Musée Wellington

Car park

• There is a reserved municipal parking space on Reine Astrid Street.

• The reserved parking space is clearly marked.

Access road from the car park

• All passageways are wide enough.

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

Reception

• The payment system is easy to use.

• The reception desk is suitable and accessible.

Horizontal movement

• The floor is hard, even and free of obstacles.

Vertical movement

• There is a lift.

Adapted toilet

• The disabled toilet is easy to find.

• There is an accessible washbasin in the toilet that is easy to use.

Exhibition

• Most of the exhibition content is accessible and visible.

• Equipment such as tablets and interactive terminals can be used.

Access road from the car park

• The museum cannot be accessed via the main entrance. If you contact the museum in advance to arrange your visit, the staff will allow you to enter via a secondary entrance that does not comply with accessibility standards and is not signposted: the surface is difficult to walk on, there is no car park, and the ramp (25%) and door (77 cm clearance) are not accessible independently. The secondary entrance is via the temporary exhibition room. To return to the reception area, there is a narrow corridor measuring 80-82 cm.

Entrance

• Staff cannot see visitors arriving and are unable to provide assistance.

Horizontal movement

• To start the visit, visitors must pass through the narrow corridor measuring 80-82 cm to access the inner courtyard. To continue the tour in the other wing of the museum, staff must come and open the door opposite the lift, which provides level access.

• The tour can continue upstairs to the Wellington office. Passage via a narrow ramp (88 cm wide) with a 15% gradient and a handrail.

• The rest of the tour is not wheelchair accessible as there are steps, but these are compensated for by an interactive tablet for people with reduced mobility in the Wellington office. This allows visitors to continue the tour virtually. The exit is via the same route back to the lift.

Vertical movement

• The lift call button is difficult to access on the ground floor. You will need to ask staff to help you get on. You can get off on your own.

Adapted toilet

• To access the disabled toilet, staff must come and open the door opposite the lift, which provides level access. The door is 82 cm wide and the toilet is 47 cm high.

Car park

• There is a reserved municipal parking space on Rue Reine Astrid.

• The reserved parking space is clearly marked.

Access road from the car park

• All passageways are wide enough.

• The ground is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

Reception

• Seating is available near the reception desk.

Vertical movement

• There is a lift.

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the disabled toilet.

Access road from the car park

• There are no seats along the route.

• Access to the museum is difficult via the main entrance, which has four steps measuring 19 cm and non-compliant handrails.

• If you contact the museum in advance to plan your visit, the staff will allow you to enter via a secondary entrance that is not compliant and not signposted: the surface is difficult to walk on, there is no parking, and the ramp (25%) and door (77 cm clearance) are not accessible independently. The secondary entrance is via the temporary exhibition room. To return to the reception area, there is a narrow corridor measuring 80-82 cm.

Entrance

• The staff cannot see people arriving and are unable to provide assistance.

Horizontal movement

• To start the tour, you have to go back through the narrow corridor (80-82 cm wide) to access the inner courtyard. To continue the tour in the other wing of the museum, staff must come and open the door opposite the lift, which provides level access.

• The tour can continue upstairs to the Wellington office. Passage via a narrow ramp (88 cm wide) with a 15% gradient and a handrail.

• You can then either continue the tour with two steps without a handrail or stop at the interactive tablet for people with reduced mobility in the Wellington office. This allows you to continue the tour virtually. In this case, exit by retracing your steps back to the lift.

Vertical movement

• The lift call button is difficult to access on the ground floor.

Exhibition

• There are not enough seats.

Access road from the car park

• Some crossings on the access route are secured by tactile paving.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is easily identifiable and is located in the logical continuation of the route.

Reception

• The reception is located in the logical continuation of the route.

• The reception area is quiet and not enclosed by glass.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• There is a lift.

• The stairs have at least one handrail.

Exhibition

• It is possible to touch the exhibits.

Entrance

• The stairs at the entrance are not safe.

• Staff cannot see people arriving and cannot offer assistance.

Horizontal movement

• The room beyond the lift landing is more than 400 cm wide and has no guide line.

• There is at least one step and one ramp that are not secure in the logical route.

• Passage through a 187 cm wide doorway: a mat has been placed on the lintel and the passage is detectable on the floor by a small slope.

Vertical movement

• The interior stairs are partially secure: tactile paving has been installed at the top but there are no handrails.

Exhibition

• There are no adapted tours planned.

• The audio guide helps with the visit but does not start automatically.

Access road from the car park

• Some crossings on the access route are secured by tactile paving.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

Reception

• The reception is located in the logical continuation of the route.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• The lift can be used independently or staff are available to assist.

• Lighting is adequate and continuous on the stairs.

• The steps are contrasting.

• The stairs have at least one handrail.

Exhibition

• Most of the works can be viewed at close range.

Entrance

• Staff cannot see people arriving and are unable to offer assistance.

• The stairs at the entrance are not safe.

Horizontal movement

• One exhibition room has a display case with lighting at floor level.

• Passage through a 187 cm opening: foam has been placed on the lintel and the passage is detectable on the floor by a small slope.

• In the inner courtyard, glass walls are not secure.

Vertical movement

• The interior stairs are partially secure: tactile paving has been installed at the top, but there are no handrails.

Exhibition

• The audio guide helps visitors, but does not start automatically.

• There are no adapted tours available.

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows lip reading.

• The establishment can be contacted by email.

• One member of staff uses sign language.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is free and available throughout the building.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• The toilets are easy to find.

• It is possible to see if a toilet is occupied or free.

Exhibition

• The content on display is mainly visual.

• Documents in an ‘easy-to-read’ format are available.

• The audio guide allows you to read the information. A ‘child’ version is available. Can be used on the audio guide or on your own smartphone.

Car park

• Parking spaces in town, no parking at the museum.

Entrance

• Staff cannot see people arriving.

Vertical movement

• The lift is glass-enclosed and only serves one floor.

Exhibition

• There are no guided tours in sign language.

• Films are not subtitled.

• There is no suitable fire alarm system (light or vibrating).

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance. It is quiet, open, well lit and allows lip reading.

• The establishment can be contacted by email.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• It is possible to see whether a toilet is occupied or vacant.

Exhibition

• The environment is quiet.

• The content on display is mainly visual.

• Documents in an ‘easy-to-read’ format are available.

• Written explanations are available.

• The audio guide allows you to read the information. A ‘child-friendly’ version is available. Can be used on the audio guide or on your own smartphone.

Car park

• Parking spaces in town, no parking at the museum.

Entrance

• Staff cannot see arriving visitors.

Vertical movement

• The lift is glass-enclosed and only serves one floor.

Exhibition

• The films are not subtitled.

Entrance

• The building and entrance are easy to find.

• Opening hours are displayed near the door.

Reception

• The reception is easy to find and close to the entrance. It is located in a quiet environment.

• Cash payments (coins and notes) are accepted.

Horizontal movement

• The premises are quiet and well lit.

Vertical movement

• Lighting is adequate and continuous on the stairs.

• The stairs are equipped with at least one safety handrail.

Toilets

• The toilets are easy to find.

Entrance

• Staff cannot see people arriving.

Horizontal movement

• An exhibition room has a lighted display case at floor level.

Vertical movement

• The lift is glass-enclosed and serves only one floor. To use it, you must hold the button down throughout the entire journey.

Exhibition

• There are no adapted guided tours available.

• The audio guide allows you to read the information. A ‘child’ version is available but is not FALC-compliant. Use on the audio guide or on your own smartphone.