Citizens' Centre - Municipality of Namur

Car park

• Disabled parking spaces are located in the basement, on level -1.

Access road from the street

• Most passageways are quite wide.

• The floor is even, hard and obstacle-free.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There are no steps at the entrance.

• The door opens automatically.

• Staff can see people arriving and are available to assist.

Reception

• There is sufficient space in front of the counter, which is at a good height.

Horizontal movement

• There are no steps to negotiate.

• All passageways are fairly wide.

Vertical movement

• A sufficiently large lift serves all floors accessible to the public.

Adapted toilet

• The adapted toilet is easy to find.

Reception

• Assistance is required to use the payment system.

Adapted toilet

• The disabled toilet on the ground floor is accessible. However, there is not enough space to turn around when opening the door to the shared area of the toilet block.

Car park

• Disabled parking spaces are located in the basement, on level -1.

Entrance

• There are no steps at the entrance.

• Staff can see people arriving and are available to assist.

Reception

• Wheelchairs are available.

Waiting room

• Seating is available.

Horizontal movement

• There are no steps to negotiate.

• Circulation is easy throughout.

Vertical movement

• There is a lift.

Adapted toilet

• The adapted toilet is easy to find.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is located in the logical continuation of the route.

• Staff can see people arriving and can offer assistance.

Reception

• Raised guide lines facilitate movement to the reception area.

• Visual information is accompanied by a voice announcement.

Entrance

• There are guide lines at the entrance, but they disappear at some point.

Horizontal movement

• There are dangerous objects on the path.

Entrance

• The entrance is located in the logical continuation of the route.

• Staff can see people arriving and offer assistance.

Reception

• Raised guide lines facilitate movement to the reception area.

• The reception area is located in the logical continuation of the route.

• A designated member of staff is on hand to welcome and assist people with specific needs.

• Visual information is accompanied by a voice announcement.

Entrance

• Guide lines are present at the entrance, but they disappear at some point.

Horizontal movement

• There are dangerous objects on the path.

• Glass walls and doors are not secured by contrasting markings.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows for lip reading.

• The staff have been trained in welcoming deaf people, and one member of staff uses sign language.

Wi-Fi

• Wi-Fi is available.

Horizontal movement

• The layout of the venue is simple, making it easy to find your way around.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well lit and allows for lip reading.

Horizontal movement

• The layout is easy to understand.

• Signage makes it easy to find your way around and get your bearings.

Reception

• The waiting room and administrative offices are noisy. A closed room is available on request.

Magnetic Induction Loop

• The Magnetic Induction Loop (MIL) is available at reception, but not at the counters.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to assist.

• Opening hours are displayed near the door.

Reception

• Priority access is available.

Horizontal movement

• The location is quiet.

Toilets

• The toilets are easy to find.

Reception

• The waiting room and administrative offices are noisy. A closed room is available on request.