Hôtel et Aparthôtel Casteau Resort Mons

Car park

• Private car park with two clearly marked, sufficiently large and level parking spaces reserved for people with reduced mobility.

Access road from the car park

• All passageways are sufficiently wide.

• There are no steps to negotiate.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There is a bell at the entrance to request assistance.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• The counter is suitable for wheelchair users.

• The payment system is easy to use.

• Staff have been trained in welcoming customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.

Horizontal movement

• The floor is even and free of obstacles.

• All passageways are wide enough.

Adapted toilet

• An adapted toilet is available on the ground floor. It is clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

Restaurant

• There is a raised table to allow wheelchair users to sit comfortably.

• The buffet allows you to serve yourself.

• Staff are available to help people sit down at the table, choose, serve themselves, pay, etc.

Bedroom

• The adapted room is located on the ground floor. It is equipped with an adapted shower and toilet. The various facilities are located between 80 and 110 cm high.

• A light switch and a socket are accessible from the bed.

Car park

• Private car park with two clearly marked, sufficiently large and level parking spaces reserved for people with reduced mobility.

Access road from the car park

• The ground is level and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• There is a doorbell at the entrance to request assistance.

• The main entrance is accessible.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception desk.

• Staff have been trained to welcome customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Circulation is easy throughout the premises.

• The floor is even and free of obstacles.

• The corridors are sufficiently wide.

Adapted toilet

• There is a toilet with grab bars located on the ground floor. It is easy to use.

Bedroom

• The adapted room is located on the ground floor. It is equipped with an adapted shower and toilet.

Access road from the car park

• Any dangerous objects on the route are secured.

• There are no obstacles to movement.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is easy to identify and is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• The door opens automatically.

• Staff can see people arriving in the building and can offer assistance.

Reception

• The reception is located opposite the entrance. It is quiet and not glass-fronted.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Lines have been installed to help visually impaired people find their way around the hotel.

• Dangerous objects in the walkways are secured.

• There are no obstacles to movement.

• The layout is simple and intuitive.

Restaurant

• Staff are available to help people find their seats, choose their meals, serve themselves and pay.

Bedroom

• The room number is embossed on the door.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• The door opens automatically.

• Staff can see people arriving at the building and can offer assistance.

Reception

• Staff have been trained to welcome customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Lines have been installed to help visually impaired people find their way around the hotel.

• Dangerous objects in the path have been secured.

• There are no obstacles to movement.

Vertical movement

• Stair treads are contrasting in colour.

• Stairs are equipped with at least one safety handrail.

Bedroom

• The room door contrasts with its surroundings.

• The room number is in a contrasting colour to its background.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Prices are displayed near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception area is open, well lit and allows for lip reading.

• The establishment can be contacted in writing : by text message or email.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Lighting

• Lighting is adequate and allows for lip reading.

Horizontal movement

• The premises are easy to understand.

Sanitary facilities

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Restaurant

• There are round tables for people who use sign language.

• Meals are served buffet style.

Bedroom

• The adapted room is located on the ground floor. It is equipped with a flashing light connected to the fire alarm system.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Prices are displayed near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is quiet, open, well lit and allows for lip reading.

• The counter is equipped with an induction loop for people with hearing impairments.

• The establishment can be contacted in writing: by text message or email.

• Prices are displayed at reception.

• Staff have received training in welcoming customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.

Lighting

• The lighting is adequate and allows lip reading.

Horizontal movement

• The premises are easy to understand.

Restaurant

• There are round tables for people who use sign language.

• Meals are served buffet style.

Bedroom

• The adapted room is located on the ground floor. It is equipped with a flashing light connected to the fire alarm system.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door, which is easy to find and use.

• Staff can see people arriving and are available to assist.

Reception

• The reception is easy to find and close to the entrance. It is located in a quiet area.

• Cash payments (coins and notes) are accepted.

• The staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• The hotel is quiet, well lit and has good signage.

Sanitary facilities

• The toilets are easy to find.

Restaurant

• Meals are served buffet style.

• The staff are available to help guests find their seats, choose from the menu, serve themselves and pay.