidance.

• If customers wish to use the lift, it is not clearly identifiable and cannot be located independently from the building’s entrance.

• A code is required to call the lift, and staff must accompany the customer to the lift.

Bar-Restaurant:

• There is no menu in Braille

• The payment terminal is touch-sensitive (with no buttons, contrast or Braille) and does not comply with current accessibility requirements.

Reception:

• Assistance dogs are welcome on the premises at no extra charge, in accordance with current legislation.

Entrance:

• The entrance is easily identifiable after a first visit: bollards with carpeted mats in front of the automatic door.

• One escalator leads to the floor open to the public and is situated in the natural extension of the entrance.

Internal circulation:

• Circulation is on one level with no obstacles to walking.

• There are no protruding objects along the route.

Bar-Restaurant:

• Reception staff or waiters have the time and opportunity to be attentive to the customer’s specific needs.

Entrance:

• Lack of contrast on the glass walls of the entrance.

Lift:

• If guests wish to use the lift, it is not clearly identifiable and cannot be located independently from the building’s entrance.

• A code is required to call the lift, and staff must accompany the guest to the lift.

Bar-Restaurant:

• The payment terminal is touchscreen-only (with no physical buttons, contrast or Braille) and does not comply with current accessibility requirements.

Reception:

• The reception area is located directly off the entrance when using the escalator.

• A member of staff who uses sign language (present 5 days a week) is on hand to help if required.

• Wi-Fi is available throughout the building.

Moving around inside:

• There is adequate and consistent lighting throughout the building.

Bar-Restaurant:

• Table service.

• No illustrated or simplified menu.

• No round or oval table seating at least 8 people.

Reception:

• The reception area is located directly off the entrance if you take the escalator.

• Wi-Fi is available throughout the building.

Internal circulation:

• Adequate and continuous lighting throughout the building

Entrance:

• The entrance is clearly identifiable.

Reception:

• The reception is a logical continuation of the entrance if you take the escalator.

Bar-Restaurant:

• Table service: the staff take the time to explain the menu and the recommendations. They are attentive to the customer’s specific needs.

• Cash payments accepted.

Home:

• Staff are not trained in disability issues or in catering for this target group.