The Hotel

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

• The reserved parking spaces are clearly marked, sufficiently large and level.

• It is possible to drop someone off near the entrance.

Access road from the car park

• All passageways are wide enough.

• There are no steps to negotiate.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• There are no steps at the entrance.

• An alternative entrance is available on request.

• Staff can see arriving visitors and are available to assist.

Reception

• There is an easy-to-use mobile payment device.

• The space in front of the counter is sufficiently large and the counter is at a good height.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

• All passageways are wide enough.

Vertical movement

• A lift that is large enough and can be used independently serves all floors accessible to the public.

Adapted toilet

• A toilet is available and easy to use.

• There is an accessible and easy-to-use washbasin in the toilet.

Restaurant

• Breakfast is served buffet style, but staff are available to serve at the table.

• The aisles are wide enough.

Bedroom

• There is a sufficiently large adapted room with a comfortable layout.

• A light switch and a socket are accessible from the bed.

• The adapted room has a private shower room with an adapted toilet.

Shower room

• The adapted shower is on the same level and is equipped with a seat and grab bars.

• The washbasin is accessible and easy to use.

• There is an adapted toilet that is easy to use.

Entrance

• The entrance door is a revolving door that cannot be opened.

• Assistance is required to open the door.

Horizontal movement

• The layout is complex and signage is insufficient for orientation.

• Lighting is insufficient and not continuous.

Adapted toilet

• The toilet is difficult to find and poorly equipped.

Restaurant

• The tables have a central leg that can make it difficult to sit comfortably.

Bedroom

• The bed is too high : 67 cm from the floor.

• The bedroom door is located in an inside corner and the handle is not accessible. From the inside, the door opens automatically by pressing a button.

Car park

• There is at least one reserved parking space within 50 metres of the entrance.

• The reserved parking spaces are clearly marked, sufficiently large and level.

• It is possible to drop off a person near the entrance.

Access road from the car park

• All passageways are wide enough.

• There are no steps to negotiate.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• There are no steps at the entrance.

• An alternative entrance is available on request.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception desk.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• There are no steps to negotiate.

• Circulation is easy throughout.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

• There are seats along the route.

Vertical movement

• A lift with handrails serves all floors accessible to the public.

Adapted toilet

• There is a toilet with handrails that is easy to use.

• There is a washbasin in the adapted toilet.

Restaurant

• Breakfast is served buffet style, but staff are available to serve at the table.

• The corridors are wide enough.

• There are no steps to negotiate.

Bedroom

• There are several bedrooms that are large enough and accessible by lift.

• The bed height is at least 48 cm.

• The room has a private shower room with an adapted toilet.

• The doors are at least 85 cm wide. They can be opened independently.

Shower room

• The adapted shower is at floor level and equipped with a seat and grab bars.

• There is a toilet with grab bars and it is easy to use.

Access road from the car park

• There are no seats along the route.

Entrance

• The entrance door is a revolving door that is difficult to open ; assistance is required to open the door.

Horizontal movement

• The site is complex and signage is insufficient to find your way around.

• Lighting is insufficient and not continuous.

Adapted toilet

• The adapted toilet is difficult to find.

Access road from the car park

• There are no obstacles to traffic.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is easily identifiable and located in the logical continuation of the route.

• Staff can see people arriving and are available to assist.

Reception

• The reception is located opposite the entrance. It is quiet and not glass-fronted.

• Staff are available to provide information and guidance.

Vertical movement

• A lift serves all floors accessible to the public.

• Doors are easy to open independently.

Restaurant

• Staff are available to help people get seated, choose their meal, serve themselves, pay, etc.

Bedroom

• Staff are available to guide guests to their room and show them the facilities.

• Doors are easy to open independently.

There are no specific facilities for visually impaired people.

Access road from the car park

• There are no guide lines in the wide walkways.

• You have to cross the car park to reach the entrance.

Entrance

• The entrance door is a revolving door.

• In the entrance hall, there is protruding furniture that cannot be detected with a cane.

Reception

• Visual information is not accompanied by a voice announcement.

Horizontal movement

• There are no guide lines in the wide walkways.

• The site is complex and signage is insufficient for orientation.

Vertical movement

• The lift does not have a voice announcement system.

Bedroom

• The room number is not raised on the door.

Access road from the car park

• There are no obstacles to traffic.

Entrance

• The entrance is easy to identify ; it is located in the logical continuation of the route.

• Staff can see people arriving and can offer assistance.

Reception

• The reception area is quiet and located opposite the entrance.

