Espace TEC de Liège - Gare des Guillemins

Car park

• Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

• Reserved parking spaces are well signposted, sufficiently large and horizontal.

• There is a drop-off point +/-120 m from the entrance on Rue Bovy.

Access road from the car park

• All passageways are wide enough.

• The ground is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There are no steps at the entrance.

• The door opens automatically.

Reception

• The payment system is easy to use.

• The space in front of the ticket office is large enough, and the ticket office is at the right height.

• SNCB staff are present to direct and guide, but only in the station near SNCB and TEC ticket offices (not outside).

Horizontal movement

• All passageways are wide enough.

Vertical movement

• There is a lift.

Adapted toilet

• An adapted toilet is available, well signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

Access road from the car park

• There is a circular lift with an internal diameter of 138 cm for access from the reserved parking spaces on the upper level (rear, access from the Observatory Bridge).

• The pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm).

• The pedestrian crossings from the rear car park and the bus stops (Rue Paradis and Place des Guillemins) have low kerbs.

• Signage is inadequate for orientation purposes.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Vertical movement

• The lift cabin is less than 130 cm deep.

Car park

• Reserved parking spaces are located +/- 120 m from the entrance (Rue Varin or Pont de l'Observatoire).

• Reserved parking spaces are well signposted, sufficiently large and horizontal.

• There is a drop-off point +/-120 m from the entrance on Rue Bovy.

Access road from the car park

• All access areas are wide enough.

• The ground is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible; there are no steps.

• The door opens automatically.

Reception

• Seats are available near reception.

• SNCB staff are on hand to provide guidance, but only in the station near SNCB and TEC ticket offices (not outside).

Horizontal movement

• Easy to move around everywhere.

Vertical movement

• There is a lift with a grab bar.

Adapted toilet

• There is a toilet with grab rails and it is easy to use.

• There is a washbasin in the adapted toilet.

Access road from the car park

• There are no seats from Rue Varin and Rue Bovy, but there are seats from the reserved parking spaces at the rear (access from the Pont de l'Observatoire).

• The pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm).

• The pedestrian crossings from the rear car park and the bus stops (Rue Paradis and Place des Guillemins) have low kerbs.

• Signage is inadequate for orientation purposes.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

Car park

• Drop-off point +/-120 m away, Rue Bovy.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The door opens automatically.

Reception

• The reception area is quiet and not glazed.

• SNCB staff are on hand to direct and guide passengers, but only in the station near SNCB and TEC ticket offices (not outside).

Vertical movement

• A lift serves all floors accessible to the public.

Access road from the car park

• There are no guide lines on the wide walkways.

• Pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm) and are not safe. On the other hand, pedestrian crossings from the Rue Paradis and Place des Guillemins bus stops are safe (vigilance slab).

Entrance

• The entrance is difficult to find.

• Staff cannot see people arriving and cannot help them.

Reception

• The reception area is difficult to locate.

• There are mobile retractable barriers near the counters for queuing.

• Visual information is not backed up by a voice announcement.

Horizontal movement

• There are no guide lines on the wide walkways.

Car park

• Drop-off point +/-120 m away, Rue Bovy.

Entrance

• The door opens automatically.

Reception

• Raised guide lines make it easy to get to reception.

• The reception is in a quiet environment.

• SNCB staff are present to direct and guide passengers, but only in the station near SNCB and TEC ticket offices (not outside).

Vertical movement

• A lift serves all floors. It can be used independently or staff are available to help.

Access road from the car park

• There are no natural or artificial guide lines.

• Pedestrian crossings from the reserved parking spaces on Rue Varin and the drop-off point on Rue Bovy do not have low kerbs (concrete kerb +/- 10 cm) and are not safe. On the other hand, pedestrian crossings from the Rue Paradis and Place des Guillemins bus stops are safe (vigilance slab).

• Signage is inadequate for orientation.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

• Staff do not see people arriving and cannot help them.

Reception

• Mobile retractable barriers near the ticket offices for queuing.

• Visual information is not backed up by a voice announcement.

Horizontal movement

• Some glass walls in the pathway are not secured by contrasting markings.

• There are no colour contrasted guide lines to facilitate circulation.

Car park

• The car park is freely accessible.

Entrance

• The building is easy to find.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well-lit and lip-readable.

• Fares are displayed on a board at reception.

• SNCB staff are on hand to provide guidance, but only in the station near the SNCB and TEC ticket offices (not outside).

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available.

Lighting

• There is sufficient lighting for lip-reading.

Toilets

• Toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

• Staff do not see people arriving.

Reception

• There is no mobile phone number or email address for contacting the establishment.

• None of the staff speak sign language.

• Audible information is not doubled visually.

Car park

• The car park is freely accessible.

Entrance

• The building is easy to find.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well-lit and lip-readable.

• Fares are displayed on a board at reception.

• SNCB staff are on hand to provide guidance, but only in the station near the SNCB and TEC ticket offices (not outside).

Lighting

• The lighting is adequate and allows lip-reading.

Toilets

• It is possible to see whether a toilet is occupied or vacant.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

• Staff do not see people arriving.

Reception

• Depending on how busy it is, there can be a lot of noise at reception.

• The area where the ticket offices are located is quiet, but there is some resonance.

• There is no mobile phone number or email address for contacting the establishment.

• Audible information is not duplicated visually.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Entrance

• The building is easy to find.

Reception

• The reception is easy to find and close to the entrance.

• It is possible to pay in cash (coins and banknotes).

• SNCB staff are present to direct and guide passengers, but only in the station near the SNCB and TEC ticket offices (not outside).

Horizontal movement

• The area is quiet and well lit.

Vertical movement

• The lift is easy to use and staff are available to help.

Toilets

• The toilets are easy to find.

Entrance

• The entrance to Guillemins station is easily identifiable, but there is a lack of directional signage to the TEC ticket offices (directly to the left after the entrance doors, next to the SNCB ticket offices).

• Staff do not see people arriving.

Reception

• Sometimes there is a lot of noise at reception.

• The area where the ticket offices are located is quiet, but there is some resonance.

Horizontal movement

• The place is complex and there are not enough signs to help you find your way around.

Vertical movement

• There are no audible or visual announcements in the lift.