Hôtel et Aparthôtel Horizon Ath Lessines

Car park

• Private car park with two clearly marked, sufficiently large and level parking spaces reserved for people with reduced mobility.

Access road from the car park

• All passageways are sufficiently wide.

• The floor is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• The entrance device is easy to use.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• There is sufficient space in front of the counter. The counter is at a suitable height.

• There is an easy-to-use mobile payment device.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• The floor is even and free of obstacles.

• All passageways are wide enough.

Vertical movement

• A lift large enough serves all floors accessible to the public.

Adapted toilet

• An adapted toilet is available on the ground floor. It is clearly signposted and easy to use.

Restaurant

• There is a raised table to allow wheelchair users to sit comfortably.

• The aisles are wide enough.

• The buffet allows you to serve yourself.

• Staff are available to help people sit down at the table, choose, serve themselves, pay, etc.

Bedroom

• The adapted room is located on the ground floor. It is equipped with an adapted shower and toilet. The various facilities are located between 80 and 110 cm high.

• A light switch and a socket are accessible from the bed.

Car park

• Private car park with two clearly marked, sufficiently large and level parking spaces reserved for people with reduced mobility.

Access road from the car park

• There are seats along the route.

Entrance

• The building and entrance are easily identifiable.

• There is a doorbell at the entrance to request assistance.

• The door opens automatically.

• Staff can see people arriving and can offer assistance.

Reception

• Seating is available near the reception desk.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Circulation is easy throughout the premises. There are no steps to negotiate.

Vertical movement

• There is a lift.

Adapted toilet

• There is a toilet with grab rails on the ground floor. It is easy to use.

Bedroom

• The adapted room is located on the ground floor. It is equipped with an adapted shower and toilet.

Access road from the car park

• Any dangerous objects on the route are secured.

• There are no obstacles to movement.

Entrance

• The entrance is easy to identify and is located in the logical continuation of the route.

• There is a bell at the entrance to call for assistance.

• The door opens automatically.

• Staff can see people arriving at the building and can offer assistance.

Reception

• The reception is located opposite the entrance. It is quiet and not glass-fronted.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Lines have been installed to help visually impaired people find their way around the hotel.

• Dangerous objects on the route are secured.

• The layout is simple and intuitive.

Restaurant

• Staff are available to help guests find their seats, choose their meals, serve themselves and pay.

Bedroom

• Room numbers are embossed on the doors.

Access road from the car park

• There are no obstacles.

Entrance

• The entrance is easy to identify ; it is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• The door opens automatically.

• Staff can see people arriving in the building and can offer assistance.

Reception

• The reception is opposite the entrance and is located in the logical continuation of the route.

• Staff have been trained to welcome customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.

Horizontal movement

• Lines have been installed to help visually impaired people find their way around the hotel.

• There are no obstacles to circulation.

• Glass walls and doors are secured with contrasting visual markings.

• The contrast between the floor and walls facilitates movement.

Restaurant

• Staff are available to help guests find their seats, choose from the menu, serve themselves, pay, etc.

• Adapted menus and menus are available.

Bedroom

• The door to the room contrasts with its surroundings.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door that is easy to find and use.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows for lip reading.

• The establishment can be contacted in writing : by text message or email.

• Prices are displayed at reception.

• Staff have received training in welcoming customers with specific needs and procedures have been put in place to provide the best possible assistance to customers who require it.

Horizontal movement

• The layout is easy to understand.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated on each landing.

Sanitary facilities

• It is possible to see whether a toilet is occupied or free.

Restaurant

• There are round tables for people who use sign language.

• The lighting is sufficient and allows lip reading.

• Meals are served buffet style.

Bedroom

• The accessible room is located on the ground floor. It is equipped with a flashing light connected to the fire alarm system.

Wi-Fi

• Connecting to 4G or 5G mobile networks is problematic in this location.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is located in a quiet area.

• The establishment can be contacted by email.

• The counter is equipped with an induction loop for people with hearing impairments.

• Prices are displayed at reception.

• Staff have been trained in welcoming customers with specific needs and procedures are in place to provide the best possible assistance to customers who require it.

Sanitary facilities

• It is possible to see whether a toilet is occupied or free.

Restaurant

• There are round tables for people who use sign language.

Bedroom

• The adapted room is located on the ground floor. It is equipped with a flashing light that is connected to the fire alarm system.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door, which is easy to find and use.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is quiet, easy to find and close to the entrance.

• Cash payments (coins and notes) are accepted.

• Staff have been trained in welcoming guests with specific needs and procedures are in place to provide the best possible assistance to guests who require it.

Horizontal movement

• The hotel is quiet, well lit and has good signage.

Vertical movement

• The lift is easy to use or staff are available to assist.

Sanitary facilities

• The toilets are easy to find.