• Staff are on hand to provide directions and assistance.

Vertical movement

• A lift serves all floors. It can be used independently or staff are available to assist.

Restaurant

• Staff are available to help people find their seats, choose from the menu, serve themselves, pay, etc.

Bedroom

• Staff are available to guide guests to their rooms and show them the facilities.

• Lighting is adequate and continuous.

• Curtains or blinds can be used to dim the light.

There are no specific facilities for visually impaired people.

Access road from the car park

• There are no natural or artificial guide lines.

Entrance

• In the entrance hall, there is protruding furniture that cannot be detected with a cane.

• The entrance door is a revolving door that does not contrast with its surroundings.

Reception

• Visual information is not accompanied by a voice announcement.

• There is no adapted map of the premises.

• Lighting is insufficient and not continuous throughout the reception area.

Horizontal movement

• The corridors in the building are dark, with non-continuous lighting.

• The glass doors to the spa are not secure.

• There are no contrasting colour guide lines to facilitate circulation.

• The lack of contrast between the floor and walls makes circulation difficult.

• The premises are complex and there is insufficient signage to find your way around.

Vertical movement

• The lift does not have voice synthesis.

• Floor numbers are not clearly indicated on each landing.

Bedroom

• The bedroom door does not contrast with its surroundings.

• The room number is not in a contrasting colour to its background.

Entrance

• The building and entrance are easy to find.

• The doors are easy to open independently.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows lip reading.

• The establishment can be contacted in writing : text message or email.

• There are staff members available to provide directions and assistance.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available.

Vertical movement

• There is a visual display of the floors in the lift.

Restaurant

• Meals are served buffet style.

• There are round or oval tables for X people.

• The lighting is sufficient and allows lip reading.

Bedroom

• Staff are available to show you the room and its facilities.

There are no specific facilities for people with hearing impairments.

Car park

• There is a barrier at the entrance to the car park and no staff are present.

Reception

• There is no mobile phone number to contact the establishment.

• There is no information available in sign language, and no staff members are able to communicate in sign language.

• Prices are not displayed at reception.

Lighting

• The lighting is insufficient and not continuous, which makes lip reading difficult.

Horizontal movement

• The site is complex and there is insufficient signage to help visitors find their way around.

Toilets

• The toilets are difficult to find.

• It is impossible to see whether a toilet is occupied or vacant.

Restaurant

• The menus are presented in the usual way.

Bedroom

• There are no rooms equipped with a fire alarm system or a suitable alarm bell (light or vibrating).

Entrance

• The building and entrance are easy to find.

• Staff see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is quiet, open, well lit and allows lip reading.

• The establishment can be contacted in writing : by text message or email.

Vertical movement

• There is a visual display of the floors in the lift.

Restaurant

• The environment is quiet.

• The lighting is sufficient and allows lip reading.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

There are no specific facilities for people with hearing impairments.

Car park

• There is a barrier at the car park entrance and no staff are present.

Reception

• There is no mobile phone number to contact the establishment.

• Prices are not displayed at reception.

Magnetic induction loop

• There is no induction loop at reception or in the meeting rooms.

Lighting

• Poorly lit areas make lip reading difficult.

Horizontal movement

• Signage is insufficient for orientation.

• The site is complex and difficult to understand.

Toilets

• It is impossible to see whether a toilet is occupied or vacant.

Bedroom

• There are no rooms equipped with a suitable fire alarm system (light or vibrating).

Entrance

• The building and entrance are easy to find.

• Staff see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance, and is located in a quiet environment.

• There are staff members available to provide directions and assistance.

Horizontal movement

• The location is quiet.

• The doors are easy to open independently.

Vertical movement

• The lift is easy to use or staff are available to assist.

• There is a visual announcement in the lift.

Restaurant

• The lighting is sufficient and allows for lip reading.

• The place is quiet.

• It is possible to pay in cash (coins and notes).

• Staff are available to help people get seated, choose from the menu, serve themselves, pay, etc.

Bedroom

• Staff are available to show guests to their room and explain the facilities.

• The lighting is sufficient and continuous.

Entrance

• The entrance is through a revolving door.

Horizontal movement

• The building is large (23 floors). There is little signage and it is easy to get lost.

• The lighting is insufficient and not continuous.

Vertical movement

• It is difficult to know which floor you are on.

Toilets

• The toilets are difficult to find.

Restaurant

• The menus and menus are presented in a traditional manner.

Bedroom

• It is difficult to recognise the door to your room.