The hotel is located in the centre of Mouscron. It has 62 rooms, including 4 aparthotels and one room adapted for people with reduced mobility.
Whether you are travelling on business or looking for a relaxing break with your partner or family, their rooms offer all the comfort you could wish for.
Accessible! You can come alone. This location is fully accessible.
Strengths
There is a private car park with two spaces reserved for people with reduced mobility.
The reserved parking spaces are clearly marked, sufficiently large and level.
All passageways are wide enough.
There are no steps to negotiate.
The floor is even and free of obstacles.
The building and entrance are easily identifiable.
There are two accessible entrances : the main entrance and the entrance via the car park.
The entrance is easy to use.
Staff can see people arriving and can offer assistance.
The counter is suitable for wheelchair users.
There is an easy-to-use mobile payment system.
Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.
There are no steps to negotiate.
The floor is level and free of obstacles.
The paths are sufficiently wide.
There is an accessible toilet on the ground floor. It is easy to find and use.
There is a raised table to allow wheelchair users to sit comfortably.
Staff are available to help people get seated, choose their meal, serve themselves and pay.
The adapted room is located on the ground floor. It is equipped with an adapted shower and toilet ; the various facilities are located between 80 and 110 cm high.
A light switch and a socket are accessible from the bed.
Accessible! You can come alone. This location is fully accessible.
Strengths
There is a private car park with two spaces reserved for people with reduced mobility.
The reserved parking spaces are clearly marked, sufficiently large and level.
All passageways are wide enough.
There are no steps to negotiate.
The floor is even and free of obstacles.
The building and entrance are easily identifiable.
The main entrance is accessible.
There is a bell at the entrance to request assistance.
Staff can see people arriving and can provide assistance.
There is a seat near the reception desk.
Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.
The corridors are sufficiently wide.
There is an adapted toilet with grab bars on the ground floor. It is easy to use.
An adapted room is located on the ground floor. It is equipped with an adapted shower and toilet.
The bed height is at least 48 cm.
Accessible! You can come alone. This location is fully accessible.
Strengths
Guide lines and tactile paving facilitate movement.
Assistance dogs are permitted.
The entrance is easily identifiable.
The reception is located opposite the entrance.
Staff have been trained to welcome guests with specific needs and procedures have been put in place to provide the best possible assistance to guests who require it.
Lines have been installed to help visually impaired people find their way around the hotel.
Dangerous objects in the walkway are secured.
Staff are available to help people find their seats, choose their meals, serve themselves and pay.
Staff are available to show guests to their rooms and explain the facilities.
The room number is embossed on the door.
Accessible! You can come alone. This location is fully accessible.
Strengths
Guide lines facilitate movement.
The entrance is easily identifiable ; it is located in the logical continuation of the route.
Staff can see people arriving at the building and can offer assistance.
Staff have been trained in welcoming guests with specific needs and procedures have been put in place to provide the best possible assistance to guests who require it.
Lines have been installed to help visually impaired people find their way around the hotel.
Staff are available to help people find their seats, choose from the menu, serve themselves and pay.
Staff are available to show guests to their rooms and explain the facilities.
Room numbers are in a contrasting colour to the background.
Accessible! You can come alone. This location is fully accessible.
Strengths
The building and entrance are easy to find.
There is a doorbell near the door.
Staff can see people arriving and can offer assistance.
The reception is easy to find and close to the entrance.
The reception is open, well lit and allows lip reading.
The establishment can be contacted in writing: SMS or email.
Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.
It is possible to connect to mobile networks, 4G or 5G.
The lighting is sufficient and allows lip reading.
The layout is easy to understand.
Meals are served buffet style.
There are round tables for people who use sign language.
An adapted room is located on the ground floor. It is equipped with a flashing light connected to the fire alarm system.
Staff are available to show you the room and its facilities.
Accessible! You can come alone. This location is fully accessible.
Strengths
The building and entrance are easy to find.
The reception is easy to find and close to the entrance. It is located in a quiet environment.
A counter is equipped with an induction loop for people with hearing impairments.
Staff have been trained in welcoming customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.
The floors of the building are clearly indicated on each landing.
The lighting is adequate and allows for lip reading.
Meals are served buffet style.
The environment is quiet.
There are round tables for people who use sign language.
An adapted room is located on the ground floor. It is equipped with a flashing light connected to the fire alarm system.
Staff are available to show you the room and its facilities.
Accessible! You can come alone. This location is fully accessible.
Strengths
The entrance is easy to find.
There is a doorbell near the door that is easy to find and use.
The reception area is quiet, easy to find and close to the entrance.
Cash payments (coins and notes) are accepted.
The staff have been trained to welcome guests with specific needs and procedures are in place to provide the best possible assistance to guests who require it.
The hotel has good signage. The area is quiet, safe and well lit.
The toilets are easy to find.
The lighting is sufficient and allows for lip reading.
Meals are served buffet style.
Staff are available to help people find their seats, choose from the menu, serve themselves and pay.
Staff are available to show guests to their rooms and explain the facilities.
Validity: From 15 November 2023 on 15 November 2026
Audit conducted by
Access-i informs you about the accessibility of this place based on data collected on-site at a given time. Any changes after the visit by Access-i are the responsibility of the operator.
Dernière mise à jour effectuée le 27 November 2025 - 10:57
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See also
Mons
From 22 to 25 January 2026, from 6 p.m. to midnight, the city centre of Mons will come alive with 17 light installations and projections.
Accessible to all and completely free of charge, the 3 km route will showcase local, national and international talent in a unique urban and heritage setting.
Starting and finishing point if you wish to complete the entire route : Place Léopold, Mons.
Louvain-la-Neuve
